Makayla Ketterer

Makayla Ketterer

Department Manager - Residential Property Management

Interests: camping and exploring the great outdoors, spending time with family & friends, following the local football, cooking and keeping fit.

"I really love my job and get a great deal of personal satisfaction from it."

Born and raised in Bendigo, Makayla started her career in real estate with DCK as a casual in 2003, before jumping at an opportunity to take on a full time reception position.  From there she quickly progressed to Assistant Property Manager before securing a Property Manager’s role in July 2007.

As a Senior Property Manager, Makayla currently performs a business development and management role, mentoring and supporting the ongoing training & development of our Property Management Team.

“Working my way up through the Property Management department has provided me with invaluable tools, knowledge and experience - I feel the real value definitely comes from having had the hands on training and on-the-job experience in many different roles. It’s allowed me to build a comprehensive understanding of the responsibilities and tasks required to competently manage all aspects of the property owner/tenant experience and relationship.

Doing my job well means everything to me. I pride myself on providing prompt, personalized service to all my clients and feel my attention to detail combined with high personal standards and proactiveness to initiate and follow up action are definite strengths I bring to the role.

I have been very fortunate to have built many great relationships with both tenants and landlords over my time working in the industry.  Personal success for me is receiving positive feedback and repeat and referral business because if my clients are happy, then I’m doing my job well and I enjoy a great sense of achievement from knowing this.

I love the dynamic nature of the real estate industry.  Being a super organized person I try to ensure I’m always ready to deal with the unpredictable and sometimes challenging nature of property management work.  There are always new people with different needs in this job; and this means you have to be on the ball because sometimes the process can be complicated by other issues or personal circumstances — but helping people makes for an exciting career!

Our Team is made up of well trained and experienced professionals who have access to the best resources available. Add that to great systems, processes and procedures (with terrific back up support) and it means we can provide a quality service you can't find elsewhere."

Hi Robert I am the property owner of XXX Osborne Street Flora Hill and Makayla has been my property manager for the past few years. As I am moving back into the property temporarily I no longer require the services of DCK. As a property manager myself in Melbourne for the past 8 years I would like to take the opportunity to bring to your attention Makayla’s outstanding service.Since she has managed the property she has been reliable & competent in all aspects of property management. She has attended to all matters concerning the property with the highest level of professionalism.I would like to thank DCK and Makayla and look forward to using your services in the future. Thanks & Regards

- Jodie Toohey (Commercial Industrial Property Manager)

Hi  Makayla,As you may (or may not) be aware I have put my property at XX Hopetoun Street on the market. A tad sad but had to be done. Nonetheless I just wanted to say a massive THANKYOU – it has been so refreshing to have such excellent, prompt, professional and diligent service - always and without failure!! As I’ve mentioned before I have had issues in the past with some property management, you are streets ahead of the rest, I can’t recommended you highly enough.!!Keep up the great work and again many thanks for your support over the past couple of years…All the best

- Michael Rowell

Dear MakaylaI just wanted to take the time to thank you for all the help you have provided to us, with the rental of our company unit.Local Locksmiths have dealt with DCK on two occasions for rental properties, and each time you have provided excellent service and have been extremely helpful in all aspects of this process.  You provided a professional yet warm and friendly service and support, and were always approachable and willing to assist with any issues or advice that was needed. You helped to get us into our property and were also very helpful with the exit strategy, liaising and coordinating with cleaners and services, making my life very easy.I would not hesitate to recommend your services to anyone who is looking for an agent to manage or rent a propertyIt’s been a pleasure dealing with you. Best Regards

- Rebecca Walsh ( Local Locksmiths Victoria Pty Ltd)