" Why Kaye was my Sales Agent of Choice "
Hi Kaye Happy to help with feedback, and why I selected you to sell my property. I did speak with three agents to get an idea of their costs, their thoughts on the market, and whether I felt I could work with them. After inspecting the property one agent was highly critical of the property and quoted a market value of about $350K and suggested the property should go to auction. I felt the price was low and questioned the validity of auctioning such a property, but more importantly I did not feel comfortable dealing with them. I did not want my name or property associated with them, and if they made me feel uncomfortable, how do they make potential buyers feel? Another agent advised me they had made an appointment for an inspection with the tenant the following week, and I never heard from them again. Did they forget about the appointment and inconvenience my tenant, did they do the inspection and forget to call me? Did the tenant cancel and the agent didn't follow-up? Who doesn't follow-up on a prospect? What happened? In any case I was not going to deal with someone who does not honor promises (that they would inspect the property then call me back), and reliability to me is important. You did all the things the others did not. You were polite, professional, to the point, honored all promises by returning calls or emails within a reasonable time (you returned calls/message much faster than I would expect), and you had credibility with a reputation you had built up over your career (you were referred to me by friends who were previous clients of yours in the past couple of years). You asked what was important to me; which was respecting the tenants privacy as much as possible, and a simple sale with no fuss or hassles. You did everything I asked; and sold the property quickly for a good price (above my expectations) and it was all hassle free from my perspective. Integrity, respect, dignity and credibility is what I was looking for; and the other two did not display it; you did.
" Delighted with Mundy Street Sale "
On behalf of my husband Dean and myself, I’d like to let you know just how delighted we have been with the services provided to us by Leonie Butler and Kaye Lazenby. After getting to know us and what we were looking for, in 1996 Leonie helped us find and purchase our first family home. We have been extremely happy at our home, but earlier this year, decided a change of scenery was for us. With so many memories, the decision to list our home was a difficult one. The decision who to list our home with was easy & made in a dash; it was Leonie. Leonie understood that we have a strong connection to our home and provided us with a great deal of information around listing price, marketing and how to present our home for sale. We listened and did our best to do our part to ensure a successful sale. The day after our home was listed on the internet, a daily procession of potential buyers followed and after three days an offer. During our constant conversations in person, phone and text, Leonie again gauged a great understanding of what we were looking for in our next home and provided a great deal of feedback from the potential buyers. Not only was our home sold in under a week, Leonie had also arranged for us to inspect two properties she had appraised. So in a week, we not only sold our home, but also bought our new home. Leonie and Kaye have been very supportive throughout what could have easily been a stressful process and we are very grateful that we were lucky enough to have them by our side.
" Thanks & praise for Hayley "
I have been a landlord with DCK for well in excess of 25 years - originally starting with Josie Stewart as our first property manager almost when she started! During that period of time we have had several managers, all of them have served us well. Recently we have experienced a couple of very unusual dramas that Hayley has assisted us extremely well. In October 2017 we had a flood in one of our units in Quarry Hill that caused the majority of the ground floor to require to be totally replaced. That included carpets, joinery, plaster, paint work, etc. I had considerable issues with the building contractor appointed by the insurance company and during this very frustrating time, Hayley was a great aid and assistance liaising with the tenant and ourselves. Luckily the tenant was moving to alternate premises so the inconvenience caused by the disastrous builder did not impact greatly on his accommodation. Eventually I was able to achieve a satisfactory product and I thank Hayley for her assistance during this period. The second issue was in May this year when a fire in another unit we have in Quarry Hill, caused the main bedroom to require total replacement and the balance of the unit to be totally cleaned and repainted. The tenant had to vacate whilst this work was undertaken. Luckily the building contractor appointed this time did a fantastic job and the work was completed in 6 weeks. Once again all through this process Hayley was tremendous in updating both ourselves and the tenant with progress of the works. I managed the process from a distance but Hayley was instrumental if I required any local assistance. She was also a great help to us in sorting out the "loss of rentals" claim with the insurance company in providing certain documentation that the company was requesting. It should also be noted that the tenant was very patient and accepting of the circumstances. In conclusion I would like to pass onto the Directors of DCK my thanks and praise for the help and assistance that Hayley undertook during both of these dramas. It was certainly comforting to know that she was there as a strong backup support and a great link to the tenants.Well done. Thank you & warm regards.
" Dedicated Property Manager "
Good afternoon, I am writing this email as feedback from my previous 2 years with DCK, in particular my current Property Manager Kris Walden-Dickie. I have been a full time member of the Royal Australian Air Force for the past 25 years and have had the pleasure of working with some of the most dedicated and professional people. During the past two years I have had many dealings with Kris and I have always been impressed by Kris’s professionalism and the sound strait forward advice he provides when dealing with not only the day to day issues, but on occasion very difficult tenants and situations. He is obviously very educated about the current and the proposed tenancy laws here in Victoria and the obligations of both the land lord and tenant. He is always pleasant, respectful and prompt and has not hesitated to go out of his way to assist even during out of office hours. I have full confidence in his abilities and would have no hesitation in recommending him and DCK as agents and that Kris is a real asset to DCK.
" Impressed with follow up, action & result! "
Hi Georgina, Justin Pell recently sold our investment property, xx and xxx Marong Rd Bendigo (it settled on Monday 23rd July). I'm emailing you because I'd like to give some feedback on our experience with Justin, as our Real Estate Agent. Justin initially rang me earlier this year to follow up on enquires we had made with another agent from DCK last year about the sale of the property. Last year we were told that property value had dropped and we were unlikely to get what we wanted; so we held off on listing it. When Justin rang this year he was confident he could get what we wanted, as the market had changed. Justin stuck by our asking price when dealing with potential buyers and we felt that he really highlighted the positive aspects well. Justin contacted me on a regular basis via text and phone calls with updates on interest in the property, potential buyers and progress of the sale. When the first offer we received fell through due to finance Justin worked quickly to get things back on track and we received another offer very soon after. We have been very impressed with Justin, particularly with how quickly he actions things and the level of contact he maintained throughout. Kind Regards,
" Fantastic experience with Agent Justin Pell "
Dear Georgina & Matt, Justin Pell recently sold my property, Battunga Court Strathfieldsaye. I have had several dealings with real estate agents over recent years, not all have been positive. I contacted Justin after observing excellent results on a nearby property that had been listed with another agent and had not sold for months. After 2 days, the property was under offer. I was clear with Justin on my expectations, and he was always accommodating, responsive and a great listener. Justin was always respectful, and was flexible in meeting our individual needs. He is a fantastic communicator, and kept my wife and I informed throughout the whole process. Given our fantastic experience with Justin, I have recommended Justin to several family and friends. It is likely I will engage him again to assist with my mother-in-law’s property if she decides to sell. I have very high expectations when it comes to customer service, and Justin did not falter… not even close. Justin is a true professional and an asset to DCK. Thank you for your time in hearing my feedback. If you have any questions, please do not hesitate to contact me on my mobile below or email. Kind regards,
" Professional, caring & a great communicator "
From: Ebony Pettigrove Sent: Friday, 28 July 2017 8:02 PM To: Georgina Dungey <Georgina@dck.com.au> Subject: Feedback on our recent sale Hi Georgina, I would just like to express to you how happy we are having just sold our house at Lockwood Mews, Kangaroo Flat with Kaye Lazenby. From our initial enquiry through to getting the sold sign on our house, she has been nothing short of fantastic. Kaye is honest, down to earth, professional, caring and a great communicator. We were never left wondering how the process was going, she would always contact us promptly with any new information and touch base in between even when there was nothing to tell. Kaye is nothing short of amazing, and it has been a pleasure selling our house through her. Kind regards,
" Absolute pleasure dealing with Kaye "
From: Ebony Pettigrove Sent: Tuesday, 26 September 2017 6:26 PM Subject: House Purchase Having sold our last 2 houses through Kaye, it was an absolute pleasure to buy our new house in Junortoun from her as well. We couldn't be happier with Kaye's consistently high standard of service. She goes above and beyond for her clients and makes the buying and selling process simple.
" My home sold 2 hours after being listed online; amazing! "
From: Wendy Johnson Date: 26 February 2018 at 9:58:45 pm AEDT To: Robert Ketterer <firstname.lastname@example.org> Subject: Email Agent Hi Robert, I feel I need to let you know how pleased I am with the service I have received from DCK. Leonie Butler has been my agent and has been wonderful throughout the process. My home was sold 2 hours after being listed on the Internet, amazing. Leonie brought the buyer for an inspection within an hour and half of listing. The sale was made within a few hours. I would like to mention that I have previously sold a house with DCK and have found all staff who came to view both my properties extremely friendly, professional and very helpful; Leonie herself certainly lived up to all my expectations re: DCK and more. I am very happy with my decision to go with DCK again. Would you please pass on my thanks to your Directors, Staff and Leonie. Regards
" Great Agent to deal with & all round down to earth bloke "
From: Kathlyn Crisp Date: 12 July 2017 at 6:32:12 pm GMT+7 To: <email@example.com> Subject: Contact Us Hi there, Just wanted to shoot through an email in relation to our recent purchase of Lot 9 Dunvegan Estate. We dealt with Marc during this process and it couldn't have been smoother. As first home buyers I must admit we were clueless about what to do, but Marc took the time to explain everything to us and help us find our feet. He was always prompt in response to emails and calls and was a great agent to deal with. All round down to earth bloke. Thanks!!