To: Kaye Lazenby <Kaye@dck.com.au> Subject: RE: 243 Napier street
Happy to help with feedback, and why I selected you to sell my property.
I did speak with three agents to get an idea of their costs, their thoughts on the market, and whether I felt I could work with them.
After inspecting the property one agent was highly critical of the property and quoted a market value of about $350K and suggested the property should go to auction. I felt the price was low and questioned the validity of auctioning such a property, but more importantly I didn’t feel comfortable dealing with them. I didn’t want my name or property associated with them, and if they made me feel uncomfortable, how do they make potential buyers feel?
Another agent advised me they had made an appointment for an inspection with the tenant the following week, and I never heard from them again. Did they forget about the appointment and inconvenience my tenant, did they do the inspection and forget to call me? Did the tenant cancel and the agent didn’t’ follow-up? Who doesn’t follow-up on a prospect? What happened? In any case I wasn’t going to deal with someone who doesn’t honor promises (that they would inspect the property then call me back), and reliability to me is important.
You did all the things the others didn’t. You were polite, professional, to the point, honored all promises by returning calls or emails within a reasonable time (you returned calls/message much faster than I would expect), and you had credibility with a reputation you had built up over your career (you were referred to me by friends who were previous clients of yours in the past couple of years). You asked what was important to me – which was respecting the tenants privacy as much as possible, and a simple sale with no fuss or hassles. You did everything I asked – and sold the property quickly for a good price (above my expectations) and it was all hassle free from my perspective.
Integrity, respect, dignity and credibility is what I was looking for – and the other two didn’t display it – you did.