From: Garry Webster Date: 23 July 2017 at 7:16:31 pm GMT+8 To: <firstname.lastname@example.org> Cc: Marc Cox <Marc@dck.com.au> Subject: Marc Cox Abbott St Bendigo
Good Afternoon Matt.
On Friday afternoon, Marc Cox phoned us to advise us that the contract for the above property sale was now unconditional (this was also confirmed shortly thereafter by HQ Law – Kirsty).
Given the status of the contract, it is timely and with great pleasure that we provide you with some feedback regarding Marc and his dealings with us. We have also lodged our feedback on Rate My Agent website so we’ll try not to duplicate too much.
Marc’s approach puts people at ease, is not intrusive but makes himself available whenever he is needed. An example of this was in his dealings with members of our family in their purchase of Curnow St Golden Square, which we assisted with their inspections and deliberations. Like us, at the time they lived in Melbourne, and similarly, with ourselves not being in Bendigo on a day to day basis, we felt that Marc was very responsive and understanding of this situation. For example, he freely offered to contact the property stylists on our behalf and overall, has handled all matters relating to this arrangement removing a lot of worry on our behalf. It’s fair to say that because of our knowledge of Marc and his approach with our family members, we had no hesitation in asking him to act for us.
On every occasion, Marc was very clear in his communications, both verbal (face to face or over the phone) and in writing. His practice of contacting us very soon after inspections with the outcome was very much appreciated as to was his follow up of people that he was not able to discuss things with initially. He would then subsequently convey these discussions to us in a timely fashion. He also kept us up to date with the progress of the contract which had a number of conditions along the way.
We feel that Marc was able to “read” the market very well, was accurate in his estimation of values in setting the price range and importantly for us, was able to achieve a satisfactory outcome, one that was very close to our wishes.
In summary, we felt that Marc acted in our best interests as the vendor and has conducted himself in a thoroughly professional manner at all times.
Thanks and regards
Avril and Garry Webster