" I've never encountered an Agent as effective and professional as Leonie. "
I am writing to express my gratitude to Leonie Butler for her excellent service in selling my property at 264 Carpenter St Sth. Leonie was recommended to me by a friend and I am very glad to have followed up that recommendation. I have bought and sold a few houses prior to this and have never encountered an agent as effective and professional as Leonie. She was efficient, knowledgeable and an excellent communicator throughout the process. Leonie worked hard to achieve a better price for the property than I had expected and it sold in 4 days - before even going to open house. In my view Leonie is a credit to your organisation and I would strongly recommend her to anyone wanting to sell a house in the Greater Bendigo area.
Regards
" Going the extra mile "
23/08/2015
Dear Leonie
Sending this with thanks for your work in selling my house.
First you gave me a pleasant surprise with your suggested sale price, which you were able to assure me was well founded.
Next you had two couples keen to purchase and you worked things through with both potential buyers to give them the best chance. You expressed genuine interest and empathy for these people while still working to sell the house for me for the best result. I’m sure the buyers have been encouraged by your ongoing contact while we’ve waited for settlement. Many thanks for the outcome.
I bought, rented and sold with DCK. The rental managers did a great job for me & the sale has been managed really well.
With DCK I have experienced professionalism and also a willingness, if needed, to go the extra mile.
Kind Regards
" It takes a lot to impress us. Kaye achieved a fabulous result. "
17/09/2015
We have been real estate agents ourselves – which makes us incredibly fussy about the agent we would choose to represent our property. It takes a lot to impress us. We have dealt with Kaye most recently in selling an investment of ours, which sold at the first open home and at the top of price range. Kaye has also achieved fabulous results for other family members too.
Kaye's attention to detail and follow ups are impeccable. What I really appreciate the most is that she does not talk rubbish, like so many sales people have a habit of doing. She really understands and demonstrates integrity.
Although we are very experienced in real estate, like everyone, we tend to get stressed when putting our own property on the market. We need to know that everything is being attended to at the right time and in the right way. Kaye understands this implicitly, she kept us informed the whole time, and made all the right calls when needed. We felt safe and taken care of, we knew we could trust her advice, not only from her many years of experience, but who she is at her core.
We were amazed at how an agent who has so many other homes she is marketing, always had the time to be there for us when we needed her. I can see why she is so successful.
Now to buy the next one, who will we talk to first? – Kaye of course!
" Outstanding Customer Service & Competency "
21/01/2016Mr Matt BowlesDear Matt, Letter of Commendation for Kaye Lazenby’s Outstanding Customer Service and Competency
In 2015 the extended Beattie family experienced such unbearable loss, first with my sister in late January and then suddenly my mother four months later. The grief so overwhelmed us all that the last thing we could even begin to contemplate was making arrangements for the sale of the family home. After some months, we accepted that it was an inevitable necessity.
Kaye from the first point of contact was engaging, warm and exuded a strong sense of confidence that she could take this burden from the family. The relief this brought was immeasurable. From this point forward Kaye coordinated all aspects of marketing, communications, administration and salesmanship with precision, integrity and poise.
Kaye was persistent and reliable in following potential buyers and keeping us informed of progress. She very astutely used a keen balance of determination and diplomacy which resulted in a high level of engagement and likability with a subtle undercurrent of motivation to achieve a sale. This sophisticated set of skills is not readily applied by salespeople generally, and takes life experience and high level negotiation and people skills to achieve.
I have no doubt Kaye’s vocation chose her. Her performance, 100% reliability, and warmth set her apart from her peers. Kaye exemplifies the ideal real estate agent and her knowledge, skills and fine-tuned approach should be harnessed and replicated. Those who are new to the real estate industry stand to gain considerably with Kaye as mentor.
I feel grateful and blessed to have had such a difficult situation taken off my hands and managed proficiently and with humanity.
Yours most sincerely and with gratitude,
" We will never do business with anyone else "
From: "Pata, Rebecca J" Date: 9 January 2016 at 12:41:13 AM AEDT To: Kaye Lazenby <Kaye@dck.com.au> Subject: Review
Kaye, we cannot thank you enough for your absolute professionalism in selling yet another home for us in record time. We are convinced you never sleep! Thank you for being honest, thorough, and an absolute pleasure to deal with. You are an excellent communicator and just a joy to deal with. Not to mention getting us our top price. There is no one else that comes close in comparison to you. Thank you. We will never do business with anyone else.
" Great work ethics, reliability and trust worthiness is hard to find "
From: N Campbell Sent: Friday, 18 March 2016 11:54 AM To: Matt Bowles Subject: Thank you
G'day Matthew
Just passing on our appreciation for the great job done for us by Kaye in the sale of Clee crescent property recently, her great work ethics, reliability and trust worthiness is hard to find in the business world these days. The property was the first reno flip completed and we will undoubtedly use your company again. Many thanks for a job well done.
Regards
" Both properties sold in a very short period of time & the sales proceeded smoothly "
From: Jenny Delaney Sent: Friday, 1 April 2016 2:41 PM To: Georgina Dungey Subject: Testimonial for Kaye Lazenby
Over the last two years we have sold two of our investment properties through DCK with Kaye Lazenby as our agent.
Both properties sold in a very short period of time and the sales proceeded smoothly, largely due to Kaye's excellent communication skills and attention to detail.
Before we commenced the renovation on the second property we called Kaye in to give advice on what we should and shouldn't do and to help us to set our target toward a realistic selling price. All worked perfectly to plan. Kaye took an interest in the project and even found time to call in 'on site' to monitor progress!! She always found time for a chat which we appreciated.
Throughout the campaign Kaye kept us totally informed with regular text messages and phone calls. She was highly organised and communicated in a clear and timely manner. She was always enthusiastic and was optimistic about achieving a good outcome. She used her excellent negotiation skills to secure a good financial outcome for us.
With Kaye at the helm, we are confident that the sales process is hassle free and positive. We are indeed SOLD AND SATISFIED!! and would certainly use Kaye and DCK for future sales.
Thankyou for creating such a postive experience for us Kaye!!
" From the first meeting with Kaye our spirits were lifted "
From: Andrew Watts Sent: Wednesday, 11 May 2016 04:02 PM To: Matt Bowles Subject: Feedback - Kaye Lazenby
Hi Matt,
I just wanted to pass on some feedback.
Selling a house is a time consuming and stressful process. Even more so when you have already moved to another town, and need to maintain both properties. As a professional couple with two teenaged boys, our most valued commodity is time.
Our family home has been on the market for nearly 6 months. It has been immaculately presented, but did not sell with our previous agent. We were not disappointed with the agent, and understood that we were selling in a difficult market.
After 5 months we re-listed with Kaye Lazenby. From the first meeting with Kaye our spirits were lifted. She was positive, engaging and knowledgable. She made some simple suggestions to improve the salability of our home that could be made with modest cost and fuss. She also managed our expectations, with regular phone calls, providing genuine feedback from people who had visited our home. In business, I have always believed it is important to be honest and transparent, and not just tell the customer what they want to hear.
Within a month of listing with Kaye our home sold!
We had wanted to list the home with Kaye from day one. But Kaye was on holidays, and we were in a rush. We have many mutual connections, and Kaye's reputation is stellar.
Thanks to Kaye and DCK for helping us to open the next chapter of our life.
" Absolute pleasure to deal with "
From: Jessica Cozens Date: 12 October 2016 at 8:04:34 AM AEDT To: Robert Ketterer REIV CEA <robert@dck.com.au> Subject: Email Agent
Hi Robert,
I would like to take the opportunity to sincerely thank Kaye Lazenby for the professional sale of our house.
Kaye was an absolute pleasure to deal with and was very professional throughout the entire process.
We found Kaye very personable and transparent between vendor and purchaser. We cannot thank Kaye enough for making the process so smooth and stress free.
We would definitely recommend Kaye to anyone looking to sell their home.
Yours sincerely,
" Thank you for the great help I've received. "
Just thought I'd send a quick note I'd like to thank your team, especially Kris, for helping to get me in and sorted. Even with a few setbacks that couldn't be helped from your end, the help I've received has been great and I really appreciate it all. Thanks again.