" Excellent Conduct & Character "
To whom it may concern,I am writing this as a formal statement of the excellence of character and conduct of Kaye Lazenby, property consultant with Dungey Carter Ketterer. Kaye has worked with us on our last three property transactions, all with the desired successful outcomes. We first met her when buying a property in Kangaroo Flat some ten years ago and were immediately impressed by her friendly, yet businesslike manner and her ability to succinctly outline the pros and cons of the property deal on the table. Kaye recently sold this same house in a difficult, declining market. Our former home was one which appealed to a narrow range of buyers because of its unusual architecture. Kaye quickly summed up this fact and helped us to deal with the disappointment of having to reduce the house’s price to meet the market. She kept us optimistic by being so herself and constantly reminded us how beautiful our well prepared house was.Kaye has extremely high professional standards which were amply demonstrated by the care she took to be constantly in touch with us over the four months it took to sell the house. Kaye also communicated clearly with others on the sales team and frequently made us aware that, as well as her personalised attention to our house sale, there was also a whole team quietly assisting in the background. Kaye was always punctual, well prepared for inspections and gave excellent feedback on her view of how they had gone. She was always cheerful and forward looking and helped us to stay focussed on our plan and realistic about possible outcomes.Kaye was also kind enough to be a referee for our son, a full time university student, who was looking for his first rental accommodation in Bendigo. We believe that her recommendation helped him to secure a unit in the desired location in an extremely tight rental market. Max is now happily and successfully ensconced in his own independent living arrangement. Taking the trouble to get to know the whole family’s accommodation needs and acting to assist in achieving them where possible is what makes Kaye such a successful property consultant. Kaye is acutely and actively aware that dwellings help to define our sense of self. We have no hesitation in recommending Kaye to anyone needing the services of an excellent property consultant.Yours sincerely
" Excellent networking skills, professionalism & her many years of experience showed "
Dear RobertI am taking the time to write to you to express my gratitude and thanks to Leonie Butler.Leonie sold my property at Lot Elwood Drive, Strathdale last year. It is a testament to her diligence and abilities as my property was in the higher price bracket for Bendigo and had been listed for quite some time. She has excellent networking skills and through her many years of experience; has gained significant knowledge of the Bendigo market and what works and what doesn 't. Leonie was extremely easy to work with and was frequently in contact with me providing honest feedback on a regular basis. In the final few months I relocated to Queensland yet Leonie continued to call and update me on progress. It certainly wasn't a case of 'out of sight out of mind'. During the sale of my house I engaged Leonie along with an agent from another local real estate agency. The level of service that l received from Leonie far exceeded that of the other agent.I cannot express enough how pleased I was with Leonie. I would have no hesitation in recommending Leonie to anyone who would be looking to engage the servicesof an agent within the Bendigo area.It would be appreciated if you could pass on my sincere thanks to Leonie as well as share this positive feedback with the other Directors of DCK.Yours Faithfully
" Smooth sales process and very much hassle free "
Hi Marc
Just a quick email to thank you for your work on selling Holdsworth Road and managing the tenant during this time. It has been a very smooth process and very much hassle free.
Your professionalism has been very evident and I'll certainly be happy to recommend your services to others in the future. Thanks again,
" Only Agent in Bendigo who has Kept in Touch "
Hello KayeJust to confirm that we have today paid a deposit on the house in Strathdale.Thanks for your assistance over the past few weeks.We can honestly say, that you are the only agent in Bendigo who has kept in regular touch in an attempt to assist us with the purchase of a new property.Many thanks, we would recommend you to anyone.Best wishes
" Outstanding Sales Service "
Rob, Just a quick email to say thanks and note the outstanding service provided by Kaye Lazenby with the sale of my house at XX Harley Street.Kaye was extremely professional, reliable and very patient.I believe she is a great asset to your company and a pleasure to deal with!Thanks once again!Kind Regards
" Her positive approach was exactly what we'd always hoped for "
Regarding the DCK Real Estate Sales TeamWe are at present, happily surrounded by boxes and a household in transit!!! However, for quite some time, we did not think we were going to reach this desirable outcome!When we first were made aware of the qualities expressed to us by other successful vendors, of Kaye Lazenby and her team at DCK, we were gridlocked in a disappointing relationship with a competing Real Estate Office in Bendigo.We were confused and puzzled with the lack of activity and communication between our previous agent and ourselves, but had our 90 day contract to honour with them.During our first appointment with Kaye, we certainly felt thoroughly comfortable discussing with her, the important aspects of what we believed to be essential to selling our property.Kaye listened very attentively, then contributed strong strategies whilst assessing our property more appropriately, and from our first meeting, we felt her excitement, her enormous energy. Her positive approach was exactly what we had always hoped for, yet had not been given! From this wonderful beginning, Kaye very quickly brought us possible purchasers in private inspections, enquiries, and an Open for Inspection arrangement which led to the sale of our property within a week!!! It was an amazing week full of activity and excited communication!What then followed was a disappointing change of mind from our purchaser, due to serious family problems, yet Kaye was not deterred by this, and amazingly presented another purchaser the following week!!!! Sale!!!We had so much more communication and activity in 2 weeks than we had had in 3 months. Kaye's determination and extremely compassionate insight for both vendor and purchaser had provided us with a golden opportunity to fulfil our desire to sell when we had almost given up hope.We have been so impressed with all the skills, tact, level of communication and completely dedicated energies that Kaye continues to give, and we are so very glad that we have had her by our sides through this process. The awful stress that we felt when we first went to Kaye, lifted almost immediately as we were able to trust the spirit which she gave of herself, the successes she brought to us, and the sincere delight she so obviously enjoys in her very valued role.Congratulations Kaye, you are indeed a true gem in your profession, a treasure in an industry where so many others fail. We offer our heartfelt thanks to you for your wise guidance, sincerity and meticulous attentions through our difficult time.Strength and commitment, professional ethics, energy and positive thinking, realistic strategies, excited communication - Kaye is a delight to know and a true representative of quality with values not often seen in the Real Estate world.Yours most sincerely,
" Wouldn't deal with anyone else. "
Naturally, I concur with everything Reagan said 110%. From the very first day we dealt with Leonie when we purchased our home in October 2010, we said that we wouldn't deal with anyone else but Leonie and DCK. Her personal touch to dealings and particularly her willingness to go the extra mile was very much appreciated. It was pretty clear from the start we were dealing with someone of the highest integrity in all her dealings. The little things which Leonie did like taking the time to come over to our place for cup of tea outside of hours and driving Reagan over to our prospective new house on a Sunday afternoon was outstanding. She is a legend (& a terrific salesperson!) and it is evident that she really cares about her client's affairs. I am hoping we don't buy and sell again in 2 years time (the stamp duty is a killer!), but if we do it will be via Leonie & DCK! What Reagan said about Leonie listening to the type of property we were after, was spot on. We have spoken to so many agents and described exactly what we were looking for only to be shown something completely off the mark. Leonie's intuition and willingness to listen to her clients stands her /DCK head and shoulders above most if not all of your competitors in the real estate market place.
" Demostrated detailed attention, care and goodwill. "
We are writing to you just to let you know how pleased we have been with the detailed attention, caring, and goodwill that Leonie Butler has shown to us with attending to our many sales and purchases of real estate over the past 12 months. Leonie has always been there to help and advise and is a very impressive asset to your business. We thank you all very much for all your help and we wish Leonie much continuing success for the future.
" Kaye was exceptional selling our house "
Dear Matt, I would just like to let you know how exceptional Kaye Lazenby was throughout the process of selling our house at XX Lyndale Court, Flora Hill. We decided to list our property with DCK due to Kaye’s professionalism and promptness when appraising our property. Communication is the key to success for any business and Kaye has it down to a fine art, throughout the sale we always felt well informed and included. She had great ideas to help market the property to the best of its advantage and it paid off, with only one open for inspection we had a buyer and received the price we were after. With our largest asset in her hands it was a stress free time, with a wonderful outcome and I wouldn’t hesitate to recommend Kaye to anyone wishing to sell their property. Thank you Kaye for all the effort you put in to selling our house.
" High standard of integrity "
Directors DCK The dis-interested, apathetic, non-communicative, take-you-for-granted, just interested in the commission attitude bordering on arrogance from the agent listing our property in a retirement village, prior to listing with DCK, was in total contrast to the attitude and service provided by Kaye Lazenby. We knew where the situation was at all times and through her persistence we sold realistic to the market. It was a united team effort with both of us on the same page at all times, in contrast to the previous brick wall attitude with the only communication and feedback useless internet data. Kaye was always courteous, attentive, diligent and professional in her relationship with myself and in management of the sale. Our reputation in the community and society we live and work in is merely the opinion of us forged by and held by others, which is based on our character, which in turn is a direct reflection of our personal choices of attitude and behaviour, and our consistency to maintain it in all aspects of our life. This in turn is a direct measure of our integrity, which is a merely measure of our character and reputation held against widely accepted values in a society of what constitutes a just, diligent, honourable and trustworthy person. Often hard to achieve and once compromised or lost, never to fully regain. All we leave behind of any lasting value after we leave this life is our integrity. And the last shirt has no pockets in which to take any material possessions. A reality many lose sight of, or simply never recognise in the first instance. In a simple paraphrase, Kaye contrasted with the stereotyped "used car salesman and real estate agent" syndrome, where negative experiences have (an often un-deserved) reputation of being common place. Our first experience with an agent confirmed that view. However, the relationship with Kaye was the complete opposite: in a word, professional. From my experience, you can be assured Kaye works hard to maintain a high standard of integrity as portrayed in your history on your website, in which you can be proud to have Kaye as one of your own.