Mr Matt BowlesSales Manager DCK Real Estate Agents 35 Queen Street Bendigo VIC 3550
Letter of Commendation for Kaye Lazenby’s Outstanding Customer Service and Competency
In 2015 the extended Beattie family experienced such unbearable loss, first with my sister in late January and then suddenly my mother four months later. The grief so overwhelmed us all that the last thing we could even begin to contemplate was making arrangements for the sale of the family home. After some months, we accepted that it was an inevitable necessity.
Kaye from the first point of contact was engaging, warm and exuded a strong sense of confidence that she could take this burden from the family. The relief this brought was immeasurable. From this point forward Kaye coordinated all aspects of marketing, communications, administration and salesmanship with precision, integrity and poise.
Kaye was persistent and reliable in following potential buyers and keeping us informed of progress. She very astutely used a keen balance of determination and diplomacy which resulted in a high level of engagement and likability with a subtle undercurrent of motivation to achieve a sale. This sophisticated set of skills is not readily applied by salespeople generally, and takes life experience and high level negotiation and people skills to achieve.
I have no doubt Kaye’s vocation chose her. Her performance, 100% reliability, and warmth set her apart from her peers. Kaye exemplifies the ideal real estate agent and her knowledge, skills and fine-tuned approach should be harnessed and replicated. Those who are new to the real estate industry stand to gain considerably with Kaye as mentor.
I feel grateful and blessed to have had such a difficult situation taken off my hands and managed proficiently and with humanity.
Yours most sincerely and with gratitude,
We have been real estate agents ourselves – which makes us incredibly fussy about the agent we would choose to represent our property. It takes a lot to impress us. We have dealt with Kaye most recently in selling an investment of ours, which sold at the first open home and at the top of price range. Kaye has also achieved fabulous results for other family members too.
Kaye's attention to detail and follow ups are impeccable. What I really appreciate the most is that she does not talk rubbish, like so many sales people have a habit of doing. She really understands and demonstrates integrity.
Although we are very experienced in real estate, like everyone, we tend to get stressed when putting our own property on the market. We need to know that everything is being attended to at the right time and in the right way. Kaye understands this implicitly, she kept us informed the whole time, and made all the right calls when needed. We felt safe and taken care of, we knew we could trust her advice, not only from her many years of experience, but who she is at her core.
We were amazed at how an agent who has so many other homes she is marketing, always had the time to be there for us when we needed her. I can see why she is so successful.
Now to buy the next one, who will we talk to first? – Kaye of course!
M & K Fields
Sending this with thanks for your work in selling my house.
First you gave me a pleasant surprise with your suggested sale price, which you were able to assure me was well founded.
Next you had two couples keen to purchase and you worked things through with both potential buyers to give them the best chance. You expressed genuine interest and empathy for these people while still working to sell the house for me for the best result. I’m sure the buyers have been encouraged by your ongoing contact while we’ve waited for settlement. Many thanks for the outcome.
I bought, rented and sold with DCK. The rental managers did a great job for me & the sale has been managed really well.
With DCK I have experienced professionalism and also a willingness, if needed, to go the extra mile.
From: lisa morgan
Sent: Thursday, 27 August 2015 4:33 PM
To: Kaye Angove
Subject: Thank you
Good afternoon Kaye,
Just a quick email to sincerely thank you for the outstanding job you did in selling what was our first home in Maiden Gully.
For our first time selling property, we wanted somebody knowledgeable, honest and professional to guide us through the process. You were all that and more!
Your professionalism, courtesy, advice, attitude and honesty were first class. You impressed us as being very knowledgeable of the local market and were good at managing our expectations. You maintained your positivity even when the results weren't initially as expected, and you continuously followed up with potential buyers and ourselves.
What we perceived to be a daunting and difficult process, turned out to be pleasantly easy.
In finishing, we can say without any hesitation, we would happily recommend you to friends, relatives, work colleagues or anyone looking at selling or purchasing real estate.
Thank you once again. We look forward to dealing with you in the future.
Lisa and John Morgan
From: David Pereira
Sent: Monday, 17 August 2015 12:44 PM
To: Matt Bowles; Georgina Dungey; Robert Ketterer
Cc: Dannielle Sexton
Subject: Dannielle Sexton
Dear Matt, Georgina and Robert,
I write by way of testimonial regarding Dannielle's management of the sale of my father's property at Yallambee Drive, Kennington.
Dannielle's professionalism and service, above and beyond what I expected, were second to none. Her attention to detail, beginning with a realistic appraisal of price range, followed by carefully considered advice regarding presentation, and then active involvement in decoration of the property, were enormously appreciated as, living in Melbourne, I had limited capacity to be at the property. Dannielle's feedback and updates throughout the campaign were also a source of reassurance and confidence, as was her availability and flexibility.
I am very grateful to her for making what began as an onerous and emotionally fraught process an ultimately satisfying one which allowed for some closure in regard to the end of an era.
I will have no hesitation in recommending Dannielle and DCK to prospective vendors.
Dear Kaye Angove
Just a note of appreciation for your professionalism and understanding in regards to selling our home.
Thank you so very much.
Trust that this note finds you well and happy as it leaves us even though fatigued with packing belongings but then that's par for the course as you would know from many of your clients.
You do a wonderful job with thoughtfulness and consideration to all and DCK is a very lucky firm to have you in their employ.
Take good care our friend.
With love and kind regards.
Barbara & Ted Franklin
From: Bill Coyle
Date: 5 August 2015 11:35:03 AM AEST
Subject: Excellent service from Dannielle Sexton
Reply-To: Bill Coyle
To the Directors at DCK Real Estate, Robert, Matt and Georgina
As you would be aware Bill and Heather Coyle appointed DCK Real Estate representative Danielle Sexton to conduct the sale of our residential home recently.
The reason why we chose Danielle over other Real Estate representatives was that from the very first interview we both agreed that Danielle had a real "positivity" regarding the potential to sell our home. She clearly indicated that she had a potential buyer who would seriously consider purchasing our property.
This enthusiasm by her proved to be correct as we had received an inspection by her client and then an offer to buy within four days of the property officially becoming available to purchase. The property is now unconditionally sold.
Danielle was totally professional in all aspects of this negotiation, provided strong communication feedback and we would highly recommend any potential vendor to seek her services.
With sincere thanks to Danielle and the DCK sales team.
Bill and Heather Coyle
From: "Male, Sherril"
Date:24/07/2015 12:14 (GMT+10:00)
To: Lee Savage
Subject: Thank you to Lee Savage [SEC=UNOFFICIAL]
Attention: Mr. Lee Savage
Re: Hoskins St Quarry Hill
I would like to thank you for the fast and efficient way you sold my home.
While I was searching for a Real Estate agent to sell my home I talked to different agents and found your approach and advice very professional and felt you were someone I could trust and rely on. Your appraisal for my house matched my expectations and you were very confident that we could reach my planned selling price.
The fact that my first offer came as soon as my home was listed on the internet was a great surprise to me and also that the offer was close to my expectations was unexpected and exciting. You handled the negotiations very skilfully and I was very impressed with the results.
As a result of my experience I would not hesitate in engaging your services again in the future and recommending you to other people who are interested in selling their home.
24 July 2015
To the Directors,
I would like to bring to your attention the amazing and professional dealings that l have had with the Sale of our house. I have never had an experience like this and was very pleased that this unique person, Leonie Butler managed to sell our house in just under 2 weeks. She understood that I had to move my property fast as I had my family, business and 2 properties to attend to.
Leonie stepped into overdrive and did not let up, she was honest, professional and very passionate.
Nothing was a problem and she went above and beyond and answered every call.
Once again I would like to highly praise Leonie for her service and would certainly recommend her. It was an absolute pleasure dealing with her; you have one very big asset with Leonie in your organisation.
DaveAllott DAVE'S QUALITY GARDEN SERVICE P/L
DCK Real Estate - Attention: Mr Robert Ketterer
Just a note to tell you we had a happy experience in the sale of our property in Lowndes Street Kennington and the purchase of our new property in Crook Street Strathdale.
Both transactions were carried out by Leonie Butler in a considerate ansd businesslike way.
All our queries were attended to in a happy and prompt manner.
We would recommend Leonie to any persons requiring real estate assistance.
Stuart & Connie Heal