Kaye Lazenby C.A.R REIV Phone: 5440 5010 Mobile: 0407 843 167 Email: kaye@dck.com.au
PERSONAL PROFILE: Bendigo Training Co-ordinator for the Real Estate Institute of Victoria (10 years) Real estate experience – 21 years “Never lose sight that your customers are individual and deserve the highest level of service.” Kaye Lazenby brings a simple philosophy to DCK – treat your client as a person and service their enquiries to exceed their expectations. It is a philosophy she has followed since starting out in her father Jack Lazenby’s Real Estate firm, which joined with Dungey Carter Ketterer in 1997. To Kaye, service means understanding and responding to the individual needs of each client and that means giving attention to detail. Being part of a large team has its advantages, according to Kaye, who sees many service benefits for clients and staff. “It means having back up when you need it. It means you can offer a depth of service, experience and knowledge, and that’s important peace of mind for property owners and purchasers” says Kaye. “Purchasers appreciate choice when looking for homes and DCK offers that. As we have the largest residential list of homes to choose from, more purchasers are drawn to make their enquiry through us, the benefits for sellers are that we can expose their home to more buyers. “I guess the biggest challenge when you work for a larger organisation is to ensure that individual service isn’t lost, and that’s something the team is very committed to maintaining.” Kaye Lazenby can be contacted at Dungey Carter Ketterer on 5440 5010, or mobile 0407 843 167 or by email kaye@dck.com.au www.dck.com.au "“Never lose sight that your customers are individual and deserve the highest level of service.” "
To Whom it may concern, Over the last 3 years I have had a number of dealings in the sale and purchase of properties through Kaye Lazenby. I have found Kaye to be a highly professional, motivated and proactive sales representative in all aspects of each contract. Communication on the progress of each property has been exceptional, as I have been continually informed of all actions that have been made to reach completion of each contract. The effort of work that Kaye has contributed to the advertising of each sale property has been unsurpassed and I have always had fast excellent results with a huge number of potential buyers at each home, which says a lot for the trusted name of DCK. Kaye has always ensured that each sale and purchase has gone through smoothly by taking the appropriate steps needed to cover every aspect to the completion of settlement. Should I decide to sell or purchase any other properties in the future I would not hesitate to contact Kaye and will not hesitate to recommend her to anyone who needs an agent. Kind regards Kerry Rockliff
Dear Rick, I felt it important to pass on to you my sincere thanks and genuine appreciation for the way DCK conducts business. I know that real estate agents do attract a fair share of criticism however compliments need to also be given when they are due. In particular I cannot speak highly enough of Kate Lazenby for her attention to detail and faultless follow up during the dealings I had with her in buying my house in Bendigo and then selling it two years later. Kaye brought the house at 2A Stephens Court Strathdale to my attention when I was having difficulty locating a suitable property following my promotion to a posting in Bendigo. The purchase proceeded faultlessly. I have recently had reason to sell the property and move back to Melbourne. Naturally I contacted Kaye to manage the sale. Again, Kaye’s advice and personal touch were first class and resulted in a quick sale at a pleasing price. When I commenced looking for a property two years ago, I had a less than satisfactory experience with one of your competitors, but my experience with Kaye Lazenby and DCK as been of the highest professional standard. I have no hesitation recommending DCK (and Kaye) to anyone purchasing or selling a property. Yours sincerely, GREG GIBBS
To whom it may concern, I have known Kaye Lazenby professionally for approximately seven years. During this time Kaye has managed our rental property and most recently marketed and successfully sold the same property. She was also recently heavily involved in the sale of our own home. During this time Kaye has always come across bubbly, vivacious and gregarious whilst still maintaining a very professional attitude. She is extremely competent in seeking out answers to questions and in keeping her clients well informed of negotiations and goings-on with solicitors. In being organised, Kaye is always on time and well prepared. We were at all times during our marketing campaigns extremely happy with Kaye’s handling of everything as well as DCK’s marketing strategies and have no hesitation in recommending both Kaye Lazenby and DCK for the sale or rental of a prospective clients property. AMIE CONNOLLY
Dear Kaye, We wish to take this opportunity to say thank you for your professional and courteous manner which you have displayed in the selling of our property in Bendigo. You have always communicated to us what was happening with the proposed sale, you never ever gave us false hopes or left things on the ‘back burner’ so to speak. Your dealings with us were always honest and extremely pleasant and in fact we believe you actually went the extra mile to get the desired result. Your attitude and dedication is highly commended and we write this letter to recommend you to any client that is interested in looking for an agent. We know you will endeavour to satisfy them with an openness and friendly manner. We are very grateful for your outstanding dedication and professionalism. With kind regards, ARTHUR & BEV KENDALL
Dear Sirs, We are writing this letter to express our sincere thanks and gratitude to one of your sales team. Over the past four years we have been in a position where we have sold several properties. Three times we have used your office, twice we have been fortunate enough to have had Kaye Lazenby as our sales person. Kaye sold a property in Golden Square for us and it was her absolute dedication and enthusiasm that made us approach her to sell the second property in Eaglehawk. Kaye works with such professionalism at all times, it amazes us that she has the zest to stay so motivated, but then again that is why she is able to sell properties so well. As we were living in Swan Hill when we decided to sell the last property at Eaglehawk, we thought it would be a lot more stressful in as much that we were unable to be there to keep our fingers on the pulse so to speak, but we found that we didn’t have too much to worry about because Kaye kept us informed every time there was an inquiry, inspection, open day etc. and we really believe that her positive attitude has helped sell our properties. The manner in which Kaye operates, the way she communicates and the dedication she displays in her occupation is the reason why we felt we should write to your office and say thank you, we believe she is an absolute asset to your company and would recommend anyone wanting to buy or sell real estate to ask for Kaye. Yours Sincerely, SUSAN & MALCOM EVANS
Dear Kaye, After a couple of false starts, we very much appeciate the smooth and professional manner in which you have conducted our exciting purchase of 203 Neale Street, Bendigo. Please pass on our sincere appreciation to the management and staff of Dungey Carter Ketterer, in particular Mr Jack Lazenby. Yours sincerely, KERRIE, STEVE, STEPHANIE & JOHN MORRIS
Dear Kaye, We would like to thank you personally and place on record our appreciation of your firms’ work in achieving a smooth and successfuly conclusion to the fast sale of our property. Sincerely, RALPH & ANNETTE HISLOP |
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