" Amazing Service & Assistance "
Dear Makayla,I just wanted to (very belatedly) drop you a quick note to thank you for the amazing service and assistance you provided us. We were extremely despondent with the service provided by other real estate agents in the area but found your care and attention to our enquiries to be second to none. You both listened to what it was that we were looking for in a new home, understood the importance of finding the right property for our family and took the time to discuss our questions and concerns.Ultimately we have found a home with another agent.Please pass on our thanks to the landlords. Whilst we both fell in love with the property, we felt that given we are relocating to the country from Melbourne, it was just that bit too far from town. We appreciate the landlords’ consideration of our request for fencing.I hope that in the future, if the time comes for us to purchase a property in the area, we will be able to purchase a property through DCK. In the meantime, we will certainly recommend DCK to those looking for a new home.Best wishes,
" Made me feel very special which was lovely "
Hi Georgina,Just a quick little email to give you a bit of positive feedback.I’ve just signed a rental lease with DCK and just wanted to let you know how FANTASTIC my experience has been. I was able to inspect a property on the same day I enquired and signed the lease the very next day.I had high expectations on what I was looking for and a very narrow criteria, so I was delighted to find the home I was looking for through DCK and be able to secure it in a matter of days. The girls at DCK were extremely professional, efficient, thorough and just delight to speak to…And I know they must deal with hundreds of rentals every day…. But they were still able to make me feel very special which was just lovely!So I just wanted to let you know what an amazing job the girls in the rental department are doing!Kind regards
" It's been a pleasure dealing with DCK "
I just wanted to take the time to thank you for all the help you have provided to us, with the rental of our company unit. Local Locksmiths have dealt with DCK on two occasions for rental properties, and each time you have provided excellent service and have been extremely helpful in all aspects of this process. You provided a professional yet warm and friendly service and support, and were always approachable and willing to assist with any issues or advice that was needed. You helped to get us into our property and were also very helpful with the exit strategy, liaising and coordinating with cleaners and services, making my life very easy. I would not hesitate to recommend your services to anyone who is looking for an agent to manage or rent a property. It's been a pleasure dealing with you.
" Excellent networking skills, professionalism & her many years of experience showed "
Dear RobertI am taking the time to write to you to express my gratitude and thanks to Leonie Butler.Leonie sold my property at Lot Elwood Drive, Strathdale last year. It is a testament to her diligence and abilities as my property was in the higher price bracket for Bendigo and had been listed for quite some time. She has excellent networking skills and through her many years of experience; has gained significant knowledge of the Bendigo market and what works and what doesn 't. Leonie was extremely easy to work with and was frequently in contact with me providing honest feedback on a regular basis. In the final few months I relocated to Queensland yet Leonie continued to call and update me on progress. It certainly wasn't a case of 'out of sight out of mind'. During the sale of my house I engaged Leonie along with an agent from another local real estate agency. The level of service that l received from Leonie far exceeded that of the other agent.I cannot express enough how pleased I was with Leonie. I would have no hesitation in recommending Leonie to anyone who would be looking to engage the servicesof an agent within the Bendigo area.It would be appreciated if you could pass on my sincere thanks to Leonie as well as share this positive feedback with the other Directors of DCK.Yours Faithfully
" Smooth sales process and very much hassle free "
Hi Marc
Just a quick email to thank you for your work on selling Holdsworth Road and managing the tenant during this time. It has been a very smooth process and very much hassle free.
Your professionalism has been very evident and I'll certainly be happy to recommend your services to others in the future. Thanks again,
" Excellent marketing strategy resulted in a quick sale at a very good price "
Good morning Robert,We wish to take this opportunity to commend DCK for their professionalism in the recent sale of our property. In particular, we wish to thank Kaye who gave us quality, succinct advice and devised an excellent marketing strategy that resulted in a quick sale at a very good price. Kaye made the whole process hassle free for us. Rgs,
" Excellent Conduct & Character "
To whom it may concern,I am writing this as a formal statement of the excellence of character and conduct of Kaye Lazenby, property consultant with Dungey Carter Ketterer. Kaye has worked with us on our last three property transactions, all with the desired successful outcomes. We first met her when buying a property in Kangaroo Flat some ten years ago and were immediately impressed by her friendly, yet businesslike manner and her ability to succinctly outline the pros and cons of the property deal on the table. Kaye recently sold this same house in a difficult, declining market. Our former home was one which appealed to a narrow range of buyers because of its unusual architecture. Kaye quickly summed up this fact and helped us to deal with the disappointment of having to reduce the house’s price to meet the market. She kept us optimistic by being so herself and constantly reminded us how beautiful our well prepared house was.Kaye has extremely high professional standards which were amply demonstrated by the care she took to be constantly in touch with us over the four months it took to sell the house. Kaye also communicated clearly with others on the sales team and frequently made us aware that, as well as her personalised attention to our house sale, there was also a whole team quietly assisting in the background. Kaye was always punctual, well prepared for inspections and gave excellent feedback on her view of how they had gone. She was always cheerful and forward looking and helped us to stay focussed on our plan and realistic about possible outcomes.Kaye was also kind enough to be a referee for our son, a full time university student, who was looking for his first rental accommodation in Bendigo. We believe that her recommendation helped him to secure a unit in the desired location in an extremely tight rental market. Max is now happily and successfully ensconced in his own independent living arrangement. Taking the trouble to get to know the whole family’s accommodation needs and acting to assist in achieving them where possible is what makes Kaye such a successful property consultant. Kaye is acutely and actively aware that dwellings help to define our sense of self. We have no hesitation in recommending Kaye to anyone needing the services of an excellent property consultant.Yours sincerely
" Competent in all aspects of Property Management "
Hi Robert I am the property owner of XXX Osborne Street Flora Hill and Makayla has been my property manager for the past few years. As I am moving back into the property temporarily I no longer require the services of DCK. As a property manager myself in Melbourne for the past 8 years I would like to take the opportunity to bring to your attention Makayla’s outstanding service.Since she has managed the property she has been reliable & competent in all aspects of property management. She has attended to all matters concerning the property with the highest level of professionalism.I would like to thank DCK and Makayla and look forward to using your services in the future. Thanks & Regards
" Only Agent in Bendigo who has Kept in Touch "
Hello KayeJust to confirm that we have today paid a deposit on the house in Strathdale.Thanks for your assistance over the past few weeks.We can honestly say, that you are the only agent in Bendigo who has kept in regular touch in an attempt to assist us with the purchase of a new property.Many thanks, we would recommend you to anyone.Best wishes
" Her positive approach was exactly what we'd always hoped for "
Regarding the DCK Real Estate Sales TeamWe are at present, happily surrounded by boxes and a household in transit!!! However, for quite some time, we did not think we were going to reach this desirable outcome!When we first were made aware of the qualities expressed to us by other successful vendors, of Kaye Lazenby and her team at DCK, we were gridlocked in a disappointing relationship with a competing Real Estate Office in Bendigo.We were confused and puzzled with the lack of activity and communication between our previous agent and ourselves, but had our 90 day contract to honour with them.During our first appointment with Kaye, we certainly felt thoroughly comfortable discussing with her, the important aspects of what we believed to be essential to selling our property.Kaye listened very attentively, then contributed strong strategies whilst assessing our property more appropriately, and from our first meeting, we felt her excitement, her enormous energy. Her positive approach was exactly what we had always hoped for, yet had not been given! From this wonderful beginning, Kaye very quickly brought us possible purchasers in private inspections, enquiries, and an Open for Inspection arrangement which led to the sale of our property within a week!!! It was an amazing week full of activity and excited communication!What then followed was a disappointing change of mind from our purchaser, due to serious family problems, yet Kaye was not deterred by this, and amazingly presented another purchaser the following week!!!! Sale!!!We had so much more communication and activity in 2 weeks than we had had in 3 months. Kaye's determination and extremely compassionate insight for both vendor and purchaser had provided us with a golden opportunity to fulfil our desire to sell when we had almost given up hope.We have been so impressed with all the skills, tact, level of communication and completely dedicated energies that Kaye continues to give, and we are so very glad that we have had her by our sides through this process. The awful stress that we felt when we first went to Kaye, lifted almost immediately as we were able to trust the spirit which she gave of herself, the successes she brought to us, and the sincere delight she so obviously enjoys in her very valued role.Congratulations Kaye, you are indeed a true gem in your profession, a treasure in an industry where so many others fail. We offer our heartfelt thanks to you for your wise guidance, sincerity and meticulous attentions through our difficult time.Strength and commitment, professional ethics, energy and positive thinking, realistic strategies, excited communication - Kaye is a delight to know and a true representative of quality with values not often seen in the Real Estate world.Yours most sincerely,