It's a rare quality to find somebody who obviously enjoys their job and who can make people feel special.

Four years ago I embarked on a new adventure . After having always owned my own home I decided a sea change was in order and decided to move back to Bendigo and rent a property. With the wonderful help from DCK I very quickly found and fell in love with a property which was perfect to meet my requirements. After settling in and realizing that this was to be my home I set about creating my own space. When it came time for the regular property inspection I was really unsure of what to expect. I was sure I would be uncomfortable with a complete stranger in the guise of property manager wondering through the house. My fears were very quickly dispelled from the first time I greeted Hayley at my door. With her vivacious warm personality she immediately put me at ease . It is obvious that she is not just the most delightful person but professionally she obviously has the interests of all parties at heart . She always makes sure that any issues I have are attended to promptly and her inspections are done in such a thorough professional manner . It is a rare quality to find somebody who obviously enjoys their job and who can make people feel special. I actually look forward to Hayley’s visits now she feels like an old friend and her presence really brightens up the day . Congratulations DCK on having such a treasure on your team .

- Christine Fiske

Thank you Kaye, you are the best in the business!

Thank you most sincerely for selling my house and the outstanding result you achieved in the sale. Well above my expected sale price. Your powerful sales ability and excellent advice in presentation and diligence in the whole sales process, culminated in a result beyond my wildest dreams. Thank you Kaye, you are the best in the business. Sincerely yours,

- Tom Kiernan

I trust Hayley with my properties as she treats them as her own.

I value the relationship I have with Hayley and highly recommend to anyone looking for an honest, upfront & professional manager. I have been approached on a number of occasions to look at alternate agents, the reason I haven't entertained this is due to being especially impressed and happy with the service Hayley and her team offer to me as a property owner. I am updated regularly with anything that requires my attention, otherwise the team work behind the scenes to ensure my properties are being well looked after & maintained etc. I trust Hayley with my properties as she treats them as her own. I especially appreciate the upfront & honest approach with no BS.

- Kurt Ross

Hayley is a delight to have as my Property Manager.

Hayley is very friendly, outgoing and easy to communicate with. She is very helpful when it comes to fixing things around the house we rent. She is very prompt to my emails. She is very thorough with inspections and on time. She is a delight and down to earth human being to have as my Property Manager. She brings life to a place and I think for DCK, Hayley is a diamond.

- Geeta

Hayley's communication and professionalism are excellent.

Hayley Walden-Dickie has managed our property for many years, and we have always felt she is very reliable and professional. We had the difficult and sad experience of our tenant in the property being found deceased. Hayley very ably dealt with all the issues that arose from this - she ensured that the property was vacated, and then advised us of the extensive renovations necessary before the property could be rented out again. She then oversaw the renovations, and ensured that they were carried out to a high standard. Hayley's competent managing of all of that meant that we were not worried about the property. She kept us informed, provided us with quotes for work needed, and provided us with photographs, so we were well informed. She was then able to find reliable tenants, who look after the property well. Hayley's communication and professionalism are excellent, and she provides us with detailed routine inspection reports on our property, so we know it is being managed efficiently. We highly recommend Hayley.

- Karen Coffield & David Feith

Hayley is an exceptional Property Manager.

I have had the pleasure to have Hayley and her team act as my residential property manager for the last few years. Hayley manages 10 properties for me and is an exceptional property manager. She keeps me up to date with what is relevant. Suggests when works need to be done to maintain the capital value. Achieves market rents whilst maintaining full occupancy. Suggests tenants who are right for the property and pay rent on time and has a professional manner. I would highly recommend Hayley to anyone looking for a professional, competent and nice person to manage their property, be it one or many

- Graeme

Hayley always keeps in contact with us.

Hi Hayley I would like to say how well you manage our properties, very efficiently and you always keep in contact with us. Which we know that if something goes wrong you always contact us asap to have the problem solved. That helps to keep a well maintained property. Regards

- Peter & Laurel

Matt is an expert in real estate and people.

Ours was a premium property at the top end of the market and we are satisfied that we got value for the property as well as securing a seamless, hassle free transaction. DCK helped us prepare the property to ensure it looked fantastic for sale by offering well informed tips on what to upgrade and alter. They also sent in the best photographer, copywriter and support staff to present our house at its finest. Nothing was too much trouble and Matt had a solution for every problem. From preparing the house for sale, throughout negotiations, right through to helping us with some small issues once we had sold - we were supported. Matt is an expert in real estate and people, he takes the time to genuinely connect and this skill enables him to help meet the needs of both the buyer and seller. Always courteous, professional and diligent - we are very pleased we chose DCK. Best wishes,

- Sally Ross

Whenever anyone asks me who a good real estate agent is in Bendigo, I always say Leonie Butler.

From: Burdett, Alisa R Sent: Friday, 9 August 2019 8:13 PM To: Robert Ketterer Subject: Excellent Real Estate Agent Dear Directors of DCK, I would like to send an email of acknowledgement and appreciation to Leonie Butler for her fantastic professionalism and ‘nothing’s ever too much to ask’ attitude. I have just recently sold my second house with Leonie Butler. Throughout both house sales, my family has been so happy with her service. She ensures the price range is appropriate (she is always spot on with this) and she has great communication between everyone involved. She gets to know her clients and makes everyone feel comfortable and at ease with what could actually be a very stressful time! Even when there are little issues, Leonie is there to sort them out. She always answers her phone out of the normal hours and will make follow up phone calls at night or on a Sunday. Whenever anyone asks me who a good real estate agent is in Bendigo, I always say Leonie Butler. I cannot find anything she needs to improve on and I just want to make sure you know how respected and valued she is. I have full confidence in Leonie selling my house for the best possible price and that the process will always be as smooth as possible. Your company is very lucky to have her as an agent at your firm. With thanks,

- Alisa Burdett

Pleasure to deal with selling our home

19 July 2019 Robert Ketterer DCK Real Estate 35 Queen Street Bendigo VIC 3550 Dear Rob, Re: Sale 93 Rowan Street, Bendigo Recently Mark and I sold our home using DCK, and I felt it appropriate to let the DCK Directors know of our fantastic experience when dealing Leonie Butler. Leonie was a pleasure to deal with from the moment I asked her about the apartments for sale at Carnegie Way. She understood that Mark and I were looking to sell our home at some stage and that there were sensitivities in relation to the management of the sale. Our desire was not to go to market with fanfare but achieve a good price for the property and have a long settlement period to allow our daughter to finish Year 12 with minimal disruption. To her credit Leonie assisted us to achieve the above quickly and with professionalism and a great deal of humanity. Please pass on our sincere thanks to Leonie. Kind regards,

- Sandra Nevill