Hayley Walden-Dickie

Senior Property Manager

Getting the work/life balance just right is BLISS!

Living in Bendigo most of her life, Hayley has extensive knowledge of our city and all that it has to offer. As a highly organised, capable person and working Mum of four,  Hayley strives to strike a happy work/life balance while looking after her clients,  managing a successful property portfolio and raising a family.

Following years of working in hospitality and 17 years operating her own beauty salon, Hayley set her sights on carving out a more “ family friendly” career, joining DCK and our Property Management team in March 2017.And she has not looked back since. . . . .

Inspired by her husband Kris who also works at DCK as a Property Manager, Hayley started as an Assistant Property Manager where her great time management, people and organisational skills supported her quick promotion into a Property Manager role.

It’s been her passion, enthusiasm and great communication skills that continues to underpin her success;  resulting in many happy clients, business referrals and strong KPI performance each month.

Her natural ability to manage people and work flows, together with her extensive property management knowledge and high level of care and responsiveness are personal strengths which set her apart from others in the industry.

Hayley and her husband Kris as well as being DCK Property Managers are proud parents to Josh, Dakota, Blake and Piper -  who keep them busy and on their toes.

Josh, Blake and Piper are Chinese Lion Dancers with the Bendigo Chinese Association.  Dakota and Piper also share a love for dance, taking classes at their local dance school.

“We love being active and involved in the local community;  the multiculturism Bendigo has is wonderful and so diverse.”

Supporting the Chinese Association has become a passion for the WD family. You will often find them at the Chinese precinct volunteering or out and about, setting up for special performances.

“While looking after my clients and working hard are super important to me, it’s family that makes me the happiest and proudest.  Seeing my kids flourish in such a beautiful community;  I feel so lucky to call Bendigo home.”

Hayley sees Property Management as her ”bliss” job. She’s living her best life and could not imagine doing anything else.

When not at work or  busy managing  kids and their activities, Hayley loves to travel and enjoys ocean ‘cruising’.

She also loves to entertain family and friends with a platter and cheeky beverage or two!

 

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" We would highly recommend Hayley; personal yet professional. "

Hayley has been managing our investment properties for a number of years now; in that time we have found her to be extraordinarily proficient in ensuring our properties are maintained at a high standard. Her communication skills are second to none and we are very appreciative of this especially when we were living interstate. Hayley has always maintained a personal yet professional relationship with our tenants and ourselves. We would highly recommend her to look after any property.

Matt & Kylie Jones

" Thank you for your professional management services, we'll definitely recommend you. "

Winnie and I wish to acknowledge and thank you for the way you have been managing our property. You have been very prompt in dealing with any problem, and keeping us up to date. We could not find any fault in your professional services. Will surely recommend you to my friends looking for a trustworthy agent in Bendigo.

Ajit Emmanuel

" Exceptional Property Manager. "

Hayley is a very friendly, approachable, outgoing and honest Property Manager who has been great to work with. She is a down to earth Property Manager who is always willing to listen and help, this includes appraising properties that I am keen to purchase. With me being outside of Bendigo, she has also been of great help with getting quotes and organising tradesmen to fix repairs - be it small or big. She keeps me up to date with what is relevant and suggests when works need to be done to maintain the capital value. She helps achieve market rents whilst maintaining full occupancy. I would highly recommend Hayley to anyone looking for a professional, competent Property Manager to manage their property, be it one or many!!

Senthil Nathan

" When we purchased our next investment property Hayley was the obvious choice to manage it. "

Hayley has managed our rental property for a number of years, she has found high caliber tenants and ensured all inspections and maintenance are handled seamlessly to help protect our investment. She is efficient, personable and confidently handles any issues that arise. We get excellent rental return and love that both landlords and tenants are so well taken care of. When we purchased our next investment property Hayley was the obvious choice to manage it.

Sarah & Simon

" Always approachable & very friendly. "

Michelle and I have been dealing with Hayley from DCK rentals now for approximately 4 years and in that time she has managed our rental properties in the most professional way . Hayley always made sure that we are kept up to speed in everything that is required and done to our properties . Hayley is very approachable and always very friendly and courteous in the manner she deals with us . I would have no concerns in recommending Hayley to any other investor who requires a professional competent property manager

Peter & Michelle Dillon

" Exceptionally efficient in her Property Manager role. "

Hayley has been our Property Manager for several years, managing our two rental properties. She has a lovely, warm and friendly disposition and is exceptionally efficient in her role. We have always felt very comfortable with Hayley managing our properties; she is very professional and keeps us informed of any issues that may arise. Regular Inspection Reports are provided to us. I would have no hesitation in recommending Hayley to any Landlord that requires an efficient Property Manager.

Jilian Maw

" Hayley has always had great communication and made dealing with tenants and any issues very seamless. "

We have had our property with DCK for over a decade and have only positive things to say about the property management of it. Hayley has been our direct contact for a few years now and has always had great communication, has made dealing with tenants and any issues very seamless. It has been a pleasure working with her and I highly recommend her.

Catherine and Libby

" We appreciate your support & know our tenants are being well cared for. "

Dear Hayley Could you please pass on my appreciation to yourself and your team for the great work that you do. I appreciate the support you offer and we know our tenants are being cared for and afforded the attention we would like them to have. I feel our relationship between DCK and yourself flows on to the tenant and I thank you for that. We have a good tenant in our property and we take comfort in knowing that you are always mindful of the tenant with any issues that may come up and deal with the issues in a proactive and respectful manner. Little things like arranging for a gutter clean at the same time as a garden maintenance visit to save two trips is just one example of this. For this attention I thank you. Keep up the good work. It's been a really tough year and it's nice to have the opportunity at this time of year to say thanks. I hope you all get a well earned break over Christmas and we look forward to what the new year may bring.

Sally Holmes (Personal Assistant to the Business Manager Diocese of Sandhurst)

" My investment is in good hands with Hayley. "

I have had Hayley as my Property Manager for a number of years & I am very impressed with her attitude of getting things done quickly & easily. Any issue is dealt with straight away & I am confident my tenants are looked after with the greatest of respect. Her knowledge of the rental industry is amazing, to let me know of things that require attention now or if in 3 months time is a valuable tool for me to work an accurate budget for my investment. I am looking forward to working with Haley for a long time to come, my investment is in good hands.

Tracey Scott

" It's rare to find somebody who obviously enjoys their job and can make people feel special. "

Four years ago I embarked on a new adventure . After having always owned my own home I decided a sea change was in order and decided to move back to Bendigo and rent a property. With the wonderful help from DCK I very quickly found and fell in love with a property which was perfect to meet my requirements. After settling in and realizing that this was to be my home I set about creating my own space. When it came time for the regular property inspection I was really unsure of what to expect. I was sure I would be uncomfortable with a complete stranger in the guise of property manager wondering through the house. My fears were very quickly dispelled from the first time I greeted Hayley at my door. With her vivacious warm personality she immediately put me at ease . It is obvious that she is not just the most delightful person but professionally she obviously has the interests of all parties at heart . She always makes sure that any issues I have are attended to promptly and her inspections are done in such a thorough professional manner . It is a rare quality to find somebody who obviously enjoys their job and who can make people feel special. I actually look forward to Hayley’s visits now she feels like an old friend and her presence really brightens up the day . Congratulations DCK on having such a treasure on your team .

Christine Fiske

" Hayley is an exceptional Property Manager. "

I have had the pleasure to have Hayley and her team act as my residential property manager for the last few years. Hayley manages 10 properties for me and is an exceptional property manager. She keeps me up to date with what is relevant. Suggests when works need to be done to maintain the capital value. Achieves market rents whilst maintaining full occupancy. Suggests tenants who are right for the property and pay rent on time and has a professional manner. I would highly recommend Hayley to anyone looking for a professional, competent and nice person to manage their property, be it one or many

Graeme

" I trust Hayley with my properties as she treats them as her own. "

I value the relationship I have with Hayley and highly recommend to anyone looking for an honest, upfront & professional manager. I have been approached on a number of occasions to look at alternate agents, the reason I haven't entertained this is due to being especially impressed and happy with the service Hayley and her team offer to me as a property owner. I am updated regularly with anything that requires my attention, otherwise the team work behind the scenes to ensure my properties are being well looked after & maintained etc. I trust Hayley with my properties as she treats them as her own. I especially appreciate the upfront & honest approach with no BS.

Kurt Ross

" Always keeps in contact with us. "

Hi Hayley I would like to say how well you manage our properties, very efficiently and you always keep in contact with us. Which we know that if something goes wrong you always contact us asap to have the problem solved. That helps to keep a well maintained property. Regards

Peter & Laurel

" Hayley's communication & professionalism are excellent. "

Hayley Walden-Dickie has managed our property for many years, and we have always felt she is very reliable and professional. We had the difficult and sad experience of our tenant in the property being found deceased. Hayley very ably dealt with all the issues that arose from this - she ensured that the property was vacated, and then advised us of the extensive renovations necessary before the property could be rented out again. She then oversaw the renovations, and ensured that they were carried out to a high standard. Hayley's competent managing of all of that meant that we were not worried about the property. She kept us informed, provided us with quotes for work needed, and provided us with photographs, so we were well informed. She was then able to find reliable tenants, who look after the property well. Hayley's communication and professionalism are excellent, and she provides us with detailed routine inspection reports on our property, so we know it is being managed efficiently. We highly recommend Hayley.

Karen Coffield & David Feith

" She is a delight to have as my Property Manager. "

Hayley is very friendly, outgoing and easy to communicate with. She is very helpful when it comes to fixing things around the house we rent. She is very prompt to my emails. She is very thorough with inspections and on time. She is a delight and down to earth human being to have as my Property Manager. She brings life to a place and I think for DCK, Hayley is a diamond.

Geeta

" Thanks & praise for Hayley "

I have been a landlord with DCK for well in excess of 25 years - originally starting with Josie Stewart as our first property manager almost when she started! During that period of time we have had several managers, all of them have served us well. Recently we have experienced a couple of very unusual dramas that Hayley has assisted us extremely well. In October 2017 we had a flood in one of our units in Quarry Hill that caused the majority of the ground floor to require to be totally replaced. That included carpets, joinery, plaster, paint work, etc. I had considerable issues with the building contractor appointed by the insurance company and during this very frustrating time, Hayley was a great aid and assistance liaising with the tenant and ourselves. Luckily the tenant was moving to alternate premises so the inconvenience caused by the disastrous builder did not impact greatly on his accommodation. Eventually I was able to achieve a satisfactory product and I thank Hayley for her assistance during this period. The second issue was in May this year when a fire in another unit we have in Quarry Hill, caused the main bedroom to require total replacement and the balance of the unit to be totally cleaned and repainted. The tenant had to vacate whilst this work was undertaken. Luckily the building contractor appointed this time did a fantastic job and the work was completed in 6 weeks. Once again all through this process Hayley was tremendous in updating both ourselves and the tenant with progress of the works. I managed the process from a distance but Hayley was instrumental if I required any local assistance. She was also a great help to us in sorting out the "loss of rentals" claim with the insurance company in providing certain documentation that the company was requesting. It should also be noted that the tenant was very patient and accepting of the circumstances. In conclusion I would like to pass onto the Directors of DCK my thanks and praise for the help and assistance that Hayley undertook during both of these dramas. It was certainly comforting to know that she was there as a strong backup support and a great link to the tenants.Well done. Thank you & warm regards.

Phillip Webb

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