" Fantastic experience with Agent Justin Pell "
Dear Georgina & Matt,
Justin Pell recently sold my property, Battunga Court Strathfieldsaye.
I have had several dealings with real estate agents over recent years, not all have been positive. I contacted Justin after observing excellent results on a nearby property that had been listed with another agent and had not sold for months. After 2 days, the property was under offer.
I was clear with Justin on my expectations, and he was always accommodating, responsive and a great listener. Justin was always respectful, and was flexible in meeting our individual needs. He is a fantastic communicator, and kept my wife and I informed throughout the whole process. Given our fantastic experience with Justin, I have recommended Justin to several family and friends. It is likely I will engage him again to assist with my mother-in-law’s property if she decides to sell.
I have very high expectations when it comes to customer service, and Justin did not falter… not even close. Justin is a true professional and an asset to DCK. Thank you for your time in hearing my feedback. If you have any questions, please do not hesitate to contact me on my mobile below or email.
Kind regards,
" Professional, caring & a great communicator "
From: Ebony Pettigrove Sent: Friday, 28 July 2017 8:02 PM To: Georgina Dungey <Georgina@dck.com.au> Subject: Feedback on our recent sale
Hi Georgina,
I would just like to express to you how happy we are having just sold our house at Lockwood Mews, Kangaroo Flat with Kaye Lazenby. From our initial enquiry through to getting the sold sign on our house, she has been nothing short of fantastic. Kaye is honest, down to earth, professional, caring and a great communicator. We were never left wondering how the process was going, she would always contact us promptly with any new information and touch base in between even when there was nothing to tell. Kaye is nothing short of amazing, and it has been a pleasure selling our house through her.
Kind regards,
" Absolute pleasure dealing with Kaye "
From: Ebony Pettigrove Sent: Tuesday, 26 September 2017 6:26 PM Subject: House Purchase
Having sold our last 2 houses through Kaye, it was an absolute pleasure to buy our new house in Junortoun from her as well. We couldn't be happier with Kaye's consistently high standard of service. She goes above and beyond for her clients and makes the buying and selling process simple.
" My home sold 2 hours after being listed online; amazing! "
From: Wendy Johnson Date: 26 February 2018 at 9:58:45 pm AEDT To: Robert Ketterer <robert@dck.com.au> Subject: Email Agent
Hi Robert,
I feel I need to let you know how pleased I am with the service I have received from DCK. Leonie Butler has been my agent and has been wonderful throughout the process.
My home was sold 2 hours after being listed on the Internet, amazing.
Leonie brought the buyer for an inspection within an hour and half of listing. The sale was made within a few hours. I would like to mention that I have previously sold a house with DCK and have found all staff who came to view both my properties extremely friendly, professional and very helpful; Leonie herself certainly lived up to all my expectations re: DCK and more.
I am very happy with my decision to go with DCK again. Would you please pass on my thanks to your Directors, Staff and Leonie.
Regards
" Great Agent to deal with & all round down to earth bloke "
From: Kathlyn Crisp Date: 12 July 2017 at 6:32:12 pm GMT+7 To: <georgina@dck.com.au> Subject: Contact Us
Hi there,
Just wanted to shoot through an email in relation to our recent purchase of Lot 9 Dunvegan Estate.
We dealt with Marc during this process and it couldn't have been smoother. As first home buyers I must admit we were clueless about what to do, but Marc took the time to explain everything to us and help us find our feet. He was always prompt in response to emails and calls and was a great agent to deal with. All round down to earth bloke.
Thanks!!
" Marc's approach puts people at ease. "
On Friday afternoon, Marc Cox phoned us to advise us that the contract for the above property sale was now unconditional (this was also confirmed shortly thereafter by HQ Law. Given the status of the contract, it is timely and with great pleasure that we provide you with some feedback regarding Marc and his dealings with us. We have also lodged our feedback on Rate My Agent website so we'll try not to duplicate too much. Marc's approach puts people at ease, is not intrusive but makes himself available whenever he is needed. An example of this was in his dealings with members of our family in their purchase of Curnow St Golden Square, which we assisted with their inspections and deliberations. Like us; at the time they lived in Melbourne, and similarly, with ourselves not being in Bendigo on a day to day basis, we felt that Marc was very responsive and understanding of this situation. For example, he freely offered to contact the property stylists on our behalf and overall, has handled all matters relating to this arrangement removing a lot of worry on our behalf. It’s fair to say that because of our knowledge of Marc and his approach with our family members, we had no hesitation in asking him to act for us. On every occasion, Marc was very clear in his communications, both verbal (face to face or over the phone) and in writing. His practice of contacting us very soon after inspections with the outcome was very much appreciated as to was his follow up of people that he was not able to discuss things with initially. He would then subsequently convey these discussions to us in a timely fashion. He also kept us up to date with the progress of the contract which had a number of conditions along the way.
We feel that Marc was able to “read” the market very well, was accurate in his estimation of values in setting the price range and importantly for us, was able to achieve a satisfactory outcome, one that was very close to our wishes.
In summary, we felt that Marc acted in our best interests as the vendor and has conducted himself in a thoroughly professional manner at all times.
Thanks and regards
" Kaye has been outstanding to deal with "
From: Georgina Paterson Sent: Saturday, 3 December 2016 7:32 AM To: Georgina Dungey Subject: New house. Exciting!
As I mentioned to you on the phone yesterday, Kaye Lazenby has been outstanding to deal with. Can you please pass on to the other Directors our thoughts and appreciation for her efforts. We tested her patience, particularly last Friday when our solicitors did not have the contract ready for signing until 8pm!! Her communication has been excellent, always returning our calls promptly and she has worked above and beyond to get this sale through. What a wonderful asset to your team she is!
" Nothing was ever too much trouble "
Wednesday 21 December 2016
Subject: Kaye Lazenby
We just wanted to let you know how wonderful the service we received from Kaye was. Nothing was ever too much trouble and Kaye was always available to us, no matter how trivial the matter. Kaye is a consummate professional. She worked tirelessly to sell our house. She was always warm and welcoming to prospective buyers and spent quality time with us after each inspection to take us through the progress of our sale. Kaye also gave us invaluable advice when we were preparing our house for sale. We cannot speak highly enough of Kaye and all her efforts in selling our home. We will certainly be working with Kaye again with any further property sales or purchases. Kind regards
" Her professional advice achieved a quick sale & an excellent financial outcome "
From: meurer1 Sent: Wednesday, 21 June 2017 12:29 PM To: Georgina Dungey <Georgina@dck.com.au>; Matt Bowles <Matt@dck.com.au> Subject: Sale of Irkara Drive Kennington
Dear Georgina and Matthew
I am just writing to tell you how impressed my wife and I are with Kaye Lazenby.
We organised for her to sell my late mothers property Irkara Drive Kennington.
From initial contact through to the sale of property Kaye was consummate professional.
I believe her professional advice achieved a quick sale and an excellent financial outcome and to this end we are very thankful.
We would have no hesitation in recommending Kaye and indeed have done so to a number of people that have asked about the sale.
Kaye is a great asset to your team.
>
Regards
" Positive focus, understanding, personable & professional. Instantly I felt at ease "
From: Anthea Griffin Sent: Monday, 16 January 2017 07:55 PM To: Matt Bowles Cc: Leonie Butler Subject: Thank you
Dear Matt
I wish to express in writing the great pleasure it was to deal with DCK, and in particular Leonie Butler, during the recent sale of my home, 147 Mitchell St Bendigo.
In reluctantly deciding to sell my first home with a baby and a partner who works interstate, I didn't quite realise how difficult this process had the potential to be. However from the get go Leonie had the most infectious positive focus, was understanding, personable and professional. And I felt at ease.
Throughout the process I felt included, informed and most importantly for me and my family, at no point under any pressure. Leonie's honest and sound advice, thorough approach, and unwavering dedication resulted in an outcome that surpassed our hopes on just the first weekend of 'open for inspections.' I am left 100% satisfied we achieved the best possible outcome thanks to Leonie's experience.
I certainly felt that Leonie went above and beyond to ensure this experience was a smooth and positive one. You are extremely lucky to have someone with such integrity and commitment associated with your brand. I would have no hesitation in recommending Leonie and DCK to my peers, family and friends.
Until next time, thank you and keep up the good work!