I recently purchased my first home through DCK Real Estate's Lee Savage.
Lee was refreshingly pleasant to deal with; making me feel comfortable and not under pressure. He was informative, personal and professional.
I really appreciate Lee following through on his word and always getting back to me in a timely manner.
Thanks Lee for making my first home buying experience a pleasant one.
Dear Mr Ketterer
re: Property @ Betty's Lane Junortoun
Myself & Robert are the purchaser's of the above property and we wanted to write to you to congratulate Estate Agent Kaye Angove who handled the transaction on behalf of your clients.
During the process there were one or two ups & downs; but due to Kaye's professionalism & diplomacy, she kept the process moving forward - acting both in your clients' best interest, but also keeping us informed & things amicable.
Kaye is most definitely a credit to your business and due to her management skills throughout, I would not hesitate to highly recommend DCK Real Estate Agents to anyone thinking of buying, selling or renting property.
Please would you be kind enough to pass on our regards to Kaye for her outstanding work.
From: Paul Ducker
Sent: Sunday, 30 March 2014 07:52 PM
To: Drew Cahill
Subject: Roxanne Kimberley
I have now relocated to New Zealand and I felt a strong need to drop you a quick note in reference to my assigned DCK Property Manager, Roxanne Kimberley, regarding the approximate 2 years I rented 299 View St, Bendigo, VIC.
In my time at this property I found Roxanne's service to be of an exceptional standard.
Having worked extensively in the Real Estate sector myself as a Sales Manager for Raine & Horne for a considerable period, I have an in-depth understanding of the day to day challenges faced by your typical Property Manager.
Roxanne's ability to remain professional, polite, pleasant, upbeat & positive in the face of such adversity was a pleasure to deal with. I consider Roxanne to have gone far and beyond her required duties as a Property Manager and would take this opportunity to thank her for all that she has done for me. I found her to be of great support, and wish her all the very best for the future.
I would also thank yourself and DCK in general, as I found your organization to be very professional and pleasant, in all my associated dealings with you. Thanks Andrew...
We are writing to thank you for your excellent service during the selling of our home in East Bendigo.
We wouldn't hesitate to recommend you to family & friends as you are one of the most professional service providers we have ever dealt with.
You are an excellent communicator & work very hard to look after people on both sides of the real estate transaction; continuing to provide a high level of service during the settlement period.
We liked your approachable & friendly nature when we were looking to buy and as sellers, felt we were in good hands when it came to advice on marketing & negotiating.
Of course we were extra pleased when we achieved a sale within one week of the property hitting the market!
We wish you continued success in your real estate career.
Thank you so much for your assistance & advice on selling our home.
From the first day you looked at the property you gave helpful & honest advice and made lots of suggestions from how to present the property, best advertising packages to get maximum people viewing the property and also the selling price.
We felt we were in control throughout the process as you kept in contact with us providing weekly statistics on advertising as well as feedback from potential buyers.
Thank you so much for featuring our property as the "Agent's Choice" as well as the "Property of the Week" in the Bendigo Weekly. We feel this helped maximize the exposure of our property to potential buyers & also increased our confidence in DCK & You as our agent because it showed us you were really interested in selling the property & getting the best price for us.
You were open to any changes we wanted to make during the selling period and facilitated those changes. Nothing seemed to be too hard or difficult for you.
After each open house you spent time with us discussing the next approach. You answered all our queries within a couple of hours even on the weekends. We never felt ignored and always felt you were committed to selling our property.
You are a great negotiator and we feel this is reflected in the great price you were able to get for our property prior to Auction.
Thank you so very much for all your hard work. We will gladly recommend you & your services to any future clients.
To the Directors at DCK Real Estate,
I wanted to let you know of my experience with your agency, in particular an agent that works for you Mark O’Shea.
My husband and I are planning to make the move from Melbourne to Bendigo soon and have spent the last six months or so looking for the first of hopefully many houses to invest in. In this time we have looked at many properties and dealt with many agents (around 25).
I just wanted to pass on that we have had mixed experiences with the agents in Bendigo and Mark has stood out as the best. By far.
We have been very impressed by the level of service he has provided and his wealth of knowledge. Even when he really stood to gain nothing he has put his neck out and given us advice about a market we are still finding our feet in.
With a background in customer service I strongly believe that when you experience above and beyond service you should let those involved know as it is often hard to come by these days.
Thanks for your time.
Dear Mr Bowles
I have recently settled on and moved into 4 Blackwattle Ave in Epsom and I wanted to pass on to you my compliments and appreciation of the excellent job done by Jacqueline Kelly.
In August I made a reconnaissance visit to Bendigo, knowing nothing of the area. I visited several agencies but Jacqueline stood out and I decided she was the preferred person to deal with.
She was helpful and informative and then later on very prompt in contacting me when a sale fell through on a property I thought was gone - i.e. Blackwattle . She has also been very helpful in liaising with me in Melbourne re final inspection etc.
Although I hope it is a long time before I will be selling, DCK will be my first port of call when I do so.
We just wanted to say a huge thanks to DCK for the recent sale of our house in Golden Square. We couldn’t have been happier with DCK and, in particular, with Lee Savage who was the agent handling the sale.
Lee was so easy to deal with – contactable, informative and always with a relaxed but professional approach. His appraisal of the property was spot on, his negotiation skills sharp and the dedication to our sale the best we’ve experienced. Right down to the little details, Lee had everything covered, and we always felt comfortable and on top of what was happening.
We’ve purchased, rented and now sold property with DCK, and would happily recommend your services to anyone else.
Just to confirm that we have today paid a deposit on the house in Strathdale.
Thanks for your assistance over the past few weeks.
We can honestly say, that you are the only agent in Bendigo who has kept in regular touch in an attempt to assist us with the purchase of a new property.
Many thanks, we would recommend you to anyone.
Dear Mr Ketterer
We are writing to you just to let you know how pleased we have been with the detailed attention, caring, and goodwill that Leonie Butler has shown to us with attending to our many sales and purchases of real estate over the past 12 months. Leonie has always been there to help and advise and is a very impressive asset to your business. We thank you all very much for all your help and we wish Leonie much continuing success for the future