Kaye Lazenby

Licensed Estate Agent

“Never lose sight that your customers are individual and deserve the highest level of  service.”

Kaye Lazenby brings a simple philosophy to DCK - treat your client as a person and service their enquiries to exceed their expectations.

It is a philosophy she has followed for over two decades , since starting out in her father Jack Lazenby’s Real Estate firm, which merged with DCK back in 1997.

To Kaye, service means understanding and responding to the individual needs of each client and that means giving each client the time, care and attention  they deserve.

“Being part of a large team of people has its advantages”, according to Kaye, who sees many service benefits for both clients and staff.

“It means having back up and support when you need it. It means you can  offer a depth of service drawn from the collective experience and knowledge of others — not just your own, and that offers valuable and important peace of mind to property owners and purchasers” says Kaye.

“Because DCK is a large and well established business, we  have a diverse choice of property at any given time on the market and a wide selection of purchasers to choose from;  this enables us to sell  property faster”.

“I guess the biggest challenge when you work for a larger organisation is to ensure that personalised individual service isn’t lost, and that’s something the DCK team as a whole is very committed to delivering — a 100% client  focused, results driven  professional  service.”

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" Kaye was exceptional selling our house "

Dear Matt, I would just like to let you know how exceptional Kaye Lazenby was throughout the process of selling our house at XX Lyndale Court, Flora Hill. We decided to list our property with DCK due to Kaye’s professionalism and promptness when appraising our property. Communication is the key to success for any business and Kaye has it down to a fine art, throughout the sale we always felt well informed and included. She had great ideas to help market the property to the best of its advantage and it paid off, with only one open for inspection we had a buyer and received the price we were after. With our largest asset in her hands it was a stress free time, with a wonderful outcome and I wouldn’t hesitate to recommend Kaye to anyone wishing to sell their property. Thank you Kaye for all the effort you put in to selling our house.

Jess & Luke Oxlade

" High standard of integrity "

Directors DCK The dis-interested, apathetic, non-communicative, take-you-for-granted, just interested in the commission attitude bordering on arrogance from the agent listing our property in a retirement village, prior to listing with DCK, was in total contrast to the attitude and service provided by Kaye Lazenby. We knew where the situation was at all times and through her persistence we sold realistic to the market.  It was a united team effort with both of us on the same page at all times, in contrast to the previous brick wall attitude with the only communication and feedback useless internet data. Kaye was always courteous, attentive, diligent and professional in her relationship with myself and in management of the sale. Our reputation in the community and society we live and work in is merely the opinion of us forged by and held by others, which is based on our character, which in turn is a direct reflection of our personal choices of attitude and behaviour, and our consistency to maintain it in all aspects of our life. This in turn is a direct measure of our integrity, which is a merely measure of our character and reputation held against widely accepted values in a society of what constitutes a just, diligent, honourable and trustworthy person. Often hard to achieve and once compromised or lost, never to fully regain. All we leave behind of any lasting value after we leave this life is our integrity. And the last shirt has no pockets in which to take any material possessions.  A reality many lose sight of, or simply never recognise in the first instance. In a simple paraphrase, Kaye contrasted with the stereotyped "used car salesman and real estate agent" syndrome, where negative experiences have (an often un-deserved) reputation of being common place. Our first experience with an agent confirmed that view. However, the relationship with Kaye was the complete opposite: in a word, professional. From my experience, you can be assured Kaye works hard to maintain a high standard of integrity as portrayed in your history on your website, in which you can be proud to have Kaye as one of your own.

Richard May

" You have been one of the best real estate agents we've come across "

Hi Kaye,We just wanted to let you know that Dean and I have been successful in buying a house. XXXX Brougham Street, through ABC Real Estate, we only just paid the full deposit down late last week. I thought it best to let you know.We are disappointed that it wasn't through you in the end, as we have found you to be fantastic in your persistence to find us a house. You have also been one of the best real estate agents we have come across (and we have come across quite a few doozies in the last year).Having said that, our future plans are to own a couple of investment properties within Bendigo and we will be certain to contact you in regards to buying or even selling in the future.Thank you again for your effort and your fantastic work ethic.Sincerely

Andrea and Dean Ratcliffe

" Only Agent in Bendigo who has Kept in Touch "

Hello KayeJust to confirm that we have today paid a deposit on the house in Strathdale.Thanks for your assistance over the past few weeks.We can honestly say, that you are the only agent in Bendigo who has kept in regular touch in an attempt to assist us with the purchase of a new property.Many thanks, we would recommend you to anyone.Best wishes

Greg & David

" Her positive approach was exactly what we'd always hoped for "

Regarding the DCK Real Estate Sales TeamWe are at present, happily surrounded by boxes and a household in transit!!! However, for quite some time, we did not think we were going to reach this desirable outcome!When we first were made aware of the qualities expressed to us by other successful vendors, of Kaye Lazenby and her team at DCK, we were gridlocked in a disappointing relationship with a competing Real Estate Office in Bendigo.We were confused and puzzled with the lack of activity and communication between our previous agent and ourselves, but had our 90 day contract to honour with them.During our first appointment with Kaye, we certainly felt thoroughly comfortable discussing with her, the important aspects of what we believed to be essential to selling our property.Kaye listened very attentively, then contributed strong strategies whilst assessing our property more appropriately, and from our first meeting, we felt her excitement, her enormous energy. Her positive approach was exactly what we had always hoped for, yet had not been given! From this wonderful beginning, Kaye very quickly brought us possible purchasers in private inspections, enquiries, and an Open for Inspection arrangement which led to the sale of our property within a week!!! It was an amazing week full of activity and excited communication!What then followed was a disappointing change of mind from our purchaser, due to serious family problems, yet Kaye was not deterred by this, and amazingly presented another purchaser the following week!!!! Sale!!!We had so much more communication and activity in 2 weeks than we had had in 3 months. Kaye's determination and extremely compassionate insight for both vendor and purchaser had provided us with a golden opportunity to fulfil our desire to sell when we had almost given up hope.We have been so impressed with all the skills, tact, level of communication and completely dedicated energies that Kaye continues to give, and we are so very glad that we have had her by our sides through this process. The awful stress that we felt when we first went to Kaye, lifted almost immediately as we were able to trust the spirit which she gave of herself, the successes she brought to us, and the sincere delight she so obviously enjoys in her very valued role.Congratulations Kaye, you are indeed a true gem in your profession, a treasure in an industry where so many others fail. We offer our heartfelt thanks to you for your wise guidance, sincerity and meticulous attentions through our difficult time.Strength and commitment, professional ethics, energy and positive thinking, realistic strategies, excited communication - Kaye is a delight to know and a true representative of quality with values not often seen in the Real Estate world.Yours most sincerely,

Louise & Henry Heyden

" Excellent marketing strategy resulted in a quick sale at a very good price "

Good morning Robert,We wish to take this opportunity to commend DCK for their professionalism in the recent sale of our property. In particular, we wish to thank Kaye who gave us quality, succinct advice and devised an excellent marketing strategy that resulted in a quick sale at a very good price. Kaye made the whole process hassle free for us. Rgs,

Milan & Heather Ivetic

" Excellent Conduct & Character "

To whom it may concern,I am writing this as a formal statement of the excellence of character and conduct of Kaye Lazenby, property consultant with Dungey Carter Ketterer. Kaye has worked with us on our last three property transactions, all with the desired successful outcomes. We first met her when buying a property in Kangaroo Flat some ten years ago and were immediately impressed by her friendly, yet businesslike manner and her ability to succinctly outline the pros and cons of the property deal on the table.  Kaye recently sold this same house in a difficult, declining market. Our former home was one which appealed to a narrow range of buyers because of its unusual architecture. Kaye quickly summed up this fact and helped us to deal with the disappointment of having to reduce the house’s price to meet the market. She kept us optimistic by being so herself and constantly reminded us how beautiful our well prepared house was.Kaye has extremely high professional standards which were amply demonstrated by the care she took to be constantly in touch with us over the four months it took to sell the house. Kaye also communicated clearly with others on the sales team and frequently made us aware that, as well as her personalised attention to our house sale, there was also a whole team quietly assisting in the background. Kaye was always punctual, well prepared for inspections and gave excellent feedback on her view of how they had gone. She was always cheerful and forward looking and helped us to stay focussed on our plan and realistic about possible outcomes.Kaye was also kind enough to be a referee for our son, a full time university student, who was looking for his first rental accommodation in Bendigo. We believe that her recommendation helped him to secure a unit in the desired location in an extremely tight rental market. Max is now happily and successfully ensconced in his own independent living arrangement. Taking the trouble to get to know the whole family’s accommodation needs and acting to assist in achieving them where possible is what makes Kaye such a successful property consultant.  Kaye is acutely and actively aware that dwellings help to define our sense of self. We have no hesitation in recommending Kaye to anyone needing the services of an excellent property consultant.Yours sincerely

Fred and Ruth Wachtel

" Sold & bought! "

To Whom it May ConcernI would like to take this opportunity to pass on my sincere thanks and appreciation to your company and particularly Kaye Lazenby in assisting my family not only sell our home but also in finding our new one.Kaye showed true professionalism with an enthusiastic flair that made selling and buying for what most would describe as a very difficult time into smooth, enjoyable experience.It is a credit to your company to have staff such as Kaye support buyers and sellers in our community and I would have no hesitation in saying our next purchase will be with DCK.Thank you once again.

Mike Giles

" Excellent Sales Service "

December 2013 Dear Kaye We are writing to thank you for your excellent service during the selling of our home in East Bendigo. We wouldn't hesitate to recommend you to family & friends as you are one of the most professional service providers we have ever dealt with. You are an excellent communicator & work very hard to look after people on both sides of the real estate transaction;  continuing to provide a high level of service during the settlement period. We liked your approachable & friendly nature when we were looking to buy and as sellers, felt we were in good hands when it came to advice on marketing & negotiating. Of course we were extra pleased when we achieved a sale within one week of the property hitting the market! We wish you continued success in your real estate career.

Paula & Sam a'Beckett

" Big thanks for all your hardwork. We'd gladly recommend you! "

January 2014 Dear Kaye Thank you so much for your assistance & advice on selling our home. From the first day you looked at the property you gave helpful & honest advice and made lots of suggestions from how to present the property, best advertising packages to get maximum people viewing the property and also the selling price. We felt we were in control throughout the process as you kept in contact with us providing weekly statistics on advertising as well as feedback from potential buyers. Thank you so much for featuring our property as the "Agent's Choice" as well as the "Property of the Week" in the Bendigo Weekly. We feel this helped maximize the exposure of our property to potential buyers & also increased our confidence in DCK & You as our agent because it showed us you were really interested in selling the property & getting the best price for us. You were open to any changes we wanted to make during the selling period and facilitated those changes. Nothing seemed to be too hard or difficult for you. After each open house you spent time with us discussing the next approach. You answered all our queries within a couple of hours even on the weekends. We never felt ignored and always felt you were committed to selling our property. You are a great negotiator and we feel this is reflected in the great price you were able to get for our property prior to Auction. Thank you so very much for all your hard work. We will gladly recommend you & your services to any future clients. Warm Regards

Carolina & Daniel Tillett

" Thanks for the professional, diligent and efficient service you constantly deliver "

From: Michael Giles Date: 28 July 2014 11:21 AM To: Kaye Lazenby <kaye@dck.com.au> Subject: RE: Kaye Lazenby Hi Kaye, The move went incredibly well, everything fell into place.   I would like to again thank you for the professional, diligent and efficient service you constantly deliver. Another seamless sale completed with absolutely no issues where vendor and purchaser were delivered the goods as promised.  A few of our neighbours commented on how quickly you sold the property and my response was quite simple, if you want the best, you go with the best. So well done Kaye to you and DCK on what was another very successful outcome. PS. If you set up in Woodend, we will certainly give you the business!! Kind Regards

Michael Giles

" Thank you so much for the hard work & excellent customer service "

From: "Steve and Helen Bryar" Date: 31 October 2014 1:44:41 pm AEDT To: "Kaye Lazenby" <kaye@dck.com.au> Subject: A Big Thanks! - Sale of Goldsmiths Road, Eaglehawk Hi Kaye, We are sort of settled in our in between homes period, trying to combine two homes into one. I do want to thank you so much for the hard work and your excellent customer service you gave when selling both our mother’s retirement unit and more recently our own home. We had a few ups and downs as does occur in the selling process but you were just something else in reassurance and getting us back on track.  Mum’s unit was not easy to sell and another real estate agency had it on their books with only one enquiry in nine months. You generated interest, thinking outside of the box and we were staggered when it was signed and sealed within a few weeks. The process for our own home was just as personal and professional. You were off work with a serious injury and yet you kept us in the loop the whole time. We sold our home in just a month and were very happy with the price obtained. I almost felt that your job is your hobby rather than just a job; such was your dedication and commitment to our property. It felt as though we were your most important clients (which I am sure all of your clients feel the same way). I would have no hesitation in recommending you to any prospective customer who is considering selling their home. The whole experience with DCK was something else. It always felt warm and inviting whenever I came into the office and all of the staff bent over backwards to ensure we achieved the desired result. Kind regards.

Steve & Helen Bryar

" In all my years of buying & selling homes you're the best Agent I have ever met! "

12/01/2015 Dear Kaye I would like to take this opportunity of thanking you for selling my home. In all my years of buying & selling homes you have been the best Agent I have ever met; your attention to detail in every phase of selling was fantastic. Thanks also to Martyn for his input. I am absolutely delighted & hope the next part of my life at the village will go as smoothly as this has. Sincerely

Jackie Stevens

" Pleasant nature & professionalism "

30.04.2015 Attention: Matthew Bowles   (Director Residential Sales) Dear Sir We have just had our home sold by your Company at  Midland Hwy Huntly and by your representative Mrs Kaye Lazenby. My wife & I were put at ease by Kaye as she led us through the process of selling our home, from signing the Section.32 through to settlement. Kaye informed us of the progress our sale had reached at all stages of the sale. With reps like Kaye with her pleasant nature and professionalism you can be assured of success. Thank you

John & Elaine Yard

" Immediately impressed by her warm, friendly, professional manner "

Mr Matt Bowles – Sales Manager 19 May 2015 Reference for KAYE LAZENBY We first met Kaye Lazenby at an open house and were immediately impressed by her warm, friendly professional manner. When we decided to sell one of our investment properties we approached Kaye to give us an appraisal on our property. She presented in a very professional manner and displayed an enthusiasm for our property offering many practical simple ideas to present our property “in the best light.” Her marketing folder contained lots of relevant information as well as references from satisfied clients. Through clear, direct communication and wide knowledge of the local market, she clearly convinced us that she was the one who we wanted to sell our property. From that point she kept us informed of everything relevant to the sale of our property. Regular texts kept us up to date with everything that was happening. She certainly followed up on every possible lead and informed us of this!!! To our delight the property sold before officially going on the market! Kaye used her excellent negotiation skills to secure a very pleasing price. We would have no hesitation of recommending Kaye in regard to any aspect of buying and selling real estate in Bendigo. Two very satisfied clients

Jenny & Brendan Delaney

" It takes a lot to impress us. Kaye achieved a fabulous result. "

17/09/2015 We have been real estate agents ourselves – which makes us incredibly fussy about the agent we would choose to represent our property. It takes a lot to impress us. We have dealt with Kaye most recently in selling an investment of ours, which sold at the first open home and at the top of price range. Kaye has also achieved fabulous results for other family members too. Kaye's attention to detail and follow ups are impeccable. What I really appreciate the most is that she does not talk rubbish, like so many sales people have a habit of doing. She really understands and demonstrates integrity. Although we are very experienced in real estate, like everyone, we tend to get stressed when putting our own property on the market. We need to know that everything is being attended to at the right time and in the right way. Kaye understands this implicitly, she kept us informed the whole time, and made all the right calls when needed. We felt safe and taken care of, we knew we could trust her advice, not only from her many years of experience, but who she is at her core. We were amazed at how an agent who has so many other homes she is marketing, always had the time to be there for us when we needed her. I can see why she is so successful. Now to buy the next one, who will we talk to first? – Kaye of course!

M & P Fields

" Outstanding Customer Service & Competency "

21/01/2016Mr Matt BowlesDear Matt, Letter of Commendation for Kaye Lazenby’s Outstanding Customer Service and Competency In 2015 the extended Beattie family experienced such unbearable loss, first with my sister in late January and then suddenly my mother four months later.  The grief so overwhelmed us all that the last thing we could even begin to contemplate was making arrangements for the sale of the family home. After some months, we accepted that it was an inevitable necessity. Kaye from the first point of contact was engaging, warm and exuded a strong sense of confidence that she could take this burden from the family. The relief this brought was immeasurable. From this point forward Kaye coordinated all aspects of marketing, communications, administration and salesmanship with precision, integrity and poise. Kaye was persistent and reliable in following potential buyers and keeping us informed of progress. She very astutely used a keen balance of determination and diplomacy which resulted in a high level of engagement and likability with a subtle undercurrent of motivation to achieve a sale.  This sophisticated set of skills is not readily applied by salespeople generally, and takes life experience and high level negotiation and people skills to achieve. I have no doubt Kaye’s vocation chose her. Her performance, 100% reliability, and warmth set her apart from her peers. Kaye exemplifies the ideal real estate agent and her knowledge, skills and fine-tuned approach should be harnessed and replicated. Those who are new to the real estate industry stand to gain considerably with Kaye as mentor. I feel grateful and blessed to have had such a difficult situation taken off my hands and managed proficiently and with humanity. Yours most sincerely and with gratitude,

Sue Beattie-Johnson

" We will never do business with anyone else "

From: "Pata, Rebecca J" Date: 9 January 2016 at 12:41:13 AM AEDT To: Kaye Lazenby <Kaye@dck.com.au> Subject: Review Kaye, we cannot thank you enough for your absolute professionalism in selling yet another home for us in record time. We are convinced you never sleep! Thank you for being honest, thorough, and an absolute pleasure to deal with. You are an excellent communicator and just a joy to deal with. Not to mention getting us our top price. There is no one else that comes close in comparison to you. Thank you. We will never do business with anyone else.

Bec Patā

" Great work ethics, reliability and trust worthiness is hard to find "

From: N Campbell Sent: Friday, 18 March 2016 11:54 AM To: Matt Bowles Subject: Thank you G'day Matthew Just passing on our appreciation for the great job done for us by Kaye in the sale of Clee crescent property recently, her great work ethics, reliability and trust worthiness is hard to find in the business world these days. The property was the first reno flip completed and we will undoubtedly use your company again. Many thanks for a job well done. Regards

Neil and Mary Campbell

" Both properties sold in a very short period of time & the sales proceeded smoothly "

From: Jenny Delaney Sent: Friday, 1 April 2016 2:41 PM To: Georgina Dungey Subject: Testimonial for Kaye Lazenby   Over the last two years we have sold two of our investment properties through DCK with Kaye Lazenby as our agent. Both properties sold in a very short period of time and the sales proceeded smoothly, largely due to Kaye's excellent communication skills and attention to detail. Before we commenced the renovation on the second property we called Kaye in to give advice on what we should and shouldn't do and to help us to set our target toward a realistic selling price. All worked perfectly to plan. Kaye took an interest in the project and even found time to call in 'on site' to monitor progress!! She always found time for a chat which we appreciated. Throughout the campaign Kaye  kept us totally informed with regular text messages and phone calls. She was highly organised and communicated in a  clear and timely manner. She was always enthusiastic and was optimistic about achieving a good outcome. She used her excellent negotiation skills to secure a good financial outcome for us. With Kaye at the helm, we are confident that the sales process is hassle free and positive. We are indeed SOLD AND SATISFIED!! and would certainly use Kaye and DCK for future sales. Thankyou for creating such a postive experience for us Kaye!!

Jenny and Brendan Delaney

" From the first meeting with Kaye our spirits were lifted "

From: Andrew Watts Sent: Wednesday, 11 May 2016 04:02 PM To: Matt Bowles Subject: Feedback - Kaye Lazenby Hi Matt, I just wanted to pass on some feedback. Selling a house is a time consuming and stressful process. Even more so when you have already moved to another town, and need to maintain both properties. As a professional couple with two teenaged boys, our most valued commodity is time. Our family home has been on the market for nearly 6 months. It has been immaculately presented, but did not sell with our previous agent.  We were not disappointed with the agent, and understood that we were selling in a difficult market.  After 5 months we re-listed with Kaye Lazenby.  From the first meeting with Kaye our spirits were lifted.  She was positive, engaging and knowledgable.  She made some simple suggestions to improve the salability of our home that could be made with modest cost and fuss.  She also managed our expectations, with regular phone calls, providing genuine feedback from people who had visited our home. In business, I have always believed it is important to be honest and transparent, and not just tell the customer what they want to hear. Within a month of listing with Kaye our home sold!   We had wanted to list the home with Kaye from day one. But Kaye was on holidays, and we were in a rush. We have many mutual connections, and Kaye's reputation is stellar. Thanks to Kaye and DCK for helping us to open the next chapter of our life.

Andrew and Alli Watts

" Absolute pleasure to deal with "

From: Jessica Cozens   Date: 12 October 2016 at 8:04:34 AM AEDT To: Robert Ketterer REIV CEA <robert@dck.com.au> Subject: Email Agent Hi Robert, I would like to take the opportunity to sincerely thank Kaye Lazenby for the professional sale of our house. Kaye was an absolute pleasure to deal with and was very professional throughout the entire process. We found Kaye very personable and transparent between vendor and purchaser. We cannot thank Kaye enough for making the process so smooth and stress free. We would definitely recommend Kaye to anyone looking to sell their home. Yours sincerely,

Jessica Cozens

" Kaye has been outstanding to deal with "

From: Georgina Paterson Sent: Saturday, 3 December 2016 7:32 AM To: Georgina Dungey Subject: New house. Exciting!  As I mentioned to you on the phone yesterday, Kaye Lazenby has been outstanding to deal with. Can you please pass on to the other Directors our thoughts and appreciation for her efforts. We tested her patience, particularly last Friday when our solicitors did not have the contract ready for signing until 8pm!! Her communication has been excellent, always returning our calls promptly and she has worked above and beyond to get this sale through. What a wonderful asset to your team she is!

Georgina Paterson

" Nothing was ever too much trouble "

Wednesday 21 December 2016 Subject: Kaye Lazenby We just wanted to let you know how wonderful the service we received from Kaye was. Nothing was ever too much trouble and Kaye was always available to us, no matter how trivial the matter. Kaye is a consummate professional. She worked tirelessly to sell our house. She was always warm and welcoming to prospective buyers and spent quality time with us after each inspection to take us through the progress of our sale. Kaye also gave us invaluable advice when we were preparing our house for sale. We cannot speak highly enough of Kaye and all her efforts in selling our home. We will certainly be working with Kaye again with any further property sales or purchases. Kind regards

Jo & Philip Jan

" Her professional advice achieved a quick sale & an excellent financial outcome "

From: meurer1 Sent: Wednesday, 21 June 2017 12:29 PM To: Georgina Dungey <Georgina@dck.com.au>; Matt Bowles <Matt@dck.com.au> Subject: Sale of Irkara Drive Kennington Dear Georgina and Matthew I am just writing to tell you how impressed my wife and I are with Kaye Lazenby. We organised for her to sell my late mothers property Irkara Drive Kennington. From initial contact through to the sale of property Kaye was consummate professional. I believe her professional advice achieved a quick sale and an excellent financial outcome and to this end we are very thankful. We would have no hesitation in recommending Kaye and indeed have done so to a number of people that have asked about the sale. Kaye is a great  asset to your team. > Regards

Chris & Kaye Meurer

" Professional, caring & a great communicator "

From: Ebony Pettigrove Sent: Friday, 28 July 2017 8:02 PM To: Georgina Dungey <Georgina@dck.com.au> Subject: Feedback on our recent sale Hi Georgina, I would just like to express to you how happy we are having just sold our house at Lockwood Mews, Kangaroo Flat with Kaye Lazenby. From our initial enquiry through to getting the sold sign on our house, she has been nothing short of fantastic. Kaye is honest, down to earth, professional, caring and a great communicator. We were never left wondering how the process was going, she would always contact us promptly with any new information and touch base in between even when there was nothing to tell. Kaye is nothing short of amazing, and it has been a pleasure selling our house through her. Kind regards,

Ebony Pettigrove

" Absolute pleasure dealing with Kaye "

From: Ebony Pettigrove Sent: Tuesday, 26 September 2017 6:26 PM Subject: House Purchase Having sold our last 2 houses through Kaye, it was an absolute pleasure to buy our new house in Junortoun from her as well. We couldn't be happier with Kaye's consistently high standard of service. She goes above and beyond for her clients and makes the buying and selling process simple.

Ebony Pettigrove

" Great Communication & Positive Experience "

Hi Matt Annette & I would just like to pass on our thanks to the DCK team in the sale of our Hargreaves Street property. In particular, we would like to acknowledge the great work Kaye Lazenby did in selling our property. We've bought and sold a few properties over the years but never had such a wonderful and happy experience as we had with Kaye. Her attention to detail, constant feedback, extensive consultation and positive attitude was a revelation. If or when we sell another property, Kaye will be the person we come to for sure. Cheers & thanks.

Brian & Annette

" Why Kaye was my Sales Agent of Choice "

Hi Kaye Happy to help with feedback, and why I selected you to sell my property. I did speak with three agents to get an idea of their costs, their thoughts on the market, and whether I felt I could work with them. After inspecting the property one agent was highly critical of the property and quoted a market value of about $350K and suggested the property should go to auction. I felt the price was low and questioned the validity of auctioning such a property, but more importantly I did not feel comfortable dealing with them. I did not want my name or property associated with them, and if they made me feel uncomfortable, how do they make potential buyers feel? Another agent advised me they had made an appointment for an inspection with the tenant the following week, and I never heard from them again. Did they forget about the appointment and inconvenience my tenant, did they do the inspection and forget to call me? Did the tenant cancel and the agent didn't follow-up? Who doesn't follow-up on a prospect? What happened? In any case I was not going to deal with someone who does not honor promises (that they would inspect the property then call me back), and reliability to me is important. You did all the things the others did not. You were polite, professional, to the point, honored all promises by returning calls or emails within a reasonable time (you returned calls/message much faster than I would expect), and you had credibility with a reputation you had built up over your career (you were referred to me by friends who were previous clients of yours in the past couple of years). You asked what was important to me; which was respecting the tenants privacy as much as possible, and a simple sale with no fuss or hassles. You did everything I asked; and sold the property quickly for a good price (above my expectations) and it was all hassle free from my perspective. Integrity, respect, dignity and credibility is what I was looking for; and the other two did not display it; you did.

Paul Filbey

" Thank you Kaye, you are the best in the business! "

Thank you most sincerely for selling my house and the outstanding result you achieved in the sale. Well above my expected sale price. Your powerful sales ability and excellent advice in presentation and diligence in the whole sales process, culminated in a result beyond my wildest dreams. Thank you Kaye, you are the best in the business. Sincerely yours,

Tom Kiernan

" Thumbs Up Buying Experience "

Kaye was great to deal with, great communication through the whole process. Nothing was to much to ask , Overall a 5 star buying experience and would highly recommended Kaye to any one selling or buying

Jamie

" Super Efficient, Lovely Person & Delight to Deal With "

After missing out on another house that Kaye sold, she knew exactly what we were looking for. We were very excited to receive an email from her asking if we'd like to look through a house that wasn't yet on the market but was exactly what we were after. Kaye was super quick to arrange inspection times for us and it was a breeze negotiating price and terms. Kaye is always so beautiful, bright and bubbly to chat to and we are so grateful that she gave us the opportunity to purchase our perfect house off-market (& totally stress free). Highly recommend chatting to her for anyone looking to buy or sell!

Marnie & Michael

" Second Happy Experience "

My husband and I bought our house from Kaye Lazenby when we moved to Bendigo seven years ago. We were very happy with the service provided by Kaye then. Three months ago my daughter decided to sell her house -- so I recommended Kaye. I've now sold my house, and guess what, I used Kaye. Do I need to say more? Not only did Kaye sell my house super-quickly, she did it without intruding on my personal space, which is very important to me. Kaye was always on hand to answer questions about the sale and she did so clearly and intelligibly. There won't be a third occasion to sell a house in Bendigo but if there were, guess who I'd turn to -- Kaye from DCK!

Penelope

" 3rd Property Sold with Kaye! "

This is the third home I’ve trusted Kaye to sell . She is professional , trustworthy and takes all the guess work out ! Thanks for being so amazing Kaye X

Kirsty

" Outstanding Support; Service & Communications "

I chose Kaye as my agent for a number of reasons including: other reviews she had received and that she works for an independent agency (not one of the big players). My selection could not have been better. Kaye communicates at *every* stage of the marketing program. There are no hidden agendas, just total trust and transparency in all aspects. You would be hard pressed to find someone who works as hard as Kaye and who is delighful to communicate with. She has a very positive and realistic approach to the marketing campaign.

Wayne

" Kaye is a great Sales Person and we would always consider her when selling our property. "

Kaye has extensive market knowledge and offered us great marketing advise. She made suggestions to make our property more appealing to the family market - suggestions I had not considered and very much appreciated. She was consistently enthusiastic and was always available to meet our needs.

Meredith

" Pleasure to Deal With "

Kaye was a pleasure to deal with. We were particularly grateful for her quick turn around and feedback from the vendors on a variety of questions / queries. She was knowledgeable about the property and the area and facilitate the transaction right to the end.

Rob & Yvette

" Always Dedicated "

Kaye is very dedicated and committed to her clients. We have sold with Kaye for many years and appreciate her honesty and integrity.

Tracy Rigney

" Excellent Service in Every Aspect "

From the initial meeting with Leonie and Kaye we realised that we were in great hands, no fluffing around down to earth, straight to the point, and advise that proved to be spot on. Communication was a big plus,we were always informed about how the development of the sale was going from day one, which made the whole process so much more relaxed for what is a stressful time. Honestly could have given more stars!!

Jimmy

" A very Personable & Professional Experience "

Kaye provided what felt like, a very personal experience in choosing a property that was perfect for my needs. I met Kaye at an ‘open for inspection’ property that was unsuitable for me but I outlined briefly my preferences for a property. Within a couple of days, Kaye contacted me regarding a property that she felt met my criteria. On inspection, the property not only ticked the boxes of my criteria, it exceeded my expectations. Kaye seemed to have that ‘sixth sense’ that matched the property with my wants and lifestyle. Kaye arranged for a second inspection and seemed genuinely excited which was only matched by my enthusiasm. It was a first-class experience.

Michael

" We found Kaye to be a most helpful and knowledgeable agent. "

We found Kaye to be a most helpful and knowledgeable agent. We bought the property through her and sold it through her as well for the simple reason that we found her to be accurate with her valuations and very honest. Kaye's pre-sale suggestions were thoughtful and reflected years of successful sales work. Her relaxed and friendly manner made it easy for us to speak frankly and honestly with her. The final result was achieving the expected sale price in less than a week. Thank you very much Kaye!

Lou and Jane (Vendor)

" Kaye's knowledge, expertise, and professionalism are unsurpassed. "

Kaye's knowledge, expertise, and professionalism are unsurpassed. She kept us fully informed throughout the sale of our property and was always very accessible to help navigate through decisions/questions along the way. We were highly impressed by her honesty and integrity and highly recommend her.

Jess and Bradley (Vendor)

" We have sold with Kaye for many years and appreciate her honesty and integrity. "

Kaye is very dedicated and committed to her clients. We have sold with Kaye for many years and appreciate her honesty and integrity.

Tracy Rigney (Vendor)

" Kaye was a pleasure to deal with. "

We were particularly grateful for her quick turn around and feedback from the vendors on a variety of questions / queries. She was knowledgeable about the property and the area and facilitate the transaction right to the end.

Rob and Yvette (Buyer)

" We would always consider Kaye when selling our property. "

Kaye has extensive market knowledge and offered us great marketing advice. She made suggestions to make our property more appealing to the family market - suggestions I had not considered and very much appreciated. She was consistently enthusiastic and was always available to meet our needs.

Meredith (Vendor)

" Kaye was excellent to deal with. "

Kaye was knowledgeable and professional throughout the selling process. She always maintained great communication and was excellent to deal with. Would definitely recommend Kaye to other sellers.

Tansy and Rob (Vendor)

" Outstanding support, service & communication. "

I chose Kaye as my agent for a number of reasons including: other reviews she had received and that she works for an independent agency (not one of the big players). My selection could not have been better. Kaye communicates at *every* stage of the marketing program. There are no hidden agendas, just total trust and transparency in all aspects. You would be hard pressed to find someone who works as hard as Kaye and who is delightful to communicate with. She has a very positive and realistic approach to the marketing campaign.

Wayne (Vendor)

" Second happy selling experience with Kaye. "

My husband and I bought our house from Kaye Lazenby when we moved to Bendigo seven years ago. We were very happy with the service provided by Kaye then. Three months ago my daughter decided to sell her house -- so I recommended Kaye. I've now sold my house, and guess what, I used Kaye. Do I need to say more? Not only did Kaye sell my house super-quickly, she did it without intruding on my personal space, which is very important to me. Kaye was always on hand to answer questions about the sale and she did so clearly and intelligibly. There won't be a third occasion to sell a house in Bendigo but if there were, guess who I'd turn to . . . Kaye from DCK!

Penelope

" Super-efficient, lovely person & a delight to deal with. "

After missing out on another house that Kaye sold, she knew exactly what we were looking for. We were very excited to receive an email from her asking if we'd like to look through a house that wasn't yet on the market but was exactly what we were after. Kaye was super quick to arrange inspection times for us and it was a breeze negotiating price and terms. Kaye is always so beautiful, bright and bubbly to chat to and we are so grateful that she gave us the opportunity to purchase our perfect house off-market (& totally stress free). Highly recommend chatting to her for anyone looking to buy or sell!

Marnie and Michael (Buyer)

" Fantastic service from Kaye. "

From the beginning of our experience Kaye's attention to every detail was first class. We had weekly updates and prompt communication. Her marketing skills and knowledge were very much appreciated.

Glenda Murdoch

" Kaye always delivers great service in an extremely professional manner. "

Kaye is extremely dedicated and professional in her approach to property sales. Kaye gains a full understanding of the property she is selling which allows her to locate buyers who are most suited to that property.

Alice & Ken

" Happy Strathdale seller! "

Kaye has a good knowledge of current market values and is very responsive to any questions. Kaye is very patient and always happy to accommodate any requests.

John

" Very happy with quick sale for good price. "

Kaye found a buyer within 2 weeks of listing and achieved a price that we were very happy with.

Stephen

" Outstanding knowedge, communication & professionalism. "

Kaye is an outstanding real estate agent in our view. This is based on three attributes: her knowledge of real-estate, her communication and her professionalism. Kaye's knowledge of the real estate market and processes were excellent. She gave clear, sound, useful advise though out the selling process. Kaye's communication is faultless; we were always very well informed of offers & prospective purchasers. Kaye is honest, has great integrity, enthusiasm and good humor.

Peter

" Amazing agent; Kaye is the best in the business. "

Amazing agent Kaye Lazenby really is the best in the business. We have been dealing with Kaye for over ten years now and there is no one else we would choose to deal with when buying or selling a property. Kaye is honest, hard working, organised, an excellent communicator and goes above and beyond in every possible way to ensure complete vendor and buyer satisfaction. Thank you Kaye for another amazing result for us.

Rebecca Pata

" Highly recommended. "

Kaye's responses before and after inspections were prompt. Her attention to every detail was outstanding. Would recommend her very highly as all was extremely positive.

Glenda

" Thank you or the positive & seamless selling experience Kaye. "

Kaye made the whole experience of buying and selling positive and seamless. She was a pleasure to deal with, listened, patient, obliging, cheerful and with informative succinct advice. Kaye showed an excellent level of professional care and attention to all our individual needs.

Sandy & Liz

" 3rd House Sold !!! "

If you want a professional Agent Kayes your lady ! 3rd Property sold for me and couldn’t be happier with the smooth process from start to finish X

Kirsty

" No request was too much trouble. "

I have used Kaye Lazenby's services twice now: initially, eight years ago, to buy the house she has just recently sold for me. I recommended her to my daughter as well, and she was very happy with Kaye. Kaye understood that I didn't wanted to be distracted with unnecessary details and processes so she kept all of this to a minimum, only contacting me with important questions. On a personal level Kaye is good-natured and easygoing and no request is too much trouble for her.

Penelope

" Extraordinary times "

We listed our house with Kaye, then Covid 19 restrictions hit & the outlook was not good. Thanks to Kaye's experience and calm approach, willingness to adapt and treat each enquiry with extra distancing and personalised inspections, it was possible to have multiple interested parties. This is when Kaye's local knowledge and negotiating was able to finalise a contract.

Andrew & Joanna

" Kaye sold two houses and two blocks of land for my family. "

Kaye has a thorough knowledge of the local market and was able to obtain the prices we agreed upon for each sale. Her communication was regular and honest and she was very patient and never too busy to respond to any questions. Kaye always let us know promptly of any offers or other developments and always displayed a very positive and friendly attitude. A friend of mine who had worked in property management for decades recommended Kaye to me as honest, reliable and very good at her job, and I agree wholeheartedly.

John

" Kaye has sold Real Estate for us before. She is easy to work with and is always enthusiastic. "

Kaye has always provided excellent customer service where she keeps you up-to-date on all facets of the sale of your real estate.Her manner is warm and friendly and she has a comprehensive knowledge of the real estate industry.

Brendan & Jennifer Delaney

" First Class "

A total professional . Communication was excellent . Kaye could not have been more obliging . Would thoroughly recommend .

Ron & Maureen

" EXCEPTIONAL "

Kaye was recommended to me through a friend and I wasn't disappointed. Kaye's experience and knowledge of the area was evident. She was able to clearly explain the best way to sell my home and she did exactly that! Kaye always kept me updated and informed of what was going on throughout the process. I can't thank her enough.

Stephanie Robinson (Vendor)

" GENUINE & HONEST "

Kaye has extensive experience and knowledge of the market in the Bendigo Area. Her professionalism and commitment to the sale of our property was exceptional. We found Kaye to be very genuine and honest in her communication with us and she was extremely responsive and reliable. Thank you Kaye for the fabulous work you did with the sale of our home. This review has been published to your Agent Profile.

Kate Taylor

" Simply an incredible result, all due to Kaye’s diligence, hard work and outstanding knowledge. "

I cannot speak highly enough of my experience using Kaye Lazenby as my agent - her knowledge of the market is second to none, her professionalism is unparalleled, and her integrity is beyond question. She was able to help me navigate the whole sale process with ease, keeping me informed and answering any questions I had in a prompt and friendly manner. Indeed, beyond her professional knowledge and courtesy, she cared about me personally as a client and went above and beyond to make sure that I was satisfied with every aspect and detail of our dealings together. If that doesn’t speak highly enough of her skill and commitment, then allow me to highlight the fact that on the day my property was listed, Kaye booked 15 inspections for the following day...and the day after that, the property went under contract. Simply an incredible result and all due to Kaye’s diligence, hard work and outstanding knowledge of her field and commitment to her clients and their needs.

Melinda Neivandt

" OUTSTANDING AGENT "

Kaye is an outstanding agent - her professional knowledge is impressive, and her work ethic and commitment to her clients is unparalleled. She kept me well informed throughout the entire sale process, and made sure I was highly satisfied with each stage. Beyond her courtesy and professionalism, she was genuinely invested in making sure I had a positive and successful experience. I cannot speak highly enough of her - but her incredible results speak for themselves: my house sold in 2 days!

Melinda Neivandt

" SIMPLY THE BEST "

We have dealt with Kaye a number of times now, both as vendors and buyers. Kate’s service is second to none. She genuinely cares and goes above and beyond to make sure both parties are happy. Kaye doesn’t miss a beat; her communication is amazing and she is honest, hard working and trustworthy. We will continue to recommend Kaye to anyone we know who is selling their home. She is simply the best.

Bec Pata

" This is the third home I’ve trusted Kaye to sell. She's amazing. "

This is the third home I’ve trusted Kaye to sell . She is professional , trustworthy and takes all the guess work out! Thanks for being so amazing Kaye X

Kirsty

" Such a delight to deal with. "

After missing out on another house that Kaye sold, she knew exactly what we were looking for and soon after contacted us to ask if we'd like to look through a house that wasn't yet on the market (but exactly what we were looking for). Kaye was super quick to arrange inspection times for us and it was a breeze negotiating price and terms. Kaye is such a bright, bubbly person and was always such a delight to deal with.

Marnie

" SMOOTH TRANSACTION "

Kaye was fantastic, always prompt in her communication, understanding and very helpful through the whole process. She could not have made the process of buying our new home any smoother or more pleasant!

George Hemmings

" HIGH LEVEL SERVICE WITH SUPERIOR COMMUNICATION SKILLS "

From the moment we first met Kaye her calm, friendly manner put us at ease. She epitomises professionalism and was an absolute pleasure to work with. Her experience and knowledge is evident in the efficient, high-level service she provides. Kaye’s superior communication skills and responsiveness between all parties meant that everyone was thoroughly updated throughout the process. Thank you for sharing with us the excitement this big moment in our lives. We couldn’t have asked for a better agent!

Effie & Daniel

" Fantastic Agent "

Kaye has been amazing. She is great at keeping in regular contact and has made the whole process smooth and easy. I would definitely recommend her.

Kate Griffiths

" Highly Recommend "

Kaye is wonderful to work with. Loved the massive amount of communication and ideas every week. Never once did we have to follow up anything, everything was passed on prior to having too. Her confidence to sell was reassuring and refreshing every week. Nothing was to much trouble, we worked great as a team and hope to continue our relationship for a long time to come.

Kim Threlfall

" HAPPY BENDIGO BUYER "

Kaye was fantastic in helping us find a property to purchase. Kaye listened and took us through properties she thought met our needs. Kaye was able to find us the right house, in the right location, for the right price! We saw it on the Monday, made an offer the same day -and was signing paperwork on the Thursday - so easy! Kaye was genuine and caring in her approach. She was interested and wanted to get us a property that was the right fit... and it paid off. Thank you so much Kaye! :)

Andie West

" Happy Strathdale Buyer "

Very responsive, answered our questions to the best of her knowledge, and was eager to help us in any way she could . Nothing was a trouble to her. I would not hesitate to recommend her to any one else.

Richard Howarth

" FIRST PURCHASE "

Kaye was friendly, thorough and prompt in all communication. She made our first property purchase journey a very smooth and exciting one. Overall a great experience. Thanks again Kaye!

Georgia Edwards

" EXCELLENT "

Kaye was wonderful and made my purchase very easy and stress free. Kaye has a very genuine, warm and professional approach and was an absolute pleasure to deal with. Highly recommended.

Steven Flanagan

" QUICK SALE & RELIABLE "

Our Time with Kaye was bang for buck. We felt well informed, (as good as it gets) and always available to support and talk things through. We didn't have to chase Kaye for anything. It's like she was always there, ready at anytime of the day. We didn't have to wait for long before emails and phone calls were returned. She also made the process very easy for us and helped us each stop of the way. We can tell she enjoys her job very much and does it well.

Kenny & Lauren

" BANG FOR BUCK! "

Our Time with Kaye was bang for buck, felt well informed, as good as it gets, and always available to support, talk through. We didn't have to chase Kaye for anything. It's like she was always there, ready at anytime of the day. We didn't have to wait for long before emails and phone calls were returned. She also made the process very easy for us and helped us each stop of the way. We can tell she enjoys her job very much and does it well.

Olutosin Fakenhinde

" GREAT KNOWLEDGE OF THE MARKET "

Kaye has got great knowledge of the market, nothing was an effort for her , she answered all our questions, and always responded as soon as she could. She had good communication, and showed great professionalism.

Richard & Raelene Howarth

" Outstanding Sales Service "

Rob, Just a quick email to say thanks and note the outstanding service provided by Kaye Lazenby with the sale of my house at XX Harley Street.Kaye was extremely professional, reliable and very patient.I believe she is a great asset to your company and a pleasure to deal with!Thanks once again!Kind Regards

Jenny Wallace (Sales & Marketing Executive, All Seasons Quality Resort)

" WONDERFUL TO WORK WITH "

Kaye was wonderful to work with. Kaye kindly stepped me through the process and was in regular contact and was happy to answer any questions I had. She made the process really easy for me and was very personable. I would highly recommend her!

Tanika Meeks

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