" Dedicated Property Manager "
Good afternoon, I am writing this email as feedback from my previous 2 years with DCK, in particular my current Property Manager Kris Walden-Dickie.
I have been a full time member of the Royal Australian Air Force for the past 25 years and have had the pleasure of working with some of the most dedicated and professional people.
During the past two years I have had many dealings with Kris and I have always been impressed by Kris’s professionalism and the sound strait forward advice he provides when dealing with not only the day to day issues, but on occasion very difficult tenants and situations. He is obviously very educated about the current and the proposed tenancy laws here in Victoria and the obligations of both the land lord and tenant.
He is always pleasant, respectful and prompt and has not hesitated to go out of his way to assist even during out of office hours. I have full confidence in his abilities and would have no hesitation in recommending him and DCK as agents and that Kris is a real asset to DCK.
" Impressed with follow up, action & result! "
Hi Georgina,
Justin Pell recently sold our investment property, xx and xxx Marong Rd Bendigo (it settled on Monday 23rd July). I'm emailing you because I'd like to give some feedback on our experience with Justin, as our Real Estate Agent.
Justin initially rang me earlier this year to follow up on enquires we had made with another agent from DCK last year about the sale of the property. Last year we were told that property value had dropped and we were unlikely to get what we wanted; so we held off on listing it. When Justin rang this year he was confident he could get what we wanted, as the market had changed.
Justin stuck by our asking price when dealing with potential buyers and we felt that he really highlighted the positive aspects well. Justin contacted me on a regular basis via text and phone calls with updates on interest in the property, potential buyers and progress of the sale. When the first offer we received fell through due to finance Justin worked quickly to get things back on track and we received another offer very soon after.
We have been very impressed with Justin, particularly with how quickly he actions things and the level of contact he maintained throughout.
Kind Regards,
" Fantastic experience with Agent Justin Pell "
Dear Georgina & Matt,
Justin Pell recently sold my property, Battunga Court Strathfieldsaye.
I have had several dealings with real estate agents over recent years, not all have been positive. I contacted Justin after observing excellent results on a nearby property that had been listed with another agent and had not sold for months. After 2 days, the property was under offer.
I was clear with Justin on my expectations, and he was always accommodating, responsive and a great listener. Justin was always respectful, and was flexible in meeting our individual needs. He is a fantastic communicator, and kept my wife and I informed throughout the whole process. Given our fantastic experience with Justin, I have recommended Justin to several family and friends. It is likely I will engage him again to assist with my mother-in-law’s property if she decides to sell.
I have very high expectations when it comes to customer service, and Justin did not falter… not even close. Justin is a true professional and an asset to DCK. Thank you for your time in hearing my feedback. If you have any questions, please do not hesitate to contact me on my mobile below or email.
Kind regards,
" Thanks & praise for Hayley "
I have been a landlord with DCK for well in excess of 25 years - originally starting with Josie Stewart as our first property manager almost when she started! During that period of time we have had several managers, all of them have served us well. Recently we have experienced a couple of very unusual dramas that Hayley has assisted us extremely well. In October 2017 we had a flood in one of our units in Quarry Hill that caused the majority of the ground floor to require to be totally replaced. That included carpets, joinery, plaster, paint work, etc. I had considerable issues with the building contractor appointed by the insurance company and during this very frustrating time, Hayley was a great aid and assistance liaising with the tenant and ourselves.
Luckily the tenant was moving to alternate premises so the inconvenience caused by the disastrous builder did not impact greatly on his accommodation. Eventually I was able to achieve a satisfactory product and I thank Hayley for her assistance during this period.
The second issue was in May this year when a fire in another unit we have in Quarry Hill, caused the main bedroom to require total replacement and the balance of the unit to be totally cleaned and repainted. The tenant had to vacate whilst this work was undertaken. Luckily the building contractor appointed this time did a fantastic job and the work was completed in 6 weeks.
Once again all through this process Hayley was tremendous in updating both ourselves and the tenant with progress of the works. I managed the process from a distance but Hayley was instrumental if I required any local assistance.
She was also a great help to us in sorting out the "loss of rentals" claim with the insurance company in providing certain documentation that the company was requesting. It should also be noted that the tenant was very patient and accepting of the circumstances. In conclusion I would like to pass onto the Directors of DCK my thanks and praise for the help and assistance that Hayley undertook during both of these dramas. It was certainly comforting to know that she was there as a strong backup support and a great link to the tenants.Well done. Thank you & warm regards.
" My home sold 2 hours after being listed online; amazing! "
From: Wendy Johnson Date: 26 February 2018 at 9:58:45 pm AEDT To: Robert Ketterer <robert@dck.com.au> Subject: Email Agent
Hi Robert,
I feel I need to let you know how pleased I am with the service I have received from DCK. Leonie Butler has been my agent and has been wonderful throughout the process.
My home was sold 2 hours after being listed on the Internet, amazing.
Leonie brought the buyer for an inspection within an hour and half of listing. The sale was made within a few hours. I would like to mention that I have previously sold a house with DCK and have found all staff who came to view both my properties extremely friendly, professional and very helpful; Leonie herself certainly lived up to all my expectations re: DCK and more.
I am very happy with my decision to go with DCK again. Would you please pass on my thanks to your Directors, Staff and Leonie.
Regards
" Great Agent to deal with & all round down to earth bloke "
From: Kathlyn Crisp Date: 12 July 2017 at 6:32:12 pm GMT+7 To: <georgina@dck.com.au> Subject: Contact Us
Hi there,
Just wanted to shoot through an email in relation to our recent purchase of Lot 9 Dunvegan Estate.
We dealt with Marc during this process and it couldn't have been smoother. As first home buyers I must admit we were clueless about what to do, but Marc took the time to explain everything to us and help us find our feet. He was always prompt in response to emails and calls and was a great agent to deal with. All round down to earth bloke.
Thanks!!
" Professional, caring & a great communicator "
From: Ebony Pettigrove Sent: Friday, 28 July 2017 8:02 PM To: Georgina Dungey <Georgina@dck.com.au> Subject: Feedback on our recent sale
Hi Georgina,
I would just like to express to you how happy we are having just sold our house at Lockwood Mews, Kangaroo Flat with Kaye Lazenby. From our initial enquiry through to getting the sold sign on our house, she has been nothing short of fantastic. Kaye is honest, down to earth, professional, caring and a great communicator. We were never left wondering how the process was going, she would always contact us promptly with any new information and touch base in between even when there was nothing to tell. Kaye is nothing short of amazing, and it has been a pleasure selling our house through her.
Kind regards,
" Absolute pleasure dealing with Kaye "
From: Ebony Pettigrove Sent: Tuesday, 26 September 2017 6:26 PM Subject: House Purchase
Having sold our last 2 houses through Kaye, it was an absolute pleasure to buy our new house in Junortoun from her as well. We couldn't be happier with Kaye's consistently high standard of service. She goes above and beyond for her clients and makes the buying and selling process simple.
" Marc's approach puts people at ease. "
On Friday afternoon, Marc Cox phoned us to advise us that the contract for the above property sale was now unconditional (this was also confirmed shortly thereafter by HQ Law. Given the status of the contract, it is timely and with great pleasure that we provide you with some feedback regarding Marc and his dealings with us. We have also lodged our feedback on Rate My Agent website so we'll try not to duplicate too much. Marc's approach puts people at ease, is not intrusive but makes himself available whenever he is needed. An example of this was in his dealings with members of our family in their purchase of Curnow St Golden Square, which we assisted with their inspections and deliberations. Like us; at the time they lived in Melbourne, and similarly, with ourselves not being in Bendigo on a day to day basis, we felt that Marc was very responsive and understanding of this situation. For example, he freely offered to contact the property stylists on our behalf and overall, has handled all matters relating to this arrangement removing a lot of worry on our behalf. It’s fair to say that because of our knowledge of Marc and his approach with our family members, we had no hesitation in asking him to act for us. On every occasion, Marc was very clear in his communications, both verbal (face to face or over the phone) and in writing. His practice of contacting us very soon after inspections with the outcome was very much appreciated as to was his follow up of people that he was not able to discuss things with initially. He would then subsequently convey these discussions to us in a timely fashion. He also kept us up to date with the progress of the contract which had a number of conditions along the way.
We feel that Marc was able to “read” the market very well, was accurate in his estimation of values in setting the price range and importantly for us, was able to achieve a satisfactory outcome, one that was very close to our wishes.
In summary, we felt that Marc acted in our best interests as the vendor and has conducted himself in a thoroughly professional manner at all times.
Thanks and regards
" Positive focus, understanding, personable & professional. Instantly I felt at ease "
From: Anthea Griffin Sent: Monday, 16 January 2017 07:55 PM To: Matt Bowles Cc: Leonie Butler Subject: Thank you
Dear Matt
I wish to express in writing the great pleasure it was to deal with DCK, and in particular Leonie Butler, during the recent sale of my home, 147 Mitchell St Bendigo.
In reluctantly deciding to sell my first home with a baby and a partner who works interstate, I didn't quite realise how difficult this process had the potential to be. However from the get go Leonie had the most infectious positive focus, was understanding, personable and professional. And I felt at ease.
Throughout the process I felt included, informed and most importantly for me and my family, at no point under any pressure. Leonie's honest and sound advice, thorough approach, and unwavering dedication resulted in an outcome that surpassed our hopes on just the first weekend of 'open for inspections.' I am left 100% satisfied we achieved the best possible outcome thanks to Leonie's experience.
I certainly felt that Leonie went above and beyond to ensure this experience was a smooth and positive one. You are extremely lucky to have someone with such integrity and commitment associated with your brand. I would have no hesitation in recommending Leonie and DCK to my peers, family and friends.
Until next time, thank you and keep up the good work!