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Hayley Walden-Dickie

Senior Property Manager

“I love being active and involved in the local community. Bendigo is such a great place to live, work and raise a family. I feel so lucky to call Bendigo home.”

Hayley, a dedicated working mother of four, found her passion in property management after years in high level management for hospitality and operating her own beauty salon. 

Since joining DCK in 2017, her exceptional time management and communication skills have led to rapid promotions and strong client relationships. As Senior Property Manager, Hayley continues to lead a portfolio of properties where her strong client relationships give reward for all of her hard work. Hayley uses her passion for property management to effectively train, mentor, and empower staff in our team.

Balancing work with family, alongside husband Kris, she finds fulfillment in both her career and personal life. When not managing properties or kids’ activities, Hayley enjoys travel, cruising and entertaining friends with platters and drinks.

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" I would recommend the DCK team to manage your rental property "

The team at DCK have managed the rental of my Golden Square investment property over the past 8 1/2 years. For the past 6 years, Hayley has been my rental manager. I have found her to be very competent and professional in her interactions with me. I would definitely recommend DCK to anyone looking for a real estate company to manage all aspects of renting out their Bendigo investment property.

M. E. J.

" Hayley never fails! "

We have had our rental properties with DCK (more specifically Hayley) for many years. With Hayley at the helm we have never experienced any problems with our tenants. Thanks Hayley!

Jillian Maw

" Fantastic People "

To call DCK impressive does them a vast understatement, these people go beyond. period. They are fast with feedback and information, they are patient and kind with their tenants and respectful to everyone and their background. They were a pleasure to deal with, and incredibly conscientious with me personally.

Thomas Freeth

" Easy, Fast and professional "

Super fast process and really easy to communicate/deal with. Made the process extremely smooth.

Andrew Willett

" Great Service, Lovely Team "

The team at DCK have been incredibly flexible and accommodating at every step of the way while I was viewing, applying and moving into my property. They responded to every email and call very quickly and have been very friendly and easy to talk to. I’m very happy with my decision to rent through DCK.

India Adams

" The best in town. Highly recommended! "

I have been dealing with Hayley and the team from DCK for many years. Great communication and always great to deal with. Highly recommended.

Mina Takakis

" Fantastic Agent "

We use DCK and Hayley for our property, no issues is to big for her to handle and we are kept informed of anything that needs to be done and it’s sorted promptly. We have had great tenants with no issues too.. which is always a good thing.

Damian Giannangelo

" Great service "

I have found working with Hayley in renting our house out has been great. She has kept us in the loop with every step and has been really professional in every chat and email I have had with her. We feel at ease and comfortable knowing that Hayley has our best interests at heart with looking after our house which was once our home. Working with DCK as a whole has been great every time I have called I have always been greeted with friendly and helpful people. I would highly recommend DCK and Hayley for people to help get great tenants in a property.

Tyson Ellery

" Fabulous Property Manager "

Hayley is personable and professional and should be the gold standard for emerging graduates.

Julienne Dibella

" Industry Leaders "

A pleasure to deal with the talented team of industry professionals at DCK. Fast and efficient response to all requests coupled with professional trade assistance when required.

Charlie Bellamy

" DCK Agent - Hayley "

Our dealings with DCK have overall been positive. Hayley offered advice and walked us through the steps as new landlords, which we appreciated. She communicated both in a timely manner via phone and email which was useful. Hayley has experience and was able to share her knowledge with us.

Tanya Tomic

" Easy rental application process "

Jasmine and Hayley made our application process quick and easy. We always received a timely reply with helpful information, would highly recommend the team at DCK.

Nicholas West

" Really good experience with DCK "

I have had a good experience with Hayley at DCK, she gave me all the info to get my house ready for it to be leased. When the time came to advertising and picking the tenant it went really quickly and had no issues at all. would recommend.

Patrick Keating

" Excellent service "

I have been a loyal DCK client for 20+ years. There property management team are an example to all. Efficient polite and proactive. Can not fault them.

Graeme Stewart

" Helpful and Friendly "

We have dealt with Hayley at DCK for quite some time and have always found her to be very professional and helpful in managing our investment property.

Stephen Brown

" The staff where very helpful and friendly during the application process "

Excellent service so far, the whole process has been a pleasure.

Simone Simmons

" Property Management "

We have used DCK for over ten years as the letting agent for our property in Bendigo. In that time we have had several property managers and have found them all to be extremely professional with their advice and help, their inspections have been carried out thoroughly and we have always been contacted immediately should the tenant have any issues. Unfortunately the property was impacted by flooding in early January and the tenant had to vacate the premises. Whilst going through the lengthy process of getting the property restored via the insurance company and their builders, we have had excellent support and help from Hayley Walden- Dickie who has not only helped us but has also been keeping the tenant advised of progress as she is keen to move back in when works are completed. Going to the property to provide photos of the original damage, organising fitting of a lock box for trades, advice on curtain manufacturers and other trades to help out in the renovation process have made it a lot easier for us as we are living interstate. We are extremely grateful to Hayley for all her help and would like to think that this is a reflection of the company and its employees as a whole. We would have no hesitation in recommending DCK.

Jim & Heather Fisher

" Professionalism, expertise and knowledge "

We have been very fortunate to have Hayley manage our properties for over a decade. Hayley’ professionalism, expertise and knowledge in Bendigo’s real estate market was evident from the first time we met . We’ve partnered with Hayley to lease two of our investment properties and each time she has provided us with detailed analysis of the local market, helped us understand the kind of tenants and prices to advertise, and importantly the marketing to attract quality tenants. Throughout these dealings, Hayley has been incredibly communicative, especially when we moved interstate. Her prompt and detailed calls and emails, has always kept us informed about every development. This was never more evident in her professional and caring approach during the COVID years, where face to face dealings were impossible, so with her professionalism and attention we always felt reassured we were in very safe and capable hands, and all with a very personal touch. Whatever our needs to manage our properties, Hayley has always had the wonderful ability to clearly explain the complex stuff, while making sure that our best interests where always the number one priority. Another facet is her genuineness and ability to make herself available to us… we always felt like a special customer who was getting the personal touch! We can’t thank Hayley enough for all the guidance, professionalism, support and friendliness she has given us.

Hagen Rieck

" Good Overall "

Overall standard she does good service. Seems professional and communicates well when it is needed.

Hong Wei Chia

" Professional Rental Agency "

We changed from another agency and have been very happy with the knowledge and service required to successfully manage our rental property. Safety and compliance checks identified and brought to standard, property rented within 1 week, ongoing maintenance issues highlighted quickly and efficiently so our tenants can enjoy a well maintained property.

George Taylor

" Great Service in Property Management "

Hayley and her team have been excellent in managing my rental property. Always responsive and with sound advice.

JD Swan

" Service & Professionalism "

Our 5-star review comes after 20 years with DCK; mainly with Hayley Walden-Dickie. It went well; we were pleased with the level of service and the professionalism.

Peter Symons

" Experienced Property Managers "

I rented a house through DCK for three years. They were professional, easy to deal with, always quick if I had any maintenance that needed doing and when it came to moving out they were very easy to deal with. Would definitely rent through them again and property manager Hayley was nothing but helpful

Sharleah Hay

" Shout Out "

Just a quick shout out to Hayley Walden-Dickie she was our rental property manager for the last 12 months and has been exceptional. She is warm, knowledgeable, attentive, and committed to ensuring that both landlord and tenant are satisfied. She is so friendly, personable and was always willing to help with any query. Overall, Hayley is an outstanding property manager who truly cares and it shows. Thanks, Hayley, for making our tenancy a wonderful experience.

Brandy Kyle

" Best Rental Experience "

Hands down the best rental experience I have had. Hayley and the team were friendly, prompt and professional. Highly recommended the team at DCK. Thank you.

Benjamin Hogan

" We would highly recommend Hayley; personal yet professional. "

Hayley has been managing our investment properties for a number of years now; in that time we have found her to be extraordinarily proficient in ensuring our properties are maintained at a high standard. Her communication skills are second to none and we are very appreciative of this especially when we were living interstate. Hayley has always maintained a personal yet professional relationship with our tenants and ourselves. We would highly recommend her to look after any property.

Matt & Kylie Jones

" Thank you for your professional management services, we'll definitely recommend you. "

Winnie and I wish to acknowledge and thank you for the way you have been managing our property. You have been very prompt in dealing with any problem, and keeping us up to date. We could not find any fault in your professional services. Will surely recommend you to my friends looking for a trustworthy agent in Bendigo.

Ajit Emmanuel

" Exceptional Property Manager. "

Hayley is a very friendly, approachable, outgoing and honest Property Manager who has been great to work with. She is a down to earth Property Manager who is always willing to listen and help, this includes appraising properties that I am keen to purchase. With me being outside of Bendigo, she has also been of great help with getting quotes and organising tradesmen to fix repairs - be it small or big. She keeps me up to date with what is relevant and suggests when works need to be done to maintain the capital value. She helps achieve market rents whilst maintaining full occupancy. I would highly recommend Hayley to anyone looking for a professional, competent Property Manager to manage their property, be it one or many!!

Senthil Nathan

" When we purchased our next investment property Hayley was the obvious choice to manage it. "

Hayley has managed our rental property for a number of years, she has found high caliber tenants and ensured all inspections and maintenance are handled seamlessly to help protect our investment. She is efficient, personable and confidently handles any issues that arise. We get excellent rental return and love that both landlords and tenants are so well taken care of. When we purchased our next investment property Hayley was the obvious choice to manage it.

Sarah & Simon

" Exceptionally efficient in her Property Manager role. "

Hayley has been our Property Manager for several years, managing our two rental properties. She has a lovely, warm and friendly disposition and is exceptionally efficient in her role. We have always felt very comfortable with Hayley managing our properties; she is very professional and keeps us informed of any issues that may arise. Regular Inspection Reports are provided to us. I would have no hesitation in recommending Hayley to any Landlord that requires an efficient Property Manager.

Jilian Maw

" Always approachable & very friendly. "

Michelle and I have been dealing with Hayley from DCK rentals now for approximately 4 years and in that time she has managed our rental properties in the most professional way . Hayley always made sure that we are kept up to speed in everything that is required and done to our properties . Hayley is very approachable and always very friendly and courteous in the manner she deals with us . I would have no concerns in recommending Hayley to any other investor who requires a professional competent property manager

Peter & Michelle Dillon

" Hayley has always had great communication and made dealing with tenants and any issues very seamless. "

We have had our property with DCK for over a decade and have only positive things to say about the property management of it. Hayley has been our direct contact for a few years now and has always had great communication, has made dealing with tenants and any issues very seamless. It has been a pleasure working with her and I highly recommend her.

Catherine and Libby

" We appreciate your support & know our tenants are being well cared for. "

Hayley you please pass on my appreciation to yourself and your team for the great work that you do. I appreciate the support you offer and we know our tenants are being cared for and afforded the attention we would like them to have. I feel our relationship between DCK and yourself flows on to the tenant and I thank you for that. We have a good tenant in our property and we take comfort in knowing that you are always mindful of the tenant with any issues that may come up and deal with the issues in a proactive and respectful manner. Little things like arranging for a gutter clean at the same time as a garden maintenance visit to save two trips is just one example of this. For this attention I thank you.

Sally Holmes (Personal Assistant to the Business Manager Diocese of Sandhurst)

" My investment is in good hands with Hayley. "

I have had Hayley as my Property Manager for a number of years & I am very impressed with her attitude of getting things done quickly & easily. Any issue is dealt with straight away & I am confident my tenants are looked after with the greatest of respect. Her knowledge of the rental industry is amazing, to let me know of things that require attention now or if in 3 months time is a valuable tool for me to work an accurate budget for my investment. I am looking forward to working with Haley for a long time to come, my investment is in good hands.

Tracey Scott

" It's rare to find somebody who obviously enjoys their job and can make people feel special. "

Four years ago I embarked on a new adventure . After having always owned my own home I decided a sea change was in order and decided to move back to Bendigo and rent a property. With the wonderful help from DCK I very quickly found and fell in love with a property which was perfect to meet my requirements. After settling in and realizing that this was to be my home I set about creating my own space. When it came time for the regular property inspection I was really unsure of what to expect. I was sure I would be uncomfortable with a complete stranger in the guise of property manager wondering through the house. My fears were very quickly dispelled from the first time I greeted Hayley at my door. With her vivacious warm personality she immediately put me at ease . It is obvious that she is not just the most delightful person but professionally she obviously has the interests of all parties at heart . She always makes sure that any issues I have are attended to promptly and her inspections are done in such a thorough professional manner . It is a rare quality to find somebody who obviously enjoys their job and who can make people feel special. I actually look forward to Hayley’s visits now she feels like an old friend and her presence really brightens up the day . Congratulations DCK on having such a treasure on your team .

Christine Fiske

" Hayley is an exceptional Property Manager. "

I have had the pleasure to have Hayley and her team act as my residential property manager for the last few years. Hayley manages 10 properties for me and is an exceptional property manager. She keeps me up to date with what is relevant. Suggests when works need to be done to maintain the capital value. Achieves market rents whilst maintaining full occupancy. Suggests tenants who are right for the property and pay rent on time and has a professional manner. I would highly recommend Hayley to anyone looking for a professional, competent and nice person to manage their property, be it one or many

Graeme

" She is a delight to have as my Property Manager. "

Hayley is very friendly, outgoing and easy to communicate with. She is very helpful when it comes to fixing things around the house we rent. She is very prompt to my emails. She is very thorough with inspections and on time. She is a delight and down to earth human being to have as my Property Manager. She brings life to a place and I think for DCK, Hayley is a diamond.

Geeta

" Hayley's communication & professionalism are excellent. "

Hayley Walden-Dickie has managed our property for many years, and we have always felt she is very reliable and professional. We had the difficult and sad experience of our tenant in the property being found deceased. Hayley very ably dealt with all the issues that arose from this - she ensured that the property was vacated, and then advised us of the extensive renovations necessary before the property could be rented out again. She then oversaw the renovations, and ensured that they were carried out to a high standard. Hayley's competent managing of all of that meant that we were not worried about the property. She kept us informed, provided us with quotes for work needed, and provided us with photographs, so we were well informed. She was then able to find reliable tenants, who look after the property well. Hayley's communication and professionalism are excellent, and she provides us with detailed routine inspection reports on our property, so we know it is being managed efficiently. We highly recommend Hayley.

Karen Coffield & David Feith

" Always keeps in contact with us. "

Hi Hayley I would like to say how well you manage our properties, very efficiently and you always keep in contact with us. Which we know that if something goes wrong you always contact us asap to have the problem solved. That helps to keep a well maintained property. Regards

Peter & Laurel

" I trust Hayley with my properties as she treats them as her own. "

I value the relationship I have with Hayley and highly recommend to anyone looking for an honest, upfront & professional manager. I have been approached on a number of occasions to look at alternate agents, the reason I haven't entertained this is due to being especially impressed and happy with the service Hayley and her team offer to me as a property owner. I am updated regularly with anything that requires my attention, otherwise the team work behind the scenes to ensure my properties are being well looked after & maintained etc. I trust Hayley with my properties as she treats them as her own. I especially appreciate the upfront & honest approach with no BS.

Kurt Ross

" Thanks & praise for Hayley "

I have been a landlord with DCK for well in excess of 25 years - originally starting with Josie Stewart as our first property manager almost when she started! During that period of time we have had several managers, all of them have served us well. Recently we have experienced a couple of very unusual dramas that Hayley has assisted us extremely well. In October 2017 we had a flood in one of our units in Quarry Hill that caused the majority of the ground floor to require to be totally replaced. That included carpets, joinery, plaster, paint work, etc. I had considerable issues with the building contractor appointed by the insurance company and during this very frustrating time, Hayley was a great aid and assistance liaising with the tenant and ourselves. Luckily the tenant was moving to alternate premises so the inconvenience caused by the disastrous builder did not impact greatly on his accommodation. Eventually I was able to achieve a satisfactory product and I thank Hayley for her assistance during this period. The second issue was in May this year when a fire in another unit we have in Quarry Hill, caused the main bedroom to require total replacement and the balance of the unit to be totally cleaned and repainted. The tenant had to vacate whilst this work was undertaken. Luckily the building contractor appointed this time did a fantastic job and the work was completed in 6 weeks. Once again all through this process Hayley was tremendous in updating both ourselves and the tenant with progress of the works. I managed the process from a distance but Hayley was instrumental if I required any local assistance. She was also a great help to us in sorting out the "loss of rentals" claim with the insurance company in providing certain documentation that the company was requesting. It should also be noted that the tenant was very patient and accepting of the circumstances. In conclusion I would like to pass onto the Directors of DCK my thanks and praise for the help and assistance that Hayley undertook during both of these dramas. It was certainly comforting to know that she was there as a strong backup support and a great link to the tenants.Well done. Thank you & warm regards.

Phillip Webb

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