I've never encountered an Agent as effective and professional as Leonie

Regarding: General enquiry Property Address: not supplied From: Alison Lugg Dear Robert, I am writing to express my gratitude to Leonie Butler for her excellent service in selling my property at 264 Carpenter St Sth. Leonie was recommended to me by a friend and I am very glad to have followed up that recommendation. I have bought and sold a few houses prior to this and have never encountered an agent as effective and professional as Leonie. She was efficient, knowledgeable and an excellent communicator throughout the process. Leonie worked hard to achieve a better price for the property than I had expected and it sold in 4 days - before even going to open house. In my view Leonie is a credit to your organisation and I would strongly recommend her to anyone wanting to sell a house in the Greater Bendigo area. Regards

- Alison Lugg

I consider myself extremely lucky to have you looking after my property

From: Netta Silver Sent: Wednesday, 15 February 2017 9:56 PM To: Michelle Potter Subject: Re: DCK Property Statement - Happy Valley Road, Ironbark, Vic, 3556 Thank you Michelle, You are a fabulous Property Manager and I really want to thank you for all the hard work and attention to detail with my property. A Very Happy Rental Owner PS Please forward this onto your boss as I can honestly say you are a credit to DCK and I consider myself extremely lucky to have you looking after my property.

- Jeanette Ferlazzo

Positive focus, understanding, personable & professional. Instantly I felt at ease

From: Anthea Griffin Sent: Monday, 16 January 2017 07:55 PM To: Matt Bowles Cc: Leonie Butler Subject: Thank you   Dear Matt I wish to express in writing the great pleasure it was to deal with DCK, and in particular Leonie Butler, during the recent sale of my home, 147 Mitchell St Bendigo.  In reluctantly deciding to sell my first home with a baby and a partner who works interstate, I didn't quite realise how difficult this process had the potential to be. However from the get go Leonie had the most infectious positive focus, was understanding, personable and professional. And I felt at ease.  Throughout the process I felt included, informed and most importantly for me and my family, at no point under any pressure. Leonie's honest and sound advice, thorough approach, and unwavering dedication resulted in an outcome that surpassed our hopes on just the first weekend of 'open for inspections.' I am left 100% satisfied we achieved the best possible outcome thanks to Leonie's experience.  I certainly felt that Leonie went above and beyond to ensure this experience was a smooth and positive one. You are extremely lucky to have someone with such integrity and commitment associated with your brand. I would have no hesitation in recommending Leonie and DCK to my peers, family and friends.  Until next time, thank you and keep up the good work! 

- Anthea Griffin

Nothing was ever too much trouble

Wednesday 21 December 2016 Subject: Kaye Lazenby We just wanted to let you know how wonderful the service we received from Kaye was. Nothing was ever too much trouble and Kaye was always available to us, no matter how trivial the matter. Kaye is a consummate professional. She worked tirelessly to sell our house. She was always warm and welcoming to prospective buyers and spent quality time with us after each inspection to take us through the progress of our sale. Kaye also gave us invaluable advice when we were preparing our house for sale. We cannot speak highly enough of Kaye and all her efforts in selling our home. We will certainly be working with Kaye again with any further property sales or purchases. Kind regards

- Jo & Philip Jan

What an asset Letting Agent Jenny Pratt is to your business!

From: Elizabeth H Sent: Wednesday, 7 December 2016 9:32 PM To: Georgina Dungey Subject: Jenny Pratt Hello Georgina I would like to take this opportunity to inform you what an asset Jenny Pratt is to your business. I contacted 3 real Estate agents inquiring about leasing a property in the Bendigo  region and out of the 3, Jenny was the only realtor that returned my inquiry. She understood my difficulty in living some 4 hours from Bendigo and accommodated for that. I found Jenny a pleasant and passionate person. I also need to take this opportunity to thank her for securing permanent accommodation for me as I am positive that  without her efforts I  would be still looking for somewhere to live, and of course, stressing. Kindest regards Liz Hogan

- Liz Hogan

Kaye has been outstanding to deal with

From: Georgina Paterson Sent: Saturday, 3 December 2016 7:32 AM To: Georgina Dungey Subject: New house. Exciting!  As I mentioned to you on the phone yesterday, Kaye Lazenby has been outstanding to deal with. Can you please pass on to the other Directors our thoughts and appreciation for her efforts. We tested her patience, particularly last Friday when our solicitors did not have the contract ready for signing until 8pm!! Her communication has been excellent, always returning our calls promptly and she has worked above and beyond to get this sale through. What a wonderful asset to your team she is!

- Georgina Paterson

Thank you for the great help I've received

-----Original Message----- From: Troy Beamish Sent: Thursday, 1 December 2016 9:18 AM Subject: Williamson st morning Just thought I'd send a quick note regarding the above property. I'd like to thank your team, especially Kris, for helping to get me in and sorted. Even with a few setbacks that couldn't be helped from your end, the help I've received has been great and I really appreciate it all. Thanks again, please don't hesitate to contact me if you have any queries. Cheers, Troy Sent from my iPhone

- Troy Beamish

Absolute pleasure to deal with

From: Jessica Cozens   Date: 12 October 2016 at 8:04:34 AM AEDT To: Robert Ketterer REIV CEA <robert@dck.com.au> Subject: Email Agent Hi Robert, I would like to take the opportunity to sincerely thank Kaye Lazenby for the professional sale of our house. Kaye was an absolute pleasure to deal with and was very professional throughout the entire process. We found Kaye very personable and transparent between vendor and purchaser. We cannot thank Kaye enough for making the process so smooth and stress free. We would definitely recommend Kaye to anyone looking to sell their home. Yours sincerely,

- Jessica Cozens

From the first meeting with Kaye our spirits were lifted

From: Andrew Watts Sent: Wednesday, 11 May 2016 04:02 PM To: Matt Bowles Subject: Feedback - Kaye Lazenby Hi Matt, I just wanted to pass on some feedback. Selling a house is a time consuming and stressful process. Even more so when you have already moved to another town, and need to maintain both properties. As a professional couple with two teenaged boys, our most valued commodity is time. Our family home has been on the market for nearly 6 months. It has been immaculately presented, but did not sell with our previous agent.  We were not disappointed with the agent, and understood that we were selling in a difficult market.  After 5 months we re-listed with Kaye Lazenby.  From the first meeting with Kaye our spirits were lifted.  She was positive, engaging and knowledgable.  She made some simple suggestions to improve the salability of our home that could be made with modest cost and fuss.  She also managed our expectations, with regular phone calls, providing genuine feedback from people who had visited our home. In business, I have always believed it is important to be honest and transparent, and not just tell the customer what they want to hear. Within a month of listing with Kaye our home sold!   We had wanted to list the home with Kaye from day one. But Kaye was on holidays, and we were in a rush. We have many mutual connections, and Kaye's reputation is stellar. Thanks to Kaye and DCK for helping us to open the next chapter of our life.

- Andrew and Alli Watts

Both properties sold in a very short period of time & the sales proceeded smoothly

From: Jenny Delaney Sent: Friday, 1 April 2016 2:41 PM To: Georgina Dungey Subject: Testimonial for Kaye Lazenby   Over the last two years we have sold two of our investment properties through DCK with Kaye Lazenby as our agent. Both properties sold in a very short period of time and the sales proceeded smoothly, largely due to Kaye's excellent communication skills and attention to detail. Before we commenced the renovation on the second property we called Kaye in to give advice on what we should and shouldn't do and to help us to set our target toward a realistic selling price. All worked perfectly to plan. Kaye took an interest in the project and even found time to call in 'on site' to monitor progress!! She always found time for a chat which we appreciated. Throughout the campaign Kaye  kept us totally informed with regular text messages and phone calls. She was highly organised and communicated in a  clear and timely manner. She was always enthusiastic and was optimistic about achieving a good outcome. She used her excellent negotiation skills to secure a good financial outcome for us. With Kaye at the helm, we are confident that the sales process is hassle free and positive. We are indeed SOLD AND SATISFIED!! and would certainly use Kaye and DCK for future sales. Thankyou for creating such a postive experience for us Kaye!!

- Jenny and Brendan Delaney