"We have consistently managed and sold more property over a greater number of years than any other single real estate office in the Bendigo area." |
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Quick Select
Richard Dungey
Matthew Bowles
Andrew Cahill
Leonie Butler
Kaye Lazenby
Craig Webster
Dale Boyd
Jenny Donaldson
Tamara Williams
Ben Archibald
Richard Dungey F.R.E.I CEA REIV (View profile)
Rick
We thank you for your excellent service you provided us and fantastic advertising with an editorial in the “Weekly”. The editorial captured every fine detail of our home. We loved it so much we had it framed to hand on the wall of our new home to remind us of all our hand work we put into it.
Also a special thank you to Kaye Lazenby who sold our home prior to Auction. The excellent service she provided throughout and after the sale was exceptional.
This is our second home we have sold through yourselves and both times we were exceptionally pleased with the sales result and service both you and your sales team provided.
We would highly recommend your company to anyone either wanting to buy or sell property in the Bendigo or surrounding area.
Matthew Bowles CEA REIV (View profile)
Both Annettte and I would like to thank you for achieving the successful sale of our property at Big Hill. The dealings with Matt Bowles while the property was on the market were always professional, responsive and accommodating of our particular needs. All the best for the future.
ROB HUNT
25th July 2006
Dear Matt,
Just a note to express my gratitude to you and the DCK team for assisting my parents in their sale of 9 Barkly Street home to relocate to Melbourne. As you know, this was a very emotive decision for my parents who met, married and retired in Bendigo marking the end of a continuous family association with Bendigo dating back to the late 1800's. Nevertheless, Betty and Max having now comfortably settled into their unit only a few streets away agree that it was the right decision whilst still fit enough to make the move, not to mention the benefit of now enjoying regular contact with their 3 year old grandson.
Quite frankly, I do not know how we would have got through this process without you and the DCk team as we orginally anticipated that a straight forward sale would be stressful enough for all concerned. Not only did you end up selling the house twice when the first sale fell through, assisting in the unforseen complication of the title boundary/fence anomaly, selling the caravan and even evicting a squatting possum after vacating, you still managed to fulfil our optimistic sale expectations within the tight deadline to align with settlement on the Melbourne property. Not being able to get up to Bendigo very often during this process, it was of great comfort to know that my parents were being so professionally and attentively looked after by you and the DCk team. A special thanks also to Dale Boyd who was just as attentive and helpful during your week of annual leave.
There is a Real Estate slogan I once saw stating that "they sell your home as if it is their own". You went one better by looking after my parents as if they were your own and for this I am truly thankful. Although the family's long association with Bendigo has now ended, I would without hesitation recommend DCK to anyone considering selling or purchasing in the area.
Yours Sincerely,
Chris
Andrew Cahill CEA REIV (View profile)
Dear Andrew,
Norman and I would like to take this opportunity to thank you very much for the professionalism shown to us during the open inspection and visits to the house at 21 Irkara Drive, Strathdale prior to us making the decision to purchase.
We greatly appreciate the preparation and finalisation of the paperwork and service provided by yourself.
Kindest regards,
Carole and Norman
We are very grateful for the professional way in which you handled our "second" sale. You did all we asked of you.
We have appreciated your feedback/communication. You are indeed, "the best agent in Bendigo".
Yours sincerely,
Sandra & Terry
Leonie Butler (View profile)
To Management & Staff,
We were the previous owners of unit 4/99 Neale Street. We would just like to say thankyou for the professional way you have all handled our unit for the past 11 of so years.
We bought this unit through your agency and you then handled the rental side for 10 years and you have now handled the selling of the unit.
From our first contact with Andrew Cahill to the rental handled through Linda for many years, and now the sale through Leoni we cannot speak higher of your agency. Even your receptionist was extremely polite and efficient.
Please acknolwedge the professionalism shown by Leoni throughout the sale. Nothing was any trouble to her and not once did we have a problem with her returning phone calls.
We would certainly recommend your agency to anyone buying or selling a property.
Thankyou once again.
Steve & Cheryl Brennan - Geelong
Just a note to say thank you for all your help and support during the sale of our property at 4 Carolin St, Quarry Hill and purchase of our new home at 162 Olinda St, Quarry Hill. We cannot speak highly enough of your professional and caring approach to us. You listened to us and very quickly ascertained our needs in both the sale and purchase of our properties.
In regards to the sale of Caroline St your suggestions on what needed to be done to achieve a sale were realistic and within our budget and time constraints. The listing and the open houses were handled very well and we felt well informed at all times as to any potential purchases' feedback. In negotiating the sale you kept us very well informed and answered the many questions we had, if not straight away as soon as you where able to contact us.
With the purchase of Olinda St, you went to great lengths to match us perfectly to a property that meets all our needs. As you where aware our reason for selling was to downsize to a more compact house and block size; it was a huge decision for us to move from our family home and though initially we were hesitant - through the discussions we had with you and viewing of a few well chosen properties we felt confident you understood our needs in regards to location, size, shedding and privacy. Once again Leonie you kept us informed at all times during negotiations and subsequent purchase of Olinda St.
The change over from our old property to the new one yesterday went very smoothly and we are looking forward to setting up our new home and showing it off to family and friends.
Please accept our thanks once again for all you have done to make this possible- we would not hesitate to highly recommend you to our family, friends and acquaintances.
PETER & BRENDA VERBEEK
I saw this gift and thought of you!! I cannot thank you enough for all that you have done for me, You are fabulous at your job!! You knew exactly what I wanted and delivered.... way beyond my wildest dreams. I appreciated your perseverance, compassion and understanding. I will always be thankful for your role in assisting with my 'new beginning'.
DENISE CONNOR
Thank you very much for your time and help in showing us properties in your area.
We voted you the most competent real estate agent we've dealt with and appreciate your no - nonsense approach. It looks like we'll go ahead and purchase the property. I told you about over the phone, all being well. You'll have to “pop in” and have a cuppa with us when we are living there. Once again, thanks for everything.
HELEN & DAVID MERRICK
Many thanks for your help and support with the sale of our house. It is always a difficult time for any family, but your attention to detail and constant contact with us throughout the process of the sale made it all much easier for us.
TERRI BOWDEN
We want to pass on our thanks and appreciation for recently selling our property.
We are very pleased with the service and personal approach we experienced. Both my husband and I didn't realise the emotional rollercoaster we would encounter whilst selling a home, as this was the first time we have sold a house. Our personal opinion is that we were very satisfied and glad that we decided to put our property on the market with you and we would recommend you to anyone considering selling property in Bendigo. You offered us an honest appraisal and gave us constant updates about prospective buyers who viewed our property, keeping us well and truly informed.
As a result of your dedication to the sale of our property we are now happily relocated in Melbourne.
Your approach encouraged us to feel informed and comfortable throughout the sale.
Our deepest thanks.
TAMARA & GEORGE IVANOVIC
Leonie Butler is a name synonymous with the Bendigo Real Estate Industry. Over the past 20 years, we have dealt with Leonie on a number of occasions and when it comes down to buying or selling a home she consistently demonstrates the following qualities:
• A professional and impeccable manner • A caring and intuitive nature • Friendly and supprotive • Unsurpassed after sales service • Exceptional work ethic
We can attest to Leonie's thorough and considered approach. She has an attention to detail we have appreciated throughout all our dealings with her.
We thoroughly recommend Leonie Butler to any prospective vendor or purchaser. We believe she is one of the best in the field.
KAYE & KLYNTON FOX
Leonie Butler has been involved in Real Estate in Bendigo for over twenty years. She has conducted herself with a high degree of professionalisim during this period and counts many members of the Bendigo population as clients.
We have known Leonie for many years. She has been the Real Estate Agent responsible for the sale of our properties on three occations. Our last sale, 3 months ago, was more by accident than design. We stumbled upon a house we simply had to have. Leonie was pivotal in the successful pruchase and sale of both properties. She was helpful, provided terrific advice and information pertinent to the purchase and sale. Leonie's after sale service is exemplary. We can highly recommend her Real Estate Agent services.
JENNY & MARK HARRIOTT
Kaye Lazenby C.A.R REIV (View profile)
Dear Kaye
Just thought I would write a letter, thanking you for all the years of association we have had with you.
I would especially like to thank you for your professionalism, dedication, devotion to detail, and honesty with us over the past 15 years or so, firstly with Lazenby's Real Estate, and latterly of DCK.
We have been on the receiving end of both your Rental prowess and also your selling expertise.
Many times people think these things, or voice them, but never put them to paper.
Please accept our heartfelt thanks, and be assured that we will be "advertising" to any friends and acquaintances, our recommendation to contact you.
Yours sincerely,
Karmen & Eric Pollock
To Whom it may concern,
Over the last 3 years I have had a number of dealings in the sale and purchase of properties through Kaye Lazenby.
I have found Kaye to be a highly professional, motivated and proactive sales representative in all aspects of each contract. Communication on the progress of each property has been exceptional, as I have been continually informed of all actions that have been made to reach completion of each contract.
The effort of work that Kaye has contributed to the advertising of each sale property has been unsurpassed and I have always had fast excellent results with a huge number of potential buyers at each home, which says a lot for the trusted name of DCK. Kaye has always ensured that each sale and purchase has gone through smoothly by taking the appropriate steps needed to cover every aspect to the completion of settlement.
Should I decide to sell or purchase any other properties in the future I would not hesitate to contact Kaye and will not hesitate to recommend her to anyone who needs an agent.
Kind regards
Kerry Rockliff
Dear Rick,
I felt it important to pass on to you my sincere thanks and genuine appreciation for the way DCK conducts business. I know that real estate agents do attract a fair share of criticism however compliments need to also be given when they are due.
In particular I cannot speak highly enough of Kate Lazenby for her attention to detail and faultless follow up during the dealings I had with her in buying my house in Bendigo and then selling it two years later.
Kaye brought the house at 2A Stephens Court Strathdale to my attention when I was having difficulty locating a suitable property following my promotion to a posting in Bendigo. The purchase proceeded faultlessly.
I have recently had reason to sell the property and move back to Melbourne. Naturally I contacted Kaye to manage the sale. Again, Kaye's advice and personal touch were first class and resulted in a quick sale at a pleasing price.
When I commenced looking for a property two years ago, I had a less than satisfactory experience with one of your competitors, but my experience with Kaye Lazenby and DCK as been of the highest professional standard.
I have no hesitation recommending DCK (and Kaye) to anyone purchasing or selling a property.
Yours sincerely,
GREG GIBBS
To whom it may concern,
I have known Kaye Lazenby professionally for approximately seven years. During this time Kaye has managed our rental property and most recently marketed and successfully sold the same property. She was also recently heavily involved in the sale of our own home.
During this time Kaye has always come across bubbly, vivacious and gregarious whilst still maintaining a very professional attitude. She is extremely competent in seeking out answers to questions and in keeping her clients well informed of negotiations and goings-on with solicitors. In being organised, Kaye is always on time and well prepared.
We were at all times during our marketing campaigns extremely happy with Kaye's handling of everything as well as DCK's marketing strategies and have no hesitation in recommending both Kaye Lazenby and DCK for the sale or rental of a prospective clients property.
AMIE CONNOLLY
Dear Kaye,
We wish to take this opportunity to say thank you for your professional and courteous manner which you have displayed in the selling of our property in Bendigo.
You have always communicated to us what was happening with the proposed sale, you never ever gave us false hopes or left things on the 'back burner' so to speak. Your dealings with us were always honest and extremely pleasant and in fact we believe you actually went the extra mile to get the desired result. Your attitude and dedication is highly commended and we write this letter to recommend you to any client that is interested in looking for an agent. We know you will endeavour to satisfy them with an openness and friendly manner.
We are very grateful for your outstanding dedication and professionalism.
With kind regards,
ARTHUR & BEV KENDALL
Dear Sirs,
We are writing this letter to express our sincere thanks and gratitude to one of your sales team.
Over the past four years we have been in a position where we have sold several properties. Three times we have used your office, twice we have been fortunate enough to have had Kaye Lazenby as our sales person. Kaye sold a property in Golden Square for us and it was her absolute dedication and enthusiasm that made us approach her to sell the second property in Eaglehawk. Kaye works with such professionalism at all times, it amazes us that she has the zest to stay so motivated, but then again that is why she is able to sell properties so well.
As we were living in Swan Hill when we decided to sell the last property at Eaglehawk, we thought it would be a lot more stressful in as much that we were unable to be there to keep our fingers on the pulse so to speak, but we found that we didn't have too much to worry about because Kaye kept us informed every time there was an inquiry, inspection, open day etc. and we really believe that her positive attitude has helped sell our properties.
The manner in which Kaye operates, the way she communicates and the dedication she displays in her occupation is the reason why we felt we should write to your office and say thank you, we believe she is an absolute asset to your company and would recommend anyone wanting to buy or sell real estate to ask for Kaye.
Yours Sincerely,
SUSAN & MALCOM EVANS
Dear Kaye,
After a couple of false starts, we very much appeciate the smooth and professional manner in which you have conducted our exciting purchase of 203 Neale Street, Bendigo.
Please pass on our sincere appreciation to the management and staff of Dungey Carter Ketterer, in particular Mr Jack Lazenby.
Yours sincerely,
KERRIE, STEVE, STEPHANIE & JOHN MORRIS
Dear Kaye,
We would like to thank you personally and place on record our appreciation of your firms' work in achieving a smooth and successfuly conclusion to the fast sale of our property.
Sincerely,
RALPH & ANNETTE HISLOP
Craig Webster (View profile)
Dear Craig,
We wish to express our appreciation to you for the way you handled the sale of our home.
Your professionalism is outstanding, and you were always enthusiastic throughout the whole process.
We were particularly impressed with your communication skills. You always kept us informed of any enquiry, or open houses etc. You would always call and inform us of the feedback, whether it was positive or not. This is important, as you have to listen to what home buyers are telling you to determine if the price is realistic or not.
Although the sale took a lot longer than we expected, you were always thinking of ways to market the property in a different way or do whatever it took to achieve a successful sale. You always consulted with us to see what we wanted to do next. Well, we got there in the end, and we were extremely happy with your service.
We would definitely recommend you to friends and family if they were considering buying or selling a home.
Thank You.
Michelle & Haydn
Selling our home was an experience to remember before relocating back to the U.K. Great communication, reliable service, backed by a sensational sales team, Craig's service was second to none.
MARTIN LOVEGROVE
We have purchased a number of houses over the years and we would like to congratulate Craig on his service and manner in selling this home to us. He was extremely helpful and it has been a pleasure doing business with him.
GREG & CAROL LITTLE
Gené and I would like to advise you, your fellow directors, and staff how truly pleased and satisfied we were with the total professional and caring service provided by Craig Webster in the purchase of our property in Strathfieldsaye.
Craig, and his pleasant and easy-going nature, certainly made the purchase of our property an enjoyable experience. We would have no hesitation in recommending Craig to anyone.
GRAEME OXLADE & GENÉ LISTER
After a long period with another agency and having no success I have been thrilled with Craig, and the DCK sales team. I have had great success in selling with them and look forward to an extended business relationship with Craig. I find him to be approachable, honest, enthusiastic and highly motivated to achieve. I would highly recommend Craig to anyone looking for assistance in real Estate.
KEITH & GAYE
Many thanks Craig for all your support, patience and understanding over the last few months while selling my home. A job well done considering the difficult emotional circumstances I was experiencing. From the start to finish you were a great communicator. I really have appreciated it.
Best wishes,
KAY
Dale Boyd C.A.R REIV (View profile)
PROPERTY CONSULTANT
C.A.R. R.E.I.V.
Dear Dale,
I would like to express in writing my grattitude to you and all the other involved staff of the 'DCK team' for your assistance in looking after my interests in the sale of 9 High Street Eaglehawk.
Everyone - especially you Dale - was very attentive, courteous and most helpful and I was very happy with the attention and update given me at all times.
Having not done this kind of business before, I was quite nervous, but it was made much easier knowing it was in capable hands.
I would definately use your services again and would reccommend the DCK team to everyone.
Thank you once again to all involved for your assistance.
Kindest regards,
JAN FLACK
Dear Dale,
I would like to commend you on the way you managed the sale of my property at 7 Tea Tree Court Strathdale. You offered expert advice but at the same time respected my wishes as to the marketing approach. I found you to be consistently polite and punctual and you gave the impression that no effort was too great in order to achieve a successful outcome.
Your professionalism is a credit to you and your company.
I would have no hesitation in recommending your services to my colleagues.
Kindest regards,
PAT BOWDEN
Jenny Donaldson (View profile)
Dear Sirs,
Jenny Donaldson recently sold our home for us at Hamelin Street. Jenny was absolutely fantastic she was very professional in her approach whilst at the same time friendly and caring. During the time that our house was listed with you our father passed away and our mother was diagnosed with cancer, this was a terribly trying time for us but at no time did we think of removing our house from sale because we just knew that we could rely on Jenny to go ahead with the open houses and inspections and not to worry about anything.
Jenny kept us fully informed of progress at all times and her attention to details and her constant feedback were exceptional. The best decision we ever made was to sell our house with Dungey Carter Ketterer and to end up with Jenny as our sales consultant was the best bonus.
Please convey to Jenny the biggest thank you and you can be rest assured we will be letting all our friends and acquaintenances know of Jenny's professionalism and we hope your firm acknowledges what a great asset she is to your firm.
Ian & Evelyn Robertson
We were very happy with the time it took to sell our property and happy with the price. Jenny kept us in contact all the time. Excellent performance by all.
A & L BENBOW
We wanted to personally thank you. I never imagined that buying and selling could be such a memorable and enjoyable experience. Without your effort, people skills and general enjoyment in real estate, we know things would have been different. Remember that we appreciate all of the follow up and phone calls that constantly kept us up to date.
K. FREITAG
This was the first agent I approached and I was dealt with by Jenny Donaldson. I stated my needs and immediately was referred to two houses. Both were suitable. I t was an easy relationship with no pressure. In other words I bought the house – she did not sell it to me. In negitiating the price all went smoothly and there was no strain in reaching a conclusion. Subsequent advise was worthy. Even if I had not bought a property I would have left her presence with ease and satisfaction.
F. HIRD
This year has been so exciting and lovely and thanks to you, we are just so happy. Don't ever change your approach to people and your attitude to Real Estate. It works and you are fantastic at it. I've enjoyed our little journey Jenny. Thanks so much for your support. Good luck for the furure.
D. KENYAN & K. FREITAG
Dear Jenny,
Many thanks for your services with the sale of our property.
Your professioanlism and courtesy calls keeping us infirmed every step of the way made the whole process of selling easy and painless.
Kind regards,
GARY & PENNY WATT
I would also like to express our appreciation to DCK's Jenny who was handling the purchaser's side of things, she went above and beyond to help us out, as a few times we weren't too sure what we were supposed to be doing and she helped us out tremendously. She was always very friendly and helpful. Thanks Jenny.
Yours sincerely
Dean and Kathy White
Tamara Williams (View profile)
8th June 2006
The Managing Agents DCK Real Estate Mitchell Street, Bendigo
Dear Sirs,
Re: Tamara Williams
I am writing to convey our best wishes for Tamara Williams' future at DCK.
I know most agencies only ever receive mail when there is a problem or they are not happy with a result. However, on this occasion we write to say how pleased we were with the service we received from Tammy.
Despite the end result where a sale was not acheived, Tammy worked tirelessly in an attempt to get us the result we wanted. She kept us informed on a regular basis on the thoughts of potential buyers whether they were positive or not. This was what we had instructed her to do throughout this process and we were extremely pleased that there was never an occasion when I had to do the chasing.
This is the 4th house my husband and I have attempted to sell. Even though we did not achieve a sale, Tammy gave us the most confidence that we would get there in the end. We were pleased with her energy, pleasant manner and I know she worked hard on this deal. It was a shame, not through any fault of the agent, that we didn't get the result we all hoped for.
Could you please pass on our best wishes to Tammy and thank her for her tireless effort.
Yours Sincerely,
Vicki & Haydn Brook
Justin Mannix (View profile)
To Whom It May Concern
I would like to pass onto you my appreciation of the great service we received from Justin Mannix when selling our home last year. We were very impressed by his knowledge and his service and advice and willingness to listen to our needs and wants.
We actually met Justin at an open house he was at and decided to go with him to sell our house. He is a very unassuming young man who we would not hesitate to have sell our house in the future. He is a real gentleman, he was not pushy in anyway and we really appreciated that. Thanks Justin, for the wine when we moved into our new home and also the card at Christmas.
I would also like to express our appreciation to DCK's Jenny who was handling the purchaser's side of things, she went above and beyond to help us out, as a few times we weren't too sure what we were supposed to be doing and she helped us out tremendously. She was always very friendly and helpful. Thanks Jenny.
Yours sincerely
Dean and Kathy
Ben Archibald C.A.R REIV (View profile)
25th November 2005
Stephen Carter
Director
Dungey Carter Ketterer
Dear Stephen,
As you would be aware, Alan and I have finally made it with the first lease of Maynard Drive. As you are also aware this has been a long and often disappointing process. Whilst it has been an incredible learning experience, it has also supported our personal values.
Over the past couple of years we have had dealings with six Bendigo Real Estate agencies, and numerous staff. We also have our Melbourne agents with which to compare.
In this context we would like to take this opportunity to communicate to you formally that we have been really impressed by Ben Archibald. Despite numerous setbacks, negative criticisms of our product (too this, too that - extroadinary how one can be criticised for quality) he has conducted himself professionally and purposefully throughout; and has always spoken to us with respect.
The service that Ben has provided, including humour, tolerance, insight and guidance has been first rate - quality. Of all the Bendigo agents, Ben is the only one of two (not counting your good self) whom we have had the confidence to trust. This trust factor is rather critical when you are not local and are dependent on the word and conduct of others to whom you have to leave your product (meaning large sums of money and huge amounts of head stress), hopes and aspirations.
We would therefore appreciate it if you would communicate to Ben our considered respect and appreciation for his expertise and perserverance as a commercial agent. We hope to have an ongoing working relationship with Ben (and DCK), including ventures other than Maynard Drive already discussed.
It would also be appreciated if you communicated this appraisal of Ben as an outstanding staff member to your fellow directors.
Sincerely,
Bronwyn & Alan
Ellissia Kowal (View profile)
We have recently left Bendigo and no longer require your services. This letter is to thank those involved with our tenure at the obove property. We were happy with all areas of service and found staff at DCK to be professional and fair at all times. Than you for inspecting the property and sending the bond papers in a timely fashion. Sometimes renting can be difficult and it's a shame other real estates in Bendigo do not live up to your high standards. If we are renting or purchasing a property in the future we will ne happy to deal with DCK again. yours sincerely Sally Cairnduf & Steven Harvey
Wendy Comer (View profile)
Dear Wendy, this is just a quick note to say how happy I have been with the service that DCK has provided to me and continues to provide. I have found your company always to be efficient and friendly and I thank you for that Additionally, I have recently received a copy of the routine inspection you conducted on my property. thankyou for doing this. Thankyou again for managing my property so well- you provide an excellent service Warm regards, Vanessa Clothier