Matt is an expert in real estate and people.

Ours was a premium property at the top end of the market and we are satisfied that we got value for the property as well as securing a seamless, hassle free transaction. DCK helped us prepare the property to ensure it looked fantastic for sale by offering well informed tips on what to upgrade and alter. They also sent in the best photographer, copywriter and support staff to present our house at its finest. Nothing was too much trouble and Matt had a solution for every problem. From preparing the house for sale, throughout negotiations, right through to helping us with some small issues once we had sold - we were supported. Matt is an expert in real estate and people, he takes the time to genuinely connect and this skill enables him to help meet the needs of both the buyer and seller. Always courteous, professional and diligent - we are very pleased we chose DCK. Best wishes,

- Sally Ross

Whenever anyone asks me who a good real estate agent is in Bendigo, I always say Leonie Butler.

From: Burdett, Alisa R Sent: Friday, 9 August 2019 8:13 PM To: Robert Ketterer Subject: Excellent Real Estate Agent Dear Directors of DCK, I would like to send an email of acknowledgement and appreciation to Leonie Butler for her fantastic professionalism and ‘nothing’s ever too much to ask’ attitude. I have just recently sold my second house with Leonie Butler. Throughout both house sales, my family has been so happy with her service. She ensures the price range is appropriate (she is always spot on with this) and she has great communication between everyone involved. She gets to know her clients and makes everyone feel comfortable and at ease with what could actually be a very stressful time! Even when there are little issues, Leonie is there to sort them out. She always answers her phone out of the normal hours and will make follow up phone calls at night or on a Sunday. Whenever anyone asks me who a good real estate agent is in Bendigo, I always say Leonie Butler. I cannot find anything she needs to improve on and I just want to make sure you know how respected and valued she is. I have full confidence in Leonie selling my house for the best possible price and that the process will always be as smooth as possible. Your company is very lucky to have her as an agent at your firm. With thanks,

- Alisa Burdett

Pleasure to deal with selling our home

19 July 2019 Robert Ketterer DCK Real Estate 35 Queen Street Bendigo VIC 3550 Dear Rob, Re: Sale 93 Rowan Street, Bendigo Recently Mark and I sold our home using DCK, and I felt it appropriate to let the DCK Directors know of our fantastic experience when dealing Leonie Butler. Leonie was a pleasure to deal with from the moment I asked her about the apartments for sale at Carnegie Way. She understood that Mark and I were looking to sell our home at some stage and that there were sensitivities in relation to the management of the sale. Our desire was not to go to market with fanfare but achieve a good price for the property and have a long settlement period to allow our daughter to finish Year 12 with minimal disruption. To her credit Leonie assisted us to achieve the above quickly and with professionalism and a great deal of humanity. Please pass on our sincere thanks to Leonie. Kind regards,

- Sandra Nevill

Fantastic experience with Agent Justin Pell

From: Denis Byrne Sent: Sunday, 4 August 2019 12:54 PM To: Georgina Dungey ; Matt Bowles Subject: Vendor feedback - RE: Justin Pell Dear Georgina & Matt, Justin Pell recently sold my property, Battunga Court Strathfieldsaye. I have had several dealings with real estate agents over recent years, not all have been positive. I contacted Justin after observing excellent results on a nearby property that had been listed with another agent and had not sold for months. After 2 days, the property was under offer. I was clear with Justin on my expectations, and he was always accommodating, responsive and a great listener. Justin was always respectful, and was flexible in meeting our individual needs. He is a fantastic communicator, and kept my wife and I informed throughout the whole process. Given our fantastic experience with Justin, I have recommended Justin to several family and friends. It is likely I will engage him again to assist with my mother-in-law’s property if she decides to sell. I have very high expectations when it comes to customer service, and Justin did not falter… not even close. Justin is a true professional and an asset to DCK. Thank you for your time in hearing my feedback. If you have any questions, please do not hesitate to contact me on my mobile below or email. Kind regards,

- Denis Byrne (Regional Director of Mission Integration – VIC, NSW, WA & New Zealand Hospitals) St John of God Health Care

Delighted with Mundy Street Sale

From: Nydia Jones Sent: Tuesday, 30 October 2018 3:33 PM To: Directors <Directors@dck.com.au> Subject: Sale of Mundy Street, Bendigo Dear Directors On behalf of my husband Dean and myself, I’d like to let you know just how delighted we have been with the services provided to us by Leonie Butler and Kaye Lazenby. After getting to know us and what we were looking for, in 1996 Leonie helped us find and purchase our first family home. We have been extremely happy at our home, but earlier this year, decided a change of scenery was for us. With so many memories, the decision to list our home was a difficult one. The decision who to list our home with was easy – it was Leonie. Leonie understood that we have a strong connection to our home and provided us with a great deal of information around listing price, marketing and how to present our home for sale. We listened and did our best to do our part to ensure a successful sale. The day after our home was listed on the internet, a daily procession of potential buyers followed and after three days an offer. During our constant conversations in person, phone and text, Leonie again gauged a great understanding of what we were looking for in our next home and provided a great deal of feedback from the potential buyers. Not only was our home sold in under a week, Leonie had also arranged for us to inspect two properties she had appraised. So in a week, we not only sold our home, but also bought our new home. Leonie and Kaye have been very supportive throughout what could have easily been a stressful process and we are very grateful that we were lucky enough to have them by our side.  

- Nydia Jones

Dedicated Property Manager

From: RelDeano Sent: Wednesday, 24 October 2018 5:34 PM To: Kris Walden-Dickie <Kris@dck.com.au> Subject: To the Head of Rental Property Management DCK Real Estate Good afternoon, I am writing this email as feedback from my previous 2 years with DCK, in particular my current Property Manager Kris Walden-Dickie. I have been a full time member of the Royal Australian Air Force for the past 25 years and have had the pleasure of working with some of the most dedicated and professional people. During the past two years I have had many dealings with Kris and I have always been impressed by Kris’s professionalism and the sound strait forward advice he provides when dealing with not only the day to day issues, but on occasion very difficult tenants and situations. He is obviously very educated about the current and the proposed tenancy laws here in Victoria and the obligations of both the land lord and tenant.   He is always pleasant, respectful and prompt and has not hesitated to go out of his way to assist even during out of office hours. I have full confidence in his abilities and would have no hesitation in recommending him and DCK as agents and that Kris is a real asset to DCK.

- Dean Saunders

Why Kaye was my Sales Agent of Choice

To: Kaye Lazenby <Kaye@dck.com.au> Subject: RE: 243 Napier street HI Kaye, Happy to help with feedback, and why I selected you to sell my property. I did speak with three agents to get an idea of their costs, their thoughts on the market, and whether I felt I could work with them. After inspecting the property one agent was highly critical of the property and quoted a market value of about $350K and suggested the property should go to auction. I felt the price was low and questioned the validity of auctioning such a property, but more importantly I didn’t feel comfortable dealing with them. I didn’t want my name or property associated with them, and if they made me feel uncomfortable, how do they make potential buyers feel? Another agent advised me they had made an appointment for an inspection with the tenant the following week, and I never heard from them again. Did they forget about the appointment and inconvenience my tenant, did they do the inspection and forget to call me? Did the tenant cancel and the agent didn’t’ follow-up? Who doesn’t follow-up on a prospect? What happened? In any case I wasn’t going to deal with someone who doesn’t honor promises (that they would inspect the property then call me back), and reliability to me is important. You did all the things the others didn’t. You were polite, professional, to the point, honored all promises by returning calls or emails within a reasonable time (you returned calls/message much faster than I would expect), and you had credibility with a reputation you had built up over your career (you were referred to me by friends who were previous clients of yours in the past couple of years). You asked what was important to me – which was respecting the tenants privacy as much as possible, and a simple sale with no fuss or hassles. You did everything I asked – and sold the property quickly for a good price (above my expectations) and it was all hassle free from my perspective. Integrity, respect, dignity and credibility is what I was looking for – and the other two didn’t display it – you did.

- Paul Filbey

Great Communication & Positive Experience

15/08/2018 Hi Matt, Annette & I would just like to pass on our thanks to the DCK team in the sale of our Hargreaves Street property. In particular, we would like to acknowledge the great work Kaye Lazenby did in selling our property. We've bought and sold a few properties over the years but never had such a wonderful and happy experience as we had with Kaye. Her attention to detail, constant feedback, extensive consultation and positive attitude was a revelation. If or when we sell another property, Kaye will be the person we come to for sure. Cheers & thanks.

- Brian & Annette

Impressed with follow up, action & result!

From: Emily Skoda Sent: Friday, 3 August 2018 11:01 AM To: Georgina Dungey Subject: Feedback Hi Georgina, Justin Pell recently sold our investment property, xx and xxx Marong Rd Bendigo (it settled on Monday 23rd July). I'm emailing you because I'd like to give some feedback on our experience with Justin, as our Real Estate Agent. Justin initially rang me earlier this year to follow up on enquires we had made with another agent from DCK last year about the sale of the property.  Last year we were told that property value had dropped and we were unlikely to get what we wanted; so we held off on listing it.  When Justin rang this year he was confident he could get what we wanted, as the market had changed. Justin stuck by our asking price when dealing with potential buyers and we felt that he really highlighted the positive aspects well. Justin contacted me on a regular basis via text and phone calls with updates on interest in the property, potential buyers and progress of the sale. When the first offer we received fell through due to finance Justin worked quickly to get things back on track and we received another offer very soon after. We have been very impressed with Justin, particularly with how quicky he actions things and the level of contact he maintained throughout. Kind Regards,

- Emily Skoda & Patrick Egan

Excellent interaction with Adam

From: M&G Hall Sent: Monday, 30 July 2018 8:11 PM To: Georgina Dungey Subject: Recent sale of the tennis courts in Haggar Street Eaglehawk. Hello Georgina. My name is Glenys Hall and I am an elder at the Eaglehawk Uniting Church where we had two tennis courts for sale last weekend. I have been working with Adam as part of a small team to sell this property and I wanted to express my thoughts about the process and result.    We have been dealing with Adam Smith throughout  which has taken a lot longer than we had hoped due to no fault of Adam’s. We have had an excellent interaction with Adam for the past year since I first approached him to take charge of this sale.  He has been readily available for consultation, has had the process of sale well organised and planned out.  He has been constantly in contact with us along the way even with many obstacles presented to us all from the main office of our church. Below is part of an email I sent to Adam last week prior to the auction as I was not able to be at the auction to personally express my thanks.  “I wanted to thank you and your team for the work you have put into this auction.  I know it hasn’t been easy and straightforward (even this week you have had extra interruptions that were not anticipated).  Your commitment from the time I first asked you about taking on this job has been exemplary. Your communication process especially has been very thorough and helpful. I thank you for your patience with the different powers of the Uniting church too. I would recommend you to my friends for real estate dealings in the future and wish you all the very best” The result of the auction was also more than we had expected and all people connected with the church that I have spoken to since Saturday are extremely impressed with this result. So, please  accept this as my sincere thanks for a process that has resulted in a most satisfactory outcome for us at Eaglehawk Uniting. Yours faithfully

- Glenys Hall