Makayla Ketterer

Makayla Ketterer

Associate / Department Manager - Residential Property Management

Interests: camping and exploring the great outdoors, spending time with family & friends, following the local football, cooking and keeping fit.

"I really love what I do and get a great deal of personal satisfaction from it."

Born and raised in Bendigo, Makayla started her career in real estate with DCK as a casual in 2003, before jumping at an opportunity to take on a full time reception position.  From there she quickly progressed to Assistant Property Manager before securing a Property Manager’s role in July 2007 .

Having worked as a Senior Property Manager for a number of years, Makayla joined DCK's Management Team in 2017 as Department Manager,  leading and supporting our Property Management team while overseeing department operations. On 1 July 2019, Makayla became a DCK Shareholder and Associate.

“I'm really looking forward to the future and the business opportunites that lie ahead.  Working my way up through the Property Management department has provided me with invaluable tools, knowledge and experience - I feel the real value to be agood Manager and leader definitely comes from having had the hands on training and on-the-job experience in different roles over many years. It’s allowed me to build a comprehensive understanding of the responsibilities and tasks required to competently manage all aspects of the property owner/tenant experience and relationship.

Doing my job well means everything to me. I pride myself on providing prompt, personalized service to all  clients and feel my attention to detail combined with high personal standards and proactiveness to initiate and follow up action are definite strengths I bring my role and our TEAM.

I have been very fortunate to have built many great relationships with both tenants and landlords over my time working in the industry.  Personal success for me is receiving positive feedback and repeat and referral business.  If our clients are happy, then we're doing our job well and I enjoy a great sense of achievement from knowing this.

I love the dynamic nature of the real estate industry.  Being a super organized person I try to ensure I’m always ready to deal with the unpredictable and sometimes challenging nature of property management work.  Helping people makes for an exciting career!

Our Team is made up of well trained and experienced professionals who have access to the best resources available. Add that to great systems, processes and procedures (with terrific back up support) and it means we can provide a quality service you can't find elsewhere."

Amazing Service & Assistance

Dear Makayla,I just wanted to (very belatedly) drop you a quick note to thank you for the amazing service and assistance you provided us.  We were extremely despondent with the service provided by other real estate agents in the area but found your care and attention to our enquiries to be second to none.  You both listened to what it was that we were looking for in a new home, understood the importance of finding the right property for our family and took the time to discuss our questions and concerns.Ultimately we have found a home with another agent.Please pass on our thanks to the landlords.  Whilst we both fell in love with the property, we felt that given we are relocating to the country from Melbourne, it was just that bit too far from town.  We appreciate the landlords’ consideration of our request for fencing.I hope that in the future, if the time comes for us to purchase a property in the area, we will be able to purchase a property through DCK.  In the meantime, we will certainly recommend DCK to those looking for a new home.Best wishes,

- Kate Haigh (Corporate Solicitor Bendigo & Adelaide Bank)

Competent in all aspects of Property Management

Hi Robert I am the property owner of XXX Osborne Street Flora Hill and Makayla has been my property manager for the past few years. As I am moving back into the property temporarily I no longer require the services of DCK. As a property manager myself in Melbourne for the past 8 years I would like to take the opportunity to bring to your attention Makayla’s outstanding service.Since she has managed the property she has been reliable & competent in all aspects of property management. She has attended to all matters concerning the property with the highest level of professionalism.I would like to thank DCK and Makayla and look forward to using your services in the future. Thanks & Regards

- Jodie Toohey (Commercial Industrial Property Manager)

Excellent, prompt, professional & diligent service

Hi  Makayla,As you may (or may not) be aware I have put my property at XX Hopetoun Street on the market. A tad sad but had to be done. Nonetheless I just wanted to say a massive THANKYOU – it has been so refreshing to have such excellent, prompt, professional and diligent service - always and without failure!! As I’ve mentioned before I have had issues in the past with some property management, you are streets ahead of the rest, I can’t recommended you highly enough.!!Keep up the great work and again many thanks for your support over the past couple of years…All the best

- Michael Rowell

No hesitation recommending DCK

Directors Dungey, Carter, KettererTo whom it may concernIt is with sadness that I terminate my association with your company with the sale of my rental properties.Your company has managed the properties over several years.  Most recently I have liaised with Makayla and team.  I wanted to thank them in writing for all their help and assistance. They are all very professional and very pleasant to deal with. Nothing has been too much trouble for them and they have always returned my calls and dealt with any problems very promptly and efficiently.  It has been a pleasure to work with them.My thanks also goes to Leonie (Butler), who sold the properties for me.  I cannot speak highly y enough of L.eonie.  Her professionalism and integrity are beyond reproach.Not on y do I wish Leonie, Makayla and Betty all the best for the future, but also your company.One never knows what l ies in the future.  If ever I'm in the position to buy another rental property in the Bendigo area I know exactly who to contact.  I would have no hesitation in recommending you company.Again my sincere thanks to all involved.

- Dorothy Ashe