RE:  Property Manager Karena Knee & Letting Agent Michelle Crowley From: Jason Cendron-Harvie Sent: Tuesday, 2 June 2015 2:20 PM To: Karena Knee Subject: Glencoe Street - Inspection Hi Karena,  I just wanted to write a very quick email complimenting your team member (I apologise, I am terrible with names) who attended the Inspection today for XX Glencoe St.   She was incredibly friendly and helpful and had no hesitation in taking the time to show myself and the other lady attending the inspection another property managed by DCK on Mafeking St, which was similar to what we were both looking at.  It showed a real willingness to try and assist and meet our needs.  I have attended a few inspections now over the past few weeks in my search for a place here in Bendigo and in every way your team member excelled.   I am also very thankful for your efforts in being as accommodating as possible to my work commitments relative to an inspection time for Glencoe St.  This is in stark contrast to the impression I have been given by some other Real Estate agents I have made inquiries with. As someone working in a customer service role I felt I needed to acknowledge this today.  I hope you would please pass on my feedback to your colleague as well. Kind regards,  Jason Cendron-Harvie

- Anonymous

Mr Matt Bowles – Sales Manager 19 May 2015 Reference for KAYE LAZENBY We first met Kaye Lazenby at an open house and were immediately impressed by her warm, friendly professional manner. When we decided to sell one of our investment properties we approached Kaye to give us an appraisal on our property. She presented in a very professional manner and displayed an enthusiasm for our property offering many practical simple ideas to present our property “in the best light.” Her marketing folder contained lots of relevant information as well as references from satisfied clients. Through clear, direct communication and wide knowledge of the local market, she clearly convinced us that she was the one who we wanted to sell our property. From that point she kept us informed of everything relevant to the sale of our property. Regular texts kept us up to date with everything that was happening. She certainly followed up on every possible lead and informed us of this!!! To our delight the property sold before officially going on the market! Kaye used her excellent negotiation skills to secure a very pleasing price. We would have no hesitation of recommending Kaye in regard to any aspect of buying and selling real estate in Bendigo. Two very satisfied clients, Jenny & Brendan Delaney.

- Anonymous

20 May 2015 Director of Residential Sales - Mr Matt Bowles Dear Matt I am writing to you to express my sincere gratitude and appreciation to the Team at DCK, in particular Jenny Donaldson. My wife and I decided to sell our property, our family home, a 15 acre lifestyle property at Goornong. Our first choice was to try DCK and I must say it’s one of the smartest choices that I’ve made. From our initial contact when we first walked through the doors of your office, right through the sales process and up to settlement, your staff have been nothing but friendly, courteous and helpful. We were fortunate enough to have Jenny Donaldson handle our Sale and what a fantastic salesperson she is. Jenny came out and inspected our property and had people coming through within days. The customer service Jenny provided to us and the prospective buyers that came through our house was second to none. Jenny kept regular contact with us and involved us in every single aspect of the sales process. Within one week of our property going on the market, Jenny had our place sold.  An unbelievable result! Jenny Donaldson is a lovely lady with great people and communication skills; and is an asset to your team and a wonderful ambassador for the DCK brand. I cannot speak highly enough of our experience with Jenny and DCK. I would have absolutely no hesitation in recommending Jenny Donaldson and DCK to any prospective sellers or purchasers. “Thank you Jenny.” Kind Regards Mark Herman P.S I would also like to make special mention in relation to Dannielle Sexton who helped with the sale and assisted us when Jenny was away overseas. Danielle was as equally impressive as Jenny and an absolute pleasure to deal with. “Thank you Danielle.”

- Anonymous

30.04.2015 Attention: Matthew Bowles   (Director Residential Sales)                                                                                                                        Dear Sir We have just had our home sold by your Company at  XXX Midland Hwy Huntly and by your representative Mrs Kaye Lazenby. My wife & I were put at ease by Kaye as she led us through the process of selling our home, from signing the Section.32 through to settlement. Kaye informed us of the progress our sale had reached at all stages of the sale. With reps like Kaye with her pleasant nature and professionalism you can be assured of success. Thank you John & Elaine Yarde

- Anonymous

From: Craig Clifton Sent: Thursday, 30 April 2015 9:43 PM To: Lauren Wedlick Subject: Lauren Thanks for your email re: the impending due date for a property inspection and expiry of the lease. Glenda or I would like to be present for the inspection. Please advise me of your plans.  We also intend to continue to lease the property and would be pleased (subject to the inspection outcome) for the current tenants to continue. Thanks also for the excellent service you provide. I really appreciate your timely communication and responsiveness. We have another investment property (not in Bendigo) and the service you provide is vastly superior to what we receive from the other property management firm.  Thanks Craig

- Anonymous

Dear Matt, I am writing to you in regards to the sale of 241 Allingham Street. I want to express my sincere gratitude to DCK and especially Danielle for her hard work in selling our home. Danielle's communication skills, knowledge, professional attitude and dedication in looking after us was always at the highest level. I was grateful for Danielle's honesty and committed drive during the sale of our home.  It was a wonderful and easy experience for us due to Danielle's professionalism but caring attitude; she had our best interests at heart and got a great outcome. Danielle does DCK's reputation proud and is a great asset to your company.  Dannielle made selling our house a wonderful experience and we will be - and have been  - recommending DCK and Danielle to many friends, family and work colleagues. Thank you for this experience we are forever grateful. Kind Regards Annette and Peter Forbes

- Anonymous

Dear Lee Bill and I thank you for your constant professionalism and patience in selling our home. We always knew about the state of play thanks to your excellent communication. We are now settled in our new home and know we've made the right decision in coming here. Kind Regards

- Marg & Bill Beasley

12/01/2015 Dear Kaye I would like to take this opportunity of thanking you for selling my home. In all my years of buying & selling homes you have been the best Agent I have ever met; your attention to detail in every phase of selling was fantastic. Thanks also to Martyn for his input. I am absolutely delighted & hope the next part of my life at the village will go as smoothly as this has. Sincerely Jackie Stevens

- Anonymous

18/12/2014 Hi Josie I just wanted to pass on my appreciation of the work Karena Knee has done managing my property at  Larritt Street, Bendigo, since taking over several months ago. As you'd be aware we have had several issues with tenants over the years and most recently have had to evict the most recent tenant. I have been very pleased with the way Karena has managed this process and the outcome for us has been no real net loss of income or substantial damage to the property & hopefully much better tenants!! Most recently we were working at the property over the weekend and Karena dropped in to see how we were going. Anyway I just wanted to pass on my recognition of her efforts. Regards Jason McGregor

- Anonymous

Attention: Mr. Lee Savage Re: Lot 11 Garden Drive Epsom Dear Lee I would like to sincerely and personally thank you for the fantastic experience I had selling my first home, which wouldn’t have been possible without your flawless service. At the beginning of the process, for a first time vendor it’s extremely nerve racking trying to identify the most suitable real estate agent because you want to be sure it’s someone you can trust, rely on, communicate well with, and most of all reach a final sale which is rewarding for all involved. From my point of view you have all these attributes which made the experience not only exciting but enjoyable. Whilst searching for a real estate agent I did liaise with some of the competition to gauge what was available, and although their fees were slightly lower, it was your honesty about the potential sale price which was the defining factor as well as the professionalism of your approach. The most memorable part of the experience for me will always be the fact that my property sold close to the asking price before the house was even put on the market or advertised. It proves that you and Dungey Carter Ketterer have not only looked after me as a client but also looked after others in the industry, resulting in an extensive and reputable client base.  As a result I will not hesitate in engaging your services again in the near future, and will continue to promote the fantastic service I received to others. I look forward to working with you again in the near future. Yours Sincerely Jacob Spence (Building Surveyor)

- Anonymous