" Outstanding Customer Service & Competency "
21/01/2016Mr Matt BowlesDear Matt, Letter of Commendation for Kaye Lazenby’s Outstanding Customer Service and Competency In 2015 the extended Beattie family experienced such unbearable loss, first with my sister in late January and then suddenly my mother four months later. The grief so overwhelmed us all that the last thing we could even begin to contemplate was making arrangements for the sale of the family home. After some months, we accepted that it was an inevitable necessity. Kaye from the first point of contact was engaging, warm and exuded a strong sense of confidence that she could take this burden from the family. The relief this brought was immeasurable. From this point forward Kaye coordinated all aspects of marketing, communications, administration and salesmanship with precision, integrity and poise. Kaye was persistent and reliable in following potential buyers and keeping us informed of progress. She very astutely used a keen balance of determination and diplomacy which resulted in a high level of engagement and likability with a subtle undercurrent of motivation to achieve a sale. This sophisticated set of skills is not readily applied by salespeople generally, and takes life experience and high level negotiation and people skills to achieve. I have no doubt Kaye’s vocation chose her. Her performance, 100% reliability, and warmth set her apart from her peers. Kaye exemplifies the ideal real estate agent and her knowledge, skills and fine-tuned approach should be harnessed and replicated. Those who are new to the real estate industry stand to gain considerably with Kaye as mentor. I feel grateful and blessed to have had such a difficult situation taken off my hands and managed proficiently and with humanity. Yours most sincerely and with gratitude,
" We will never do business with anyone else "
From: "Pata, Rebecca J" Date: 9 January 2016 at 12:41:13 AM AEDT To: Kaye Lazenby <Kaye@dck.com.au> Subject: Review Kaye, we cannot thank you enough for your absolute professionalism in selling yet another home for us in record time. We are convinced you never sleep! Thank you for being honest, thorough, and an absolute pleasure to deal with. You are an excellent communicator and just a joy to deal with. Not to mention getting us our top price. There is no one else that comes close in comparison to you. Thank you. We will never do business with anyone else.
" Great work ethics, reliability and trust worthiness is hard to find "
From: N Campbell Sent: Friday, 18 March 2016 11:54 AM To: Matt Bowles Subject: Thank you G'day Matthew Just passing on our appreciation for the great job done for us by Kaye in the sale of Clee crescent property recently, her great work ethics, reliability and trust worthiness is hard to find in the business world these days. The property was the first reno flip completed and we will undoubtedly use your company again. Many thanks for a job well done. Regards
" Both properties sold in a very short period of time & the sales proceeded smoothly "
From: Jenny Delaney Sent: Friday, 1 April 2016 2:41 PM To: Georgina Dungey Subject: Testimonial for Kaye Lazenby Over the last two years we have sold two of our investment properties through DCK with Kaye Lazenby as our agent. Both properties sold in a very short period of time and the sales proceeded smoothly, largely due to Kaye's excellent communication skills and attention to detail. Before we commenced the renovation on the second property we called Kaye in to give advice on what we should and shouldn't do and to help us to set our target toward a realistic selling price. All worked perfectly to plan. Kaye took an interest in the project and even found time to call in 'on site' to monitor progress!! She always found time for a chat which we appreciated. Throughout the campaign Kaye kept us totally informed with regular text messages and phone calls. She was highly organised and communicated in a clear and timely manner. She was always enthusiastic and was optimistic about achieving a good outcome. She used her excellent negotiation skills to secure a good financial outcome for us. With Kaye at the helm, we are confident that the sales process is hassle free and positive. We are indeed SOLD AND SATISFIED!! and would certainly use Kaye and DCK for future sales. Thankyou for creating such a postive experience for us Kaye!!
" From the first meeting with Kaye our spirits were lifted "
From: Andrew Watts Sent: Wednesday, 11 May 2016 04:02 PM To: Matt Bowles Subject: Feedback - Kaye Lazenby Hi Matt, I just wanted to pass on some feedback. Selling a house is a time consuming and stressful process. Even more so when you have already moved to another town, and need to maintain both properties. As a professional couple with two teenaged boys, our most valued commodity is time. Our family home has been on the market for nearly 6 months. It has been immaculately presented, but did not sell with our previous agent. We were not disappointed with the agent, and understood that we were selling in a difficult market. After 5 months we re-listed with Kaye Lazenby. From the first meeting with Kaye our spirits were lifted. She was positive, engaging and knowledgable. She made some simple suggestions to improve the salability of our home that could be made with modest cost and fuss. She also managed our expectations, with regular phone calls, providing genuine feedback from people who had visited our home. In business, I have always believed it is important to be honest and transparent, and not just tell the customer what they want to hear. Within a month of listing with Kaye our home sold! We had wanted to list the home with Kaye from day one. But Kaye was on holidays, and we were in a rush. We have many mutual connections, and Kaye's reputation is stellar. Thanks to Kaye and DCK for helping us to open the next chapter of our life.
" Absolute pleasure to deal with "
From: Jessica Cozens Date: 12 October 2016 at 8:04:34 AM AEDT To: Robert Ketterer REIV CEA <email@example.com> Subject: Email Agent Hi Robert, I would like to take the opportunity to sincerely thank Kaye Lazenby for the professional sale of our house. Kaye was an absolute pleasure to deal with and was very professional throughout the entire process. We found Kaye very personable and transparent between vendor and purchaser. We cannot thank Kaye enough for making the process so smooth and stress free. We would definitely recommend Kaye to anyone looking to sell their home. Yours sincerely,
" Going the extra mile "
23/08/2015 Dear Leonie Sending this with thanks for your work in selling my house. First you gave me a pleasant surprise with your suggested sale price, which you were able to assure me was well founded. Next you had two couples keen to purchase and you worked things through with both potential buyers to give them the best chance. You expressed genuine interest and empathy for these people while still working to sell the house for me for the best result. I’m sure the buyers have been encouraged by your ongoing contact while we’ve waited for settlement. Many thanks for the outcome. I bought, rented and sold with DCK. The rental managers did a great job for me & the sale has been managed really well. With DCK I have experienced professionalism and also a willingness, if needed, to go the extra mile. Kind Regards
" Amazing & professional dealings. "
I would like to bring to your attention the amazing and professional dealings that l have had with the Sale of our house. I have never had an experience like this and was very pleased that this unique person, Leonie Butler managed to sell our house in just under 2 weeks. She understood that I had to move my property fast as I had my family, business and 2 properties to attend to. Leonie stepped into overdrive and did not let up, she was honest, professional and very passionate. Nothing was a problem and she went above and beyond and answered every call. Once again I would like to highly praise Leonie for her service and would certainly recommend her. It was an absolute pleasure dealing with her; you have one very big asset with Leonie in your organization.
" Thank you for the great help I've received. "
Just thought I'd send a quick note I'd like to thank your team, especially Kris, for helping to get me in and sorted. Even with a few setbacks that couldn't be helped from your end, the help I've received has been great and I really appreciate it all. Thanks again.
" Thanks for the professional, diligent and efficient service you constantly deliver "
From: Michael Giles Date: 28 July 2014 11:21 AM To: Kaye Lazenby <firstname.lastname@example.org> Subject: RE: Kaye Lazenby Hi Kaye, The move went incredibly well, everything fell into place. I would like to again thank you for the professional, diligent and efficient service you constantly deliver. Another seamless sale completed with absolutely no issues where vendor and purchaser were delivered the goods as promised. A few of our neighbours commented on how quickly you sold the property and my response was quite simple, if you want the best, you go with the best. So well done Kaye to you and DCK on what was another very successful outcome. PS. If you set up in Woodend, we will certainly give you the business!! Kind Regards