" Hayley is an exceptional Property Manager. "
I have had the pleasure to have Hayley and her team act as my residential property manager for the last few years.
Hayley manages 10 properties for me and is an exceptional property manager.
She keeps me up to date with what is relevant.
Suggests when works need to be done to maintain the capital value.
Achieves market rents whilst maintaining full occupancy.
Suggests tenants who are right for the property and pay rent on time and
has a professional manner.
I would highly recommend Hayley to anyone looking for a professional, competent and nice person to manage their property, be it one or many
" I trust Hayley with my properties as she treats them as her own. "
I value the relationship I have with Hayley and highly recommend to anyone looking for an honest, upfront & professional manager. I have been approached on a number of occasions to look at alternate agents, the reason I haven't entertained this is due to being especially impressed and happy with the service Hayley and her team offer to me as a property owner.
I am updated regularly with anything that requires my attention, otherwise the team work behind the scenes to ensure my properties are being well looked after & maintained etc. I trust Hayley with my properties as she treats them as her own. I especially appreciate the upfront & honest approach with no BS.
" Matt is an expert in real estate and people. "
Ours was a premium property at the top end of the market and we are satisfied that we got value for the property as well as securing a seamless, hassle free transaction. DCK helped us prepare the property to ensure it looked fantastic for sale by offering well informed tips on what to upgrade and alter. They also sent in the best photographer, copywriter and support staff to present our house at its finest. Nothing was too much trouble and Matt had a solution for every problem.
From preparing the house for sale, throughout negotiations, right through to helping us with some small issues once we had sold - we were supported. Matt is an expert in real estate and people, he takes the time to genuinely connect and this skill enables him to help meet the needs of both the buyer and seller. Always courteous, professional and diligent - we are very pleased we chose DCK.
Best wishes,
" Thank you Kaye, you are the best in the business! "
Thank you most sincerely for selling my house and the outstanding result you achieved in the sale. Well above my expected sale price.
Your powerful sales ability and excellent advice in presentation and diligence in the whole sales process, culminated in a result beyond my wildest dreams.
Thank you Kaye, you are the best in the business.
Sincerely yours,
" Always keeps in contact with us. "
Hi Hayley
I would like to say how well you manage our properties, very efficiently and you always keep in contact with us.
Which we know that if something goes wrong you always contact us asap to have the problem solved.
That helps to keep a well maintained property.
Regards
" Hayley's communication & professionalism are excellent. "
Hayley Walden-Dickie has managed our property for many years, and we have always felt she is very reliable and professional.
We had the difficult and sad experience of our tenant in the property being found deceased. Hayley very ably dealt with all the issues that arose from this - she ensured that the property was vacated, and then advised us of the extensive renovations necessary before the property could be rented out again. She then oversaw the renovations, and ensured that they were carried out to a high standard. Hayley's competent managing of all of that meant that we were not worried about the property. She kept us informed, provided us with quotes for work needed, and provided us with photographs, so we were well informed. She was then able to find reliable tenants, who look after the property well.
Hayley's communication and professionalism are excellent, and she provides us with detailed routine inspection reports on our property, so we know it is being managed efficiently.
We highly recommend Hayley.
" She is a delight to have as my Property Manager. "
Hayley is very friendly, outgoing and easy to communicate with. She is very helpful when it comes to fixing things around the house we rent. She is very prompt to my emails. She is very thorough with inspections and on time. She is a delight and down to earth human being to have as my Property Manager. She brings life to a place and I think for DCK, Hayley is a diamond.
" Delighted with Mundy Street Sale "
On behalf of my husband Dean and myself, I’d like to let you know just how delighted we have been with the services provided to us by Leonie Butler and Kaye Lazenby.
After getting to know us and what we were looking for, in 1996 Leonie helped us find and purchase our first family home.
We have been extremely happy at our home, but earlier this year, decided a change of scenery was for us.
With so many memories, the decision to list our home was a difficult one. The decision who to list our home with was easy & made in a dash; it was Leonie.
Leonie understood that we have a strong connection to our home and provided us with a great deal of information around listing price, marketing and how to present our home for sale.
We listened and did our best to do our part to ensure a successful sale.
The day after our home was listed on the internet, a daily procession of potential buyers followed and after three days an offer.
During our constant conversations in person, phone and text, Leonie again gauged a great understanding of what we were looking for in our next home and provided a great deal of feedback from the potential buyers.
Not only was our home sold in under a week, Leonie had also arranged for us to inspect two properties she had appraised.
So in a week, we not only sold our home, but also bought our new home.
Leonie and Kaye have been very supportive throughout what could have easily been a stressful process and we are very grateful that we were lucky enough to have them by our side.
" Great Communication & Positive Experience "
Hi Matt
Annette & I would just like to pass on our thanks to the DCK team in the sale of our Hargreaves Street property. In particular, we would like to acknowledge the great work Kaye Lazenby did in selling our property. We've bought and sold a few properties over the years but never had such a wonderful and happy experience as we had with Kaye. Her attention to detail, constant feedback, extensive consultation and positive attitude was a revelation. If or when we sell another property, Kaye will be the person we come to for sure.
Cheers & thanks.
" Why Kaye was my Sales Agent of Choice "
Hi Kaye
Happy to help with feedback, and why I selected you to sell my property.
I did speak with three agents to get an idea of their costs, their thoughts on the market, and whether I felt I could work with them.
After inspecting the property one agent was highly critical of the property and quoted a market value of about $350K and suggested the property should go to auction. I felt the price was low and questioned the validity of auctioning such a property, but more importantly I did not feel comfortable dealing with them. I did not want my name or property associated with them, and if they made me feel uncomfortable, how do they make potential buyers feel?
Another agent advised me they had made an appointment for an inspection with the tenant the following week, and I never heard from them again. Did they forget about the appointment and inconvenience my tenant, did they do the inspection and forget to call me? Did the tenant cancel and the agent didn't follow-up? Who doesn't follow-up on a prospect? What happened? In any case I was not going to deal with someone who does not honor promises (that they would inspect the property then call me back), and reliability to me is important.
You did all the things the others did not. You were polite, professional, to the point, honored all promises by returning calls or emails within a reasonable time (you returned calls/message much faster than I would expect), and you had credibility with a reputation you had built up over your career (you were referred to me by friends who were previous clients of yours in the past couple of years). You asked what was important to me; which was respecting the tenants privacy as much as possible, and a simple sale with no fuss or hassles. You did everything I asked; and sold the property quickly for a good price (above my expectations) and it was all hassle free from my perspective.
Integrity, respect, dignity and credibility is what I was looking for; and the other two did not display it; you did.