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" Thank you so much for the hard work & excellent customer service "

From: "Steve and Helen Bryar" Date: 31 October 2014 1:44:41 pm AEDT To: "Kaye Lazenby" <kaye@dck.com.au> Subject: A Big Thanks! - Sale of Goldsmiths Road, Eaglehawk Hi Kaye, We are sort of settled in our in between homes period, trying to combine two homes into one. I do want to thank you so much for the hard work and your excellent customer service you gave when selling both our mother’s retirement unit and more recently our own home. We had a few ups and downs as does occur in the selling process but you were just something else in reassurance and getting us back on track.  Mum’s unit was not easy to sell and another real estate agency had it on their books with only one enquiry in nine months. You generated interest, thinking outside of the box and we were staggered when it was signed and sealed within a few weeks. The process for our own home was just as personal and professional. You were off work with a serious injury and yet you kept us in the loop the whole time. We sold our home in just a month and were very happy with the price obtained. I almost felt that your job is your hobby rather than just a job; such was your dedication and commitment to our property. It felt as though we were your most important clients (which I am sure all of your clients feel the same way). I would have no hesitation in recommending you to any prospective customer who is considering selling their home. The whole experience with DCK was something else. It always felt warm and inviting whenever I came into the office and all of the staff bent over backwards to ensure we achieved the desired result. Kind regards.

- Steve & Helen Bryar

" In all my years of buying & selling homes you're the best Agent I have ever met! "

12/01/2015 Dear Kaye I would like to take this opportunity of thanking you for selling my home. In all my years of buying & selling homes you have been the best Agent I have ever met; your attention to detail in every phase of selling was fantastic. Thanks also to Martyn for his input. I am absolutely delighted & hope the next part of my life at the village will go as smoothly as this has. Sincerely

- Jackie Stevens

" Pleasant nature & professionalism "

30.04.2015 Attention: Matthew Bowles   (Director Residential Sales) Dear Sir We have just had our home sold by your Company at  Midland Hwy Huntly and by your representative Mrs Kaye Lazenby. My wife & I were put at ease by Kaye as she led us through the process of selling our home, from signing the Section.32 through to settlement. Kaye informed us of the progress our sale had reached at all stages of the sale. With reps like Kaye with her pleasant nature and professionalism you can be assured of success. Thank you

- John & Elaine Yard

" Immediately impressed by her warm, friendly, professional manner "

Mr Matt Bowles – Sales Manager 19 May 2015 Reference for KAYE LAZENBY We first met Kaye Lazenby at an open house and were immediately impressed by her warm, friendly professional manner. When we decided to sell one of our investment properties we approached Kaye to give us an appraisal on our property. She presented in a very professional manner and displayed an enthusiasm for our property offering many practical simple ideas to present our property “in the best light.” Her marketing folder contained lots of relevant information as well as references from satisfied clients. Through clear, direct communication and wide knowledge of the local market, she clearly convinced us that she was the one who we wanted to sell our property. From that point she kept us informed of everything relevant to the sale of our property. Regular texts kept us up to date with everything that was happening. She certainly followed up on every possible lead and informed us of this!!! To our delight the property sold before officially going on the market! Kaye used her excellent negotiation skills to secure a very pleasing price. We would have no hesitation of recommending Kaye in regard to any aspect of buying and selling real estate in Bendigo. Two very satisfied clients

- Jenny & Brendan Delaney

" Wonderful effort seeling our home "

23 June 2014 Dearest Leonie Just a note to thank yourself and Kaye for the wonderful effort in selling our home. We are happy to know that the house has been sold to such a lovely couple. (Just a little something enclosed for you dear Leonie - I wish you every blessing for an extraordinary future - it is well deserved.) We have lodged our tenanacy application today. Thanks again Leonie for everything. With Kind Regards

- Catherine & David Holmes

" Superb Auction Result "

13 August 2014 Dear Matt We were so pleased with our Auction result on Saturday. DCK did a superb job throughout the process of the sale of 133 Lloyd Street. Leonie was excellent and Rob did a great job in auctioning the property. We thank you very much and ask that you extend our thanks to all concerned. Sincerely

- John & Barbara Hyett

" We would recommend Leonie to any persons requiring real estate assistance "

22-06-2015   DCK Real Estate - Attention: Mr Robert Ketterer   Dear Sir Just a note to tell you we had a happy experience in the sale of our property in Lowndes Street Kennington and the purchase of our new property in Crook Street Strathdale. Both transactions were carried out by Leonie Butler in a considerate ansd businesslike way. All our queries were attended to in a happy and prompt manner. We would recommend Leonie to any persons requiring real estate assistance. Regards

- Stuart & Connie Heal

" An amazing and exhilarating chain of events. "

Thank you for opening our minds to new possibilities, sharing your inspirations, your extensive knowledge and experience, your empathy and personal support through what has now become an amazing and exhilarating chain of events that have presented us with this beautiful property and all of its charms for us to enjoy in whatever way we wish. So very much appreciated.

- Jim & Gill Nicholls

" Handled the sale brilliantly "

From: Mark Date: 2 June 2014 12:49:24 pm AEST Subject: Sale - Claremont Terrace Marc, Thank you for the fantastic job you did in selling my home. During this process I lost a family member and you and the DCK team was more than diligent and respectful of the situation but still knew the sale was important and handled the sale brilliantly;  more than what I would have expected. It was refreshing to see the personal level of service you provided and I won’t hesitate to recommend you as ‘MY’ real estate professional. It is a big decision when choosing an agent to sell one’s home, but right from the start you made me feel comfortable to entrust the sale in your hands.  Not only this but seek assistance on advice on further thoughts on the next purchase, to live in or invest. Having the confidence to seek advice from a trusted source is invaluable. You certainly have changed my perception of those in the real estate industry. Regards

- Mark (Bendigo & Adelaide Bank)

" Sold & bought! "

To Whom it May ConcernI would like to take this opportunity to pass on my sincere thanks and appreciation to your company and particularly Kaye Lazenby in assisting my family not only sell our home but also in finding our new one.Kaye showed true professionalism with an enthusiastic flair that made selling and buying for what most would describe as a very difficult time into smooth, enjoyable experience.It is a credit to your company to have staff such as Kaye support buyers and sellers in our community and I would have no hesitation in saying our next purchase will be with DCK.Thank you once again.

- Mike Giles

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