" Whenever anyone asks me who a good real estate agent is in Bendigo, I always say Leonie Butler. "
Dear DCK Directors
I would like to send an email of acknowledgement and appreciation to Leonie Butler for her fantastic professionalism and ‘nothing’s ever too much to ask’ attitude. I have just recently sold my second house with Leonie Butler. Throughout both house sales, my family has been so happy with her service. She ensures the price range is appropriate (she is always spot on with this) and she has great communication between everyone involved. She gets to know her clients and makes everyone feel comfortable and at ease with what could actually be a very stressful time! Even when there are little issues, Leonie is there to sort them out. She always answers her phone out of the normal hours and will make follow up phone calls at night or on a Sunday. Whenever anyone asks me who a good real estate agent is in Bendigo, I always say Leonie Butler. I cannot find anything she needs to improve on and I just want to make sure you know how respected and valued she is. I have full confidence in Leonie selling my house for the best possible price and that the process will always be as smooth as possible. Your company is very lucky to have her as an agent at your firm.
With thanks,
" Matt is an expert in real estate and people. "
Ours was a premium property at the top end of the market and we are satisfied that we got value for the property as well as securing a seamless, hassle free transaction. DCK helped us prepare the property to ensure it looked fantastic for sale by offering well informed tips on what to upgrade and alter. They also sent in the best photographer, copywriter and support staff to present our house at its finest. Nothing was too much trouble and Matt had a solution for every problem.
From preparing the house for sale, throughout negotiations, right through to helping us with some small issues once we had sold - we were supported. Matt is an expert in real estate and people, he takes the time to genuinely connect and this skill enables him to help meet the needs of both the buyer and seller. Always courteous, professional and diligent - we are very pleased we chose DCK.
Best wishes,
" Hayley is an exceptional Property Manager. "
I have had the pleasure to have Hayley and her team act as my residential property manager for the last few years.
Hayley manages 10 properties for me and is an exceptional property manager.
She keeps me up to date with what is relevant.
Suggests when works need to be done to maintain the capital value.
Achieves market rents whilst maintaining full occupancy.
Suggests tenants who are right for the property and pay rent on time and
has a professional manner.
I would highly recommend Hayley to anyone looking for a professional, competent and nice person to manage their property, be it one or many
" I trust Hayley with my properties as she treats them as her own. "
I value the relationship I have with Hayley and highly recommend to anyone looking for an honest, upfront & professional manager. I have been approached on a number of occasions to look at alternate agents, the reason I haven't entertained this is due to being especially impressed and happy with the service Hayley and her team offer to me as a property owner.
I am updated regularly with anything that requires my attention, otherwise the team work behind the scenes to ensure my properties are being well looked after & maintained etc. I trust Hayley with my properties as she treats them as her own. I especially appreciate the upfront & honest approach with no BS.
" Great Communication & Positive Experience "
Hi Matt
Annette & I would just like to pass on our thanks to the DCK team in the sale of our Hargreaves Street property. In particular, we would like to acknowledge the great work Kaye Lazenby did in selling our property. We've bought and sold a few properties over the years but never had such a wonderful and happy experience as we had with Kaye. Her attention to detail, constant feedback, extensive consultation and positive attitude was a revelation. If or when we sell another property, Kaye will be the person we come to for sure.
Cheers & thanks.
" Why Kaye was my Sales Agent of Choice "
Hi Kaye
Happy to help with feedback, and why I selected you to sell my property.
I did speak with three agents to get an idea of their costs, their thoughts on the market, and whether I felt I could work with them.
After inspecting the property one agent was highly critical of the property and quoted a market value of about $350K and suggested the property should go to auction. I felt the price was low and questioned the validity of auctioning such a property, but more importantly I did not feel comfortable dealing with them. I did not want my name or property associated with them, and if they made me feel uncomfortable, how do they make potential buyers feel?
Another agent advised me they had made an appointment for an inspection with the tenant the following week, and I never heard from them again. Did they forget about the appointment and inconvenience my tenant, did they do the inspection and forget to call me? Did the tenant cancel and the agent didn't follow-up? Who doesn't follow-up on a prospect? What happened? In any case I was not going to deal with someone who does not honor promises (that they would inspect the property then call me back), and reliability to me is important.
You did all the things the others did not. You were polite, professional, to the point, honored all promises by returning calls or emails within a reasonable time (you returned calls/message much faster than I would expect), and you had credibility with a reputation you had built up over your career (you were referred to me by friends who were previous clients of yours in the past couple of years). You asked what was important to me; which was respecting the tenants privacy as much as possible, and a simple sale with no fuss or hassles. You did everything I asked; and sold the property quickly for a good price (above my expectations) and it was all hassle free from my perspective.
Integrity, respect, dignity and credibility is what I was looking for; and the other two did not display it; you did.
" Delighted with Mundy Street Sale "
On behalf of my husband Dean and myself, I’d like to let you know just how delighted we have been with the services provided to us by Leonie Butler and Kaye Lazenby.
After getting to know us and what we were looking for, in 1996 Leonie helped us find and purchase our first family home.
We have been extremely happy at our home, but earlier this year, decided a change of scenery was for us.
With so many memories, the decision to list our home was a difficult one. The decision who to list our home with was easy & made in a dash; it was Leonie.
Leonie understood that we have a strong connection to our home and provided us with a great deal of information around listing price, marketing and how to present our home for sale.
We listened and did our best to do our part to ensure a successful sale.
The day after our home was listed on the internet, a daily procession of potential buyers followed and after three days an offer.
During our constant conversations in person, phone and text, Leonie again gauged a great understanding of what we were looking for in our next home and provided a great deal of feedback from the potential buyers.
Not only was our home sold in under a week, Leonie had also arranged for us to inspect two properties she had appraised.
So in a week, we not only sold our home, but also bought our new home.
Leonie and Kaye have been very supportive throughout what could have easily been a stressful process and we are very grateful that we were lucky enough to have them by our side.
" Thanks & praise for Hayley "
I have been a landlord with DCK for well in excess of 25 years - originally starting with Josie Stewart as our first property manager almost when she started! During that period of time we have had several managers, all of them have served us well. Recently we have experienced a couple of very unusual dramas that Hayley has assisted us extremely well. In October 2017 we had a flood in one of our units in Quarry Hill that caused the majority of the ground floor to require to be totally replaced. That included carpets, joinery, plaster, paint work, etc. I had considerable issues with the building contractor appointed by the insurance company and during this very frustrating time, Hayley was a great aid and assistance liaising with the tenant and ourselves.
Luckily the tenant was moving to alternate premises so the inconvenience caused by the disastrous builder did not impact greatly on his accommodation. Eventually I was able to achieve a satisfactory product and I thank Hayley for her assistance during this period.
The second issue was in May this year when a fire in another unit we have in Quarry Hill, caused the main bedroom to require total replacement and the balance of the unit to be totally cleaned and repainted. The tenant had to vacate whilst this work was undertaken. Luckily the building contractor appointed this time did a fantastic job and the work was completed in 6 weeks.
Once again all through this process Hayley was tremendous in updating both ourselves and the tenant with progress of the works. I managed the process from a distance but Hayley was instrumental if I required any local assistance.
She was also a great help to us in sorting out the "loss of rentals" claim with the insurance company in providing certain documentation that the company was requesting. It should also be noted that the tenant was very patient and accepting of the circumstances. In conclusion I would like to pass onto the Directors of DCK my thanks and praise for the help and assistance that Hayley undertook during both of these dramas. It was certainly comforting to know that she was there as a strong backup support and a great link to the tenants.Well done. Thank you & warm regards.
" Dedicated Property Manager "
Good afternoon, I am writing this email as feedback from my previous 2 years with DCK, in particular my current Property Manager Kris Walden-Dickie.
I have been a full time member of the Royal Australian Air Force for the past 25 years and have had the pleasure of working with some of the most dedicated and professional people.
During the past two years I have had many dealings with Kris and I have always been impressed by Kris’s professionalism and the sound strait forward advice he provides when dealing with not only the day to day issues, but on occasion very difficult tenants and situations. He is obviously very educated about the current and the proposed tenancy laws here in Victoria and the obligations of both the land lord and tenant.
He is always pleasant, respectful and prompt and has not hesitated to go out of his way to assist even during out of office hours. I have full confidence in his abilities and would have no hesitation in recommending him and DCK as agents and that Kris is a real asset to DCK.
" Impressed with follow up, action & result! "
Hi Georgina,
Justin Pell recently sold our investment property, xx and xxx Marong Rd Bendigo (it settled on Monday 23rd July). I'm emailing you because I'd like to give some feedback on our experience with Justin, as our Real Estate Agent.
Justin initially rang me earlier this year to follow up on enquires we had made with another agent from DCK last year about the sale of the property. Last year we were told that property value had dropped and we were unlikely to get what we wanted; so we held off on listing it. When Justin rang this year he was confident he could get what we wanted, as the market had changed.
Justin stuck by our asking price when dealing with potential buyers and we felt that he really highlighted the positive aspects well. Justin contacted me on a regular basis via text and phone calls with updates on interest in the property, potential buyers and progress of the sale. When the first offer we received fell through due to finance Justin worked quickly to get things back on track and we received another offer very soon after.
We have been very impressed with Justin, particularly with how quickly he actions things and the level of contact he maintained throughout.
Kind Regards,