Makayla Ketterer

Associate / Department Manager - Residential Property Management

"I really love what I do and get a great deal of personal satisfaction from it."

My interests: camping and exploring the great outdoors, spending time with family & friends, following the local football, cooking and keeping fit.

Born and raised in Bendigo, Makayla started her career in real estate with DCK as a casual in 2003, before jumping at an opportunity to take on a full time reception position.  From there she quickly progressed to Assistant Property Manager before securing a Property Manager’s role in July 2007 .

Having worked as a Senior Property Manager for a number of years, Makayla joined DCK's Management Team in 2017 as Department Manager,  leading and supporting our Property Management team while overseeing department operations. On 1 July 2019, Makayla became a DCK Shareholder and Associate.

“I'm really looking forward to the future and the business opportunites that lie ahead.  Working my way up through the Property Management department has provided me with invaluable tools, knowledge and experience - I feel the real value to be agood Manager and leader definitely comes from having had the hands on training and on-the-job experience in different roles over many years. It’s allowed me to build a comprehensive understanding of the responsibilities and tasks required to competently manage all aspects of the property owner/tenant experience and relationship.

Doing my job well means everything to me. I pride myself on providing prompt, personalized service to all  clients and feel my attention to detail combined with high personal standards and proactiveness to initiate and follow up action are definite strengths I bring my role and our TEAM.

I have been very fortunate to have built many great relationships with both tenants and landlords over my time working in the industry.  Personal success for me is receiving positive feedback and repeat and referral business.  If our clients are happy, then we're doing our job well and I enjoy a great sense of achievement from knowing this.

I love the dynamic nature of the real estate industry.  Being a super organized person I try to ensure I’m always ready to deal with the unpredictable and sometimes challenging nature of property management work.  Helping people makes for an exciting career!

Our Team is made up of well trained and experienced professionals who have access to the best resources available. Add that to great systems, processes and procedures (with terrific back up support) and it means we can provide a quality service you can't find elsewhere."

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" Excellent, prompt, professional & diligent service "

Hi  Makayla,As you may (or may not) be aware I have put my property at XX Hopetoun Street on the market. A tad sad but had to be done. Nonetheless I just wanted to say a massive THANKYOU – it has been so refreshing to have such excellent, prompt, professional and diligent service - always and without failure!! As I’ve mentioned before I have had issues in the past with some property management, you are streets ahead of the rest, I can’t recommended you highly enough.!!Keep up the great work and again many thanks for your support over the past couple of years…All the best

Michael Rowell

" Amazing Service & Assistance "

Dear Makayla,I just wanted to (very belatedly) drop you a quick note to thank you for the amazing service and assistance you provided us.  We were extremely despondent with the service provided by other real estate agents in the area but found your care and attention to our enquiries to be second to none.  You both listened to what it was that we were looking for in a new home, understood the importance of finding the right property for our family and took the time to discuss our questions and concerns.Ultimately we have found a home with another agent.Please pass on our thanks to the landlords.  Whilst we both fell in love with the property, we felt that given we are relocating to the country from Melbourne, it was just that bit too far from town.  We appreciate the landlords’ consideration of our request for fencing.I hope that in the future, if the time comes for us to purchase a property in the area, we will be able to purchase a property through DCK.  In the meantime, we will certainly recommend DCK to those looking for a new home.Best wishes,

Kate Haigh (Corporate Solicitor Bendigo & Adelaide Bank)

" Made me feel very special which was lovely "

Hi Georgina,Just a quick little email to give you a bit of positive feedback.I’ve just signed a rental lease with DCK and just wanted to let you know how FANTASTIC my experience has been.  I was able to inspect a property on the same day I enquired and signed the lease the very next day.I had high expectations on what I was looking for and a very narrow criteria, so I was delighted to find the home I was looking for through DCK and be able to secure it in a matter of days. The girls at DCK were extremely professional, efficient, thorough and just delight to speak to…And I know they must deal with hundreds of rentals every day…. But they were still able to make me feel very special which was just lovely!So I just wanted to let you know what an amazing job the girls in the rental department are doing!Kind regards

Andrea Coates (Managing Editor Bendigo Magazine)

" It's been a pleasure dealing with DCK "

I just wanted to take the time to thank you for all the help you have provided to us, with the rental of our company unit. Local Locksmiths have dealt with DCK on two occasions for rental properties, and each time you have provided excellent service and have been extremely helpful in all aspects of this process. You provided a professional yet warm and friendly service and support, and were always approachable and willing to assist with any issues or advice that was needed. You helped to get us into our property and were also very helpful with the exit strategy, liaising and coordinating with cleaners and services, making my life very easy. I would not hesitate to recommend your services to anyone who is looking for an agent to manage or rent a property. It's been a pleasure dealing with you.

Rebecca Walsh ( Local Locksmiths Victoria Pty Ltd)

" Competent in all aspects of Property Management "

Hi Robert I am the property owner of XXX Osborne Street Flora Hill and Makayla has been my property manager for the past few years. As I am moving back into the property temporarily I no longer require the services of DCK. As a property manager myself in Melbourne for the past 8 years I would like to take the opportunity to bring to your attention Makayla’s outstanding service.Since she has managed the property she has been reliable & competent in all aspects of property management. She has attended to all matters concerning the property with the highest level of professionalism.I would like to thank DCK and Makayla and look forward to using your services in the future. Thanks & Regards

Jodie Toohey (Commercial Industrial Property Manager)

" Receptive & friendly service with a personal touch "

From: Jarrard Cartwright Sent: Friday, 3 October 2014 1:48 PM To: Michelle Potter Subject: RE: 1/12 Magellean - with thanks I would like to take this opportunity to thank DCK over my four years as a tenant at 1/12 Magellan Crescent, Kangaroo Flat. I have found DCK very receptive and friendly and offered a personal touch-not just like you’re any other tenant or a number. I would always praise DCK to any of my friends, family and colleagues. I am no longer renting and wish DCK all the best but ever in need of a rental I would definitely come back to DCK. Thank you,

Jarrard Cartwright (Customer Support Officer)

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