Thank you so much for the hard work & excellent customer service

From: "Steve and Helen Bryar" Date: 31 October 2014 1:44:41 pm AEDT To: "Kaye Lazenby" <kaye@dck.com.au> Subject: A Big Thanks! - Sale of Goldsmiths Road, Eaglehawk Hi Kaye, We are sort of settled in our in between homes period, trying to combine two homes into one. I do want to thank you so much for the hard work and your excellent customer service you gave when selling both our mother’s retirement unit and more recently our own home. We had a few ups and downs as does occur in the selling process but you were just something else in reassurance and getting us back on track.  Mum’s unit was not easy to sell and another real estate agency had it on their books with only one enquiry in nine months. You generated interest, thinking outside of the box and we were staggered when it was signed and sealed within a few weeks. The process for our own home was just as personal and professional. You were off work with a serious injury and yet you kept us in the loop the whole time. We sold our home in just a month and were very happy with the price obtained. I almost felt that your job is your hobby rather than just a job; such was your dedication and commitment to our property. It felt as though we were your most important clients (which I am sure all of your clients feel the same way). I would have no hesitation in recommending you to any prospective customer who is considering selling their home. The whole experience with DCK was something else. It always felt warm and inviting whenever I came into the office and all of the staff bent over backwards to ensure we achieved the desired result. Kind regards.

- Steve & Helen Bryar

Receptive & friendly service with a personal touch

From: Jarrard Cartwright Sent: Friday, 3 October 2014 1:48 PM To: Michelle Potter Subject: RE: 1/12 Magellean - with thanks I would like to take this opportunity to thank DCK over my four years as a tenant at 1/12 Magellan Crescent, Kangaroo Flat. Especially to Michelle Potter-who has always been so very helpful, courteous and responsive and professional to any queries or maintenance with the property-asset to the team. I have found DCK very receptive and friendly and offered a personal touch-not just like you’re any other tenant or a number. I would always praise DCK to any of my friends, family and colleagues. I am no longer renting and wish DCK all the best but ever in need of a rental I would definitely come back to DCK. Thank you,

- Jarrard Cartwright (Customer Support Officer)

Superb Auction Result

13 August 2014 Dear Matt We were so pleased with our Auction result on Saturday. DCK did a superb job throughout the process of the sale of 133 Lloyd Street. Leonie was excellent and Rob did a great job in auctioning the property. We thank you very much and ask that you extend our thanks to all concerned. Sincerely

- John & Barbara Hyett

Thanks for the professional, diligent and efficient service you constantly deliver

From: Michael Giles Date: 28 July 2014 11:21 AM To: Kaye Lazenby <kaye@dck.com.au> Subject: RE: Kaye Lazenby Hi Kaye, The move went incredibly well, everything fell into place.   I would like to again thank you for the professional, diligent and efficient service you constantly deliver. Another seamless sale completed with absolutely no issues where vendor and purchaser were delivered the goods as promised.  A few of our neighbours commented on how quickly you sold the property and my response was quite simple, if you want the best, you go with the best. So well done Kaye to you and DCK on what was another very successful outcome. PS. If you set up in Woodend, we will certainly give you the business!! Kind Regards

- Michael Giles

Wonderful effort seeling our home

23 June 2014 Dearest Leonie Just a note to thank yourself and Kaye for the wonderful effort in selling our home. We are happy to know that the house has been sold to such a lovely couple. (Just a little something enclosed for you dear Leonie - I wish you every blessing for an extraordinary future - it is well deserved.) We have lodged our tenanacy application today. Thanks again Leonie for everything. With Kind Regards

- Catherine & David Holmes

27 June 2014 Dear Leonie Thank you for opening our minds to new possibilities, sharing your inspirations, your extensive knowledge and experience, your empathy and personal support through what has now become an amazing and exhilirating chain of events that have presented us with this beautiful property and all of its charms for us to enjoy in whatever way we wish. So very much appreciated.

- Jim & Gill Nicholls

Handled the sale brilliantly

From: Mark Date: 2 June 2014 12:49:24 pm AEST Subject: Sale - Claremont Terrace Marc, Thank you for the fantastic job you did in selling my home. During this process I lost a family member and you and the DCK team was more than diligent and respectful of the situation but still knew the sale was important and handled the sale brilliantly;  more than what I would have expected. It was refreshing to see the personal level of service you provided and I won’t hesitate to recommend you as ‘MY’ real estate professional. It is a big decision when choosing an agent to sell one’s home, but right from the start you made me feel comfortable to entrust the sale in your hands.  Not only this but seek assistance on advice on further thoughts on the next purchase, to live in or invest. Having the confidence to seek advice from a trusted source is invaluable. You certainly have changed my perception of those in the real estate industry. Regards

- Mark (Bendigo & Adelaide Bank)

Excellent Sales Service

December 2013 Dear Kaye We are writing to thank you for your excellent service during the selling of our home in East Bendigo. We wouldn't hesitate to recommend you to family & friends as you are one of the most professional service providers we have ever dealt with. You are an excellent communicator & work very hard to look after people on both sides of the real estate transaction;  continuing to provide a high level of service during the settlement period. We liked your approachable & friendly nature when we were looking to buy and as sellers, felt we were in good hands when it came to advice on marketing & negotiating. Of course we were extra pleased when we achieved a sale within one week of the property hitting the market! We wish you continued success in your real estate career.

- Paula & Sam a\'Beckett

Big thanks for all your hardwork. We'd gladly recommend you!

January 2014 Dear Kaye Thank you so much for your assistance & advice on selling our home. From the first day you looked at the property you gave helpful & honest advice and made lots of suggestions from how to present the property, best advertising packages to get maximum people viewing the property and also the selling price. We felt we were in control throughout the process as you kept in contact with us providing weekly statistics on advertising as well as feedback from potential buyers. Thank you so much for featuring our property as the "Agent's Choice" as well as the "Property of the Week" in the Bendigo Weekly. We feel this helped maximize the exposure of our property to potential buyers & also increased our confidence in DCK & You as our agent because it showed us you were really interested in selling the property & getting the best price for us. You were open to any changes we wanted to make during the selling period and facilitated those changes. Nothing seemed to be too hard or difficult for you. After each open house you spent time with us discussing the next approach. You answered all our queries within a couple of hours even on the weekends. We never felt ignored and always felt you were committed to selling our property. You are a great negotiator and we feel this is reflected in the great price you were able to get for our property prior to Auction. Thank you so very much for all your hard work. We will gladly recommend you & your services to any future clients. Warm Regards

- Carolina & Daniel Tillett

Only Agent in Bendigo who has Kept in Touch

Hello KayeJust to confirm that we have today paid a deposit on the house in Strathdale.Thanks for your assistance over the past few weeks.We can honestly say, that you are the only agent in Bendigo who has kept in regular touch in an attempt to assist us with the purchase of a new property.Many thanks, we would recommend you to anyone.Best wishes

- Greg & David