Great work ethics, reliability and trust worthiness is hard to find

From: N Campbell Sent: Friday, 18 March 2016 11:54 AM To: Matt Bowles Subject: Thank you G'day Matthew Just passing on our appreciation for the great job done for us by Kaye in the sale of Clee crescent property recently, her great work ethics, reliability and trust worthiness is hard to find in the business world these days. The property was the first reno flip completed and we will undoubtedly use your company again. Many thanks for a job well done. Regards

- Neil and Mary Campbell

We will never do business with anyone else

From: "Pata, Rebecca J" Date: 9 January 2016 at 12:41:13 AM AEDT To: Kaye Lazenby <Kaye@dck.com.au> Subject: Review Kaye, we cannot thank you enough for your absolute professionalism in selling yet another home for us in record time. We are convinced you never sleep! Thank you for being honest, thorough, and an absolute pleasure to deal with. You are an excellent communicator and just a joy to deal with. Not to mention getting us our top price. There is no one else that comes close in comparison to you. Thank you. We will never do business with anyone else.

- Bec Patā

Outstanding Customer Service & Competency

21/01/2016Mr Matt BowlesDear Matt, Letter of Commendation for Kaye Lazenby’s Outstanding Customer Service and Competency In 2015 the extended Beattie family experienced such unbearable loss, first with my sister in late January and then suddenly my mother four months later.  The grief so overwhelmed us all that the last thing we could even begin to contemplate was making arrangements for the sale of the family home. After some months, we accepted that it was an inevitable necessity. Kaye from the first point of contact was engaging, warm and exuded a strong sense of confidence that she could take this burden from the family. The relief this brought was immeasurable. From this point forward Kaye coordinated all aspects of marketing, communications, administration and salesmanship with precision, integrity and poise. Kaye was persistent and reliable in following potential buyers and keeping us informed of progress. She very astutely used a keen balance of determination and diplomacy which resulted in a high level of engagement and likability with a subtle undercurrent of motivation to achieve a sale.  This sophisticated set of skills is not readily applied by salespeople generally, and takes life experience and high level negotiation and people skills to achieve. I have no doubt Kaye’s vocation chose her. Her performance, 100% reliability, and warmth set her apart from her peers. Kaye exemplifies the ideal real estate agent and her knowledge, skills and fine-tuned approach should be harnessed and replicated. Those who are new to the real estate industry stand to gain considerably with Kaye as mentor. I feel grateful and blessed to have had such a difficult situation taken off my hands and managed proficiently and with humanity. Yours most sincerely and with gratitude,

- Sue Beattie-Johnson

It takes a lot to impress us. Kaye achieved a fabulous result.

17/09/2015 We have been real estate agents ourselves – which makes us incredibly fussy about the agent we would choose to represent our property. It takes a lot to impress us. We have dealt with Kaye most recently in selling an investment of ours, which sold at the first open home and at the top of price range. Kaye has also achieved fabulous results for other family members too. Kaye's attention to detail and follow ups are impeccable. What I really appreciate the most is that she does not talk rubbish, like so many sales people have a habit of doing. She really understands and demonstrates integrity. Although we are very experienced in real estate, like everyone, we tend to get stressed when putting our own property on the market. We need to know that everything is being attended to at the right time and in the right way. Kaye understands this implicitly, she kept us informed the whole time, and made all the right calls when needed. We felt safe and taken care of, we knew we could trust her advice, not only from her many years of experience, but who she is at her core. We were amazed at how an agent who has so many other homes she is marketing, always had the time to be there for us when we needed her. I can see why she is so successful. Now to buy the next one, who will we talk to first? – Kaye of course!

- M & P Fields

Going the extra mile

23/08/2015 Dear Leonie Sending this with thanks for your work in selling my house. First you gave me a pleasant surprise with your suggested sale price, which you were able to assure me was well founded. Next you had two couples keen to purchase and you worked things through with both potential buyers to give them the best chance. You expressed genuine interest and empathy for these people while still working to sell the house for me for the best result.  I’m sure the buyers have been encouraged by your ongoing contact while we’ve waited for settlement. Many thanks for the outcome. I bought, rented and sold with DCK. The rental managers did a great job for me & the sale has been managed really well. With DCK I have experienced professionalism and also a willingness, if needed, to go the extra mile. Kind Regards

- Julie Trinnick

Amazing & Professional Dealings

24 July 2015 To the Directors,  I would like to bring to your attention the amazing and professional dealings that l have had with the Sale of our house.  I have never had an experience like this and was very pleased that this unique person, Leonie Butler managed to sell our house in just under 2 weeks.  She understood that I had to move my property fast as I had my family, business and 2 properties to attend to. Leonie stepped into overdrive and did not let up, she was honest, professional and very passionate. Nothing was a problem and she went above and beyond and answered every call. Once again I would like to highly praise Leonie for her service and would certainly recommend her.  It was an absolute pleasure dealing with her;  you have one very big asset with Leonie in your organisation. Regards,

- Dave Allott ( DAVE\'S QUALITY GARDEN SERVICE P/L)

We would recommend Leonie to any persons requiring real estate assistance

22-06-2015   DCK Real Estate - Attention: Mr Robert Ketterer   Dear Sir Just a note to tell you we had a happy experience in the sale of our property in Lowndes Street Kennington and the purchase of our new property in Crook Street Strathdale. Both transactions were carried out by Leonie Butler in a considerate ansd businesslike way. All our queries were attended to in a happy and prompt manner. We would recommend Leonie to any persons requiring real estate assistance. Regards

- Stuart & Connie Heal

Immediately impressed by her warm, friendly, professional manner

Mr Matt Bowles – Sales Manager 19 May 2015 Reference for KAYE LAZENBY We first met Kaye Lazenby at an open house and were immediately impressed by her warm, friendly professional manner. When we decided to sell one of our investment properties we approached Kaye to give us an appraisal on our property. She presented in a very professional manner and displayed an enthusiasm for our property offering many practical simple ideas to present our property “in the best light.” Her marketing folder contained lots of relevant information as well as references from satisfied clients. Through clear, direct communication and wide knowledge of the local market, she clearly convinced us that she was the one who we wanted to sell our property. From that point she kept us informed of everything relevant to the sale of our property. Regular texts kept us up to date with everything that was happening. She certainly followed up on every possible lead and informed us of this!!! To our delight the property sold before officially going on the market! Kaye used her excellent negotiation skills to secure a very pleasing price. We would have no hesitation of recommending Kaye in regard to any aspect of buying and selling real estate in Bendigo. Two very satisfied clients

- Jenny & Brendan Delaney

Pleasant nature & professionalism

30.04.2015 Attention: Matthew Bowles   (Director Residential Sales) Dear Sir We have just had our home sold by your Company at  Midland Hwy Huntly and by your representative Mrs Kaye Lazenby. My wife & I were put at ease by Kaye as she led us through the process of selling our home, from signing the Section.32 through to settlement. Kaye informed us of the progress our sale had reached at all stages of the sale. With reps like Kaye with her pleasant nature and professionalism you can be assured of success. Thank you

- John & Elaine Yard

In all my years of buying & selling homes you're the best Agent I have ever met!

12/01/2015 Dear Kaye I would like to take this opportunity of thanking you for selling my home. In all my years of buying & selling homes you have been the best Agent I have ever met; your attention to detail in every phase of selling was fantastic. Thanks also to Martyn for his input. I am absolutely delighted & hope the next part of my life at the village will go as smoothly as this has. Sincerely

- Jackie Stevens